Secure, flexible telecoms systems for seamless business communications
Virtual collaborations with compatible software suites
The benefits of advanced VoIP telecoms
Selecting the right communications solutions
Enhanced telecom systems and software provide a range of improvements for forward-thinking businesses looking for opportunities to boost the flexibility, accessibility and quality of customer and in-house communications. With varied packages and customisation options, our experts can recommend adaptable options to meet your objectives.
The business advantage of VoIP telecoms
Voice Cloud virtual calling, Microsoft security and safe connectivity deliver leading telephony, with options to access phone lines from any app and any location.
Your communications follow you throughout your working day, with CRM integrations for faultless customer support and responsiveness, low-cost connectivity worldwide, and no reliance on hardwired handsets.
Our strategic telecoms design process
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Why choose cloud-based telephony solutions?
The scalability of cloud-based telephony solutions also makes this ideal for small or growing businesses. This allows you to add extra extensions and features, as and when you need them, and then remove them when you don’t. It also allows smaller organisations access to features that might otherwise only be accessible to larger organisations.
How can we help you with cloud-based telephony solutions?
Alongside excellent IT services, we are now bringing our customers the market-leading hosted telephony system, Phoenix Call. Phoenix Call’s suite of features offers everything you need to cover your unified communications seamlessly and effectively. Whether you need the full suite of features, are looking for a new solution for your call centre or are a start-up looking to manage your communications more flexibly, we have a solution that will work for you.
By working closely with you, we can access the best option for your business and provide a solution that will grow with you. Our expert team are always on hand to support your staff whenever they need it, ensuring your business is always available to your customers.
We can offer you the following options:
- Phoenix Call Lite
- Phoenix Call Business
- Phoenix Call Centre
How is Phoenix Call different from other providers?
Phoenix Call brings together a powerful unified communications system and a leading provider of IT services in Glasgow and Edinburgh. Offering a variety of options, we can support you in selecting and setting up the right telephony system for your business needs and help to integrate them with your current systems and technology.
We offer industry-leading network resilience to ensure your business is always accessible. We choose to partner with Phoenix Call as they share our commitment to offering innovative and efficient solutions at an affordable price.
As a leading provider of technology services in Glasgow and Edinburgh we can offer you:
- Years of expertise that mean we can support your IT and communications to ensure they always run smoothly.
- The flexibility to find a solution that works for you.
- Reassurance that your systems are taken care of, so that you can focus on other areas of your business.
- 24/7 support, so there is always someone here to help whenever you need them.<br>
- A portfolio of clients who recognise the difference we have made to their businesses.
What hosted telecoms packages do we offer?
- Phoenix Call Lite
Phoenix Call Lite offers a full range of call handling and management features that allows you to mobilise your workforce efficiently and affordably. Including features such as: Instant messaging, voice and video conferencing, CRM integration, auto attendant and Microsoft Teams integration, alongside many more.
- Phoenix Call Centre
Our Call Centre edition gives your organisation full visibility and control over your call centre service. With a secure administration portal, intelligent call queues, wall boards and call monitoring, amongst many other features, our solution allows you to focus on providing an excellent service to your customers.
Why should you choose us as your hosted telecoms phone service?
- Care – we care about our customers and want to ensure the services you buy from us enhance your business.
- Transparency – we believe in being open and transparent and apply this to all communications with our customers.
- Understanding – we believe understanding your unique business is key to providing a service that works for everyone.
What are the benefits of using a hosted telecoms system?
How do you pick the right provider for your hosted telephony service?
Are we GDPR compliant?
Learn more and improve your business
We initially looked at replacing our existing VOIP phone system as the clarity of the calls were prohibiting our high standards of customer service and the costs were becoming increasingly prohibitive for us as a small business to utilise all the functions that we found that we were needing. We contacted Jera with our service requirements and they swiftly came back with the CallSwitch option. The brilliant thing about...
The Jera team have been nothing short of excellent and their patience with me has been saint-like. Thanks for all your help.
We have recently started working with Jera. Customer service is excellent and if there are any issues they are in constant contact with updates and solutions. I would highly recommend Jera.
We’ve been using Jeras IT solutions for a number of years and have always found their service second to none. Taking ownership of our IT problems and seeing them through to the end. A start to end quality service.
The new system and handsets are great, and on the Wifi front Jera IT have installed an open network for customer use, and a second secure network for pop-up retailers. The project has been very successful with both aspects now up and running well. Jera IT were always on hand to sort things out and offer us options on how we could adapt things to suit the way our business works. We would definitely recommend the...
We’ve grown up with Jera IT, and I’ve got a very good relationship with them. They understand me and immediately deal with things that need to be dealt with. I don’t know how demanding I am as a customer, but we’ve got a great working relationship, and that’s invaluable. I regularly recommend them to others.
Jera IT oversee all IT infrastructure and are extremely proactive in suggesting innovations to keep us ahead of the game. I get lots of calls from IT companies offering their services, but Jera IT has become part of RZ Group, and we’d never switch to another provider. They’re evolving too, with new people adding their expertise to the team, and we know we can trust Jera IT to get the job done.