Microsoft 365 Training for End Users: Simplify Your Training


Microsoft is essential for most businesses, and I’m sure if you’re reading this, your business is no different.

But you’ve got a problem.

Your employees (or ‘end users’) are wasting your business’s time.

Your employees don’t know how to properly maximise their time and the features within the Microsoft 365 suite. Thus, they’re wasting your business time and money without meaning it!

To make sure your employees are maximising their time and efforts, you need to invest in Microsoft 365 training for end users.

Microsoft 365 training for end users will take your employees into the depths of Microsoft’s features so that they can learn new ways to work quicker and more efficiently.

But before we go further, let us take a deep dive into WHY you want to do this. And then we can look at how to train your end users to use Microsoft 365 more effectively.

What Is Microsoft 365

Microsoft 365 is a comprehensive suite that includes popular Office apps like Word, Excel, PowerPoint, and more.

It leverages cloud services and collaboration tools for real-time communication. These collaboration tools and cloud services mean that end users can access files anywhere – facilitating real-time communication and teamwork, and breaking down geographical barriers.

How Microsoft 365 Training Enhances Productivity

With its integrated suite of applications and services, Microsoft 365 eliminates the need for multiple disjointed tools, enabling a unified and cohesive work environment. End users can seamlessly transition between tasks, such as drafting an email in Outlook, analyzing data in Excel, and creating presentations in PowerPoint.

Microsoft 365 also fosters improved communication and teamwork, allowing teams to collaborate in real time, even when working remotely.

The Role of End Users

End users are vital to successful Microsoft 365 adoption.

Likely, your end-users (otherwise known as your employees), work with Microsoft products every day. Comprehensive training can help your end users embrace Microsoft 365 as a tool to advance your business.


The Need For Microsoft 365 Training for End Users

Challenges Faced By End Users

End users often encounter challenges when adopting Microsoft 365. Typically, these range from navigating new interfaces to understanding the full scope of features.

Changing the tools and processes that are used every day by end users can prove overwhelming and can lead them to be sloppier in their daily tasks. However, if you identify and address these common challenges through training, you can ensure a successful implementation of Microsoft 365.

Potential Consequences of Inadequate Training

Inadequate training can have significant consequences for both productivity and data security within your organization.

End users who lack proper training may struggle to utilize Microsoft 365 effectively, leading to decreased efficiency and productivity. Misuse of features or improper handling of data can also compromise data security, exposing your business’s sensitive information to potential threats.

Without comprehensive training, organizations risk data breaches, compliance violations, and missed opportunities for optimized workflows.

What Proper Training Can Do

End-user training plays a pivotal role in bridging the knowledge gap and instilling confidence in using Microsoft 365 effectively.

Training will equip your employees with a comprehensive understanding of Microsoft’s features, functionalities, and best practices. By providing hands-on learning experiences and real-world scenarios, your end users will gain the practical skills to navigate Microsoft seamlessly.

Additionally, well-trained employees are more likely to embrace features Microsoft offers, which will lead to increased productivity and better overall outcomes for your organisation.

But, these are not the only benefits that Microsoft 365 training can offer your employees.


Benefits of Microsoft 365 Training for End Users

Improved Proficiency

The first benefit of Microsoft 365 training for end users is improved proficiency.

Microsoft 365 training leads to improved proficiency in using all Office applications, such as Word, Excel, PowerPoint, and more. Through comprehensive training, your users can gain in-depth knowledge of these essential tools, mastering advanced features and techniques.

With increased proficiency, your employees will be able to: work more efficiently, and create professional documents, powerful spreadsheets, and compelling presentations.

Efficient Collaboration

Effective collaboration is a cornerstone of successful organizations, and Microsoft 365 offers powerful tools to facilitate your employees to work together.

Through training, end users can gain a deeper understanding of collaborative platforms like Microsoft Teams, which enables real-time communication and file sharing among team members.

They can also learn how to utilize SharePoint and OneDrive for document management and secure sharing, promoting seamless collaboration across the departments and locations in your business.

Thus fostering a more connected and productive workforce.

Time-Saving Techniques

Microsoft 365 training for end users comes with numerous time-saving features and shortcuts that most employees are not even aware of. Training will empower your end users with these valuable time-saving techniques, enabling them to navigate the suite with greater speed and efficiency.

From keyboard shortcuts in Office applications to automated processes using Microsoft Flow, your employees will be better capable of optimising workflows, reducing repetitive tasks, and focusing on higher-value activities.

Ultimately maximizing their time and productivity.

Enhanced Data Security

Data security is of utmost concern for organizations in today’s digital landscape. And Microsoft 365 training includes educating end users on best practices to enhance data security.

With Microsoft 365 training for end users, employees will learn how to protect sensitive information, by controlling document access and applying encryption in OneDrive to secure files.

By instilling a culture of data security within your organisation, you can significantly reduce the risk of data breaches and ensure compliance with regulatory requirements.

But, what course is the best for your employees to use?

Course Options for Microsoft 365 End User Training

If you’re looking to get your workforce started on Microsoft 365 training for end users, here are a few of the options you can choose from:

Jera’s Beginner-Friendly Deep Dive

No matter if your employees are experienced with Microsoft 365, or if they could do with some beginner-to-expert training, Jera’s training will get your employees to where you want them to be.

There are many Microsoft 365 courses for you to choose from with Jera, but here are some examples of the courses offered:

    • Microsoft 365 Admin Tips and Tricks
    • Microsoft 365 for New Employees
    • Microsoft 365 Office Essentials
    • Mastering Excel – Advanced
    • Saving Time in Outlook
    • Learning PowerPoint – Expert (TOSA)
    • SharePoint Online Essentials
    • Mastering Microsoft Teams

With Jera, your end users can learn all they need to know about Microsoft 365, and your business will reap all the previously mentioned benefits.

To start your journey with Jera, contact us today. 

Udemy’s Microsoft 365 for New Employees

Additionally, Udemy offers a Microsoft 365 course for any of your new employees. The course is for end users who are using Microsoft 365 for the first time, and for those who are wanting to sharpen up their skills.

The course is 5 hours in total and you will learn:

    • Email and Calendar basics
    • Email folders, categories, and mentions
    • Focused Inbox, email archive, automatic replies and signatures
    • Microsoft To Do and MyDay
    • OneDrive basics
    • OneDrive file sharing, sync, and co-authoring
    • Microsoft Teams basics
    • Tags and Notifications in Microsoft Teams

Your employees can learn the basics of Microsoft 365 with Udemy’s course for end users. Have a look at their website today to see if their course matches your needs.

The Knowledge Academy’s Microsoft 365 Training

The Training Academy offer Microsoft 365 training courses for you and your team. The course covers your employees from fundamentals to expert level and will help them sharpen any of their Microsoft skills, no matter their previous experience.

There are many courses for you to choose from, but here are some of what you can choose from:

    • Microsoft 365 Fundamentals
    • Microsoft 365 Associate
    • Security Administrator Associate
    • Messaging Administrator Associate
    • Teams Administrator Associate
    • Microsoft 365 Expert
    • Microsoft Office Training

With the Knowledge Academy, your employees will be able to learn more about Microsoft 365. Contact them now to learn more.

Empower Through Microsoft 365 Training for End Users

By choosing either the Jera course, the Udemy course, or the Knowledge Academy’s course, you can empower your employees to do their best work.

The Jera course will offer you tips and tricks your employees need, so they simplify their work and processes and make their life easier. But that’s not the only way your employees can be empowered:

Building A Culture of Continous Learning

Empowering your workforce through Microsoft 365 training starts with cultivating a culture of continuous learning within your organisation. Emphasising the importance of ongoing professional development will encourage your employees to take an active interest in acquiring new skills and knowledge.

By providing regular opportunities for training and upskilling, you will demonstrate your commitment to your employees’ growth and success. A culture of continuous learning not only enhances individual capabilities but also fosters a dynamic and adaptable workforce that can effectively leverage Microsoft 365 to drive innovation and improve your organization’s overall performance.

Encouraging Employee Participation

Introducing or training any technology, including Microsoft 365, may face resistance from your employees who are accustomed to familiar workflows.

Microsoft 365 training for end users shows your employees that your organisation is invested in supporting their growth and success. By encouraging active participation in training programs, your organisations can instil confidence and enthusiasm in your employees, and facilitate a smooth and enthusiastic integration of Microsoft 365 into their daily work routines.

By making your employees feel as though you care about their growth and success, your employees will want to participate more.

Measuring The Impact of Training

So, you know that Microsoft 365 training can empower your employees to have an easier time at their work, but how can you display this to your board of directors?

As a business owner, you have people you need to answer to, and typically, this is your board of directors.

So, here’s how you can measure the impact of Microsoft 365 training for end users, and show your directors how end user training is moving your business forward:

Collecting feedback and conducting post-training assessments

Gathering feedback from end users is a valuable step in evaluating the impact of Microsoft 365 training for end users.

Post-training assessments and surveys enable users to share their experiences and insights about the training content, format, and delivery. Feedback can shed light on areas of improvement and help tailor future training programs to better meet the specific needs of the workforce.

Additionally, by conducting follow-up assessments after a period, you can measure the long-term impact of the training on end users’ productivity, confidence, and overall usage of Microsoft 365 tools.

The feedback loop aids in continuous improvement, ensuring that the training remains relevant and impactful.

Identifying Key Performance Indicators (KPIs)

Measuring the impact of Microsoft 365 training for end users requires the identification of key performance indicators (KPIs) that effectively gauge the training’s effectiveness.

KPIs can include metrics such as the percentage of users completing the training, improvement in user proficiency, and the rate of successful adoption of Microsoft 365 tools. Additionally, tracking the reduction in support requests or helpdesk tickets related to Microsoft 365 post-training can provide insights into the training’s impact on self-sufficiency.

By setting clear and measurable KPIs, you can assess the training’s success in empowering your end users and moving your business in the right direction.

Analyzing the impact of Microsoft 365 training on employee productivity and organizational goals

To understand the true impact of Microsoft 365 training on the organization, it is essential to analyse its effect on both employee productivity and broader organisational goals.

Tracking productivity metrics, such as time saved per task or increased output in specific departments, can provide tangible evidence of the training’s benefits.

Organizations should also assess the alignment of Microsoft 365 usage with strategic objectives, such as improved collaboration or enhanced data security.

By measuring the impact of training against your broader organizational goals, organizations can demonstrate the value of their investment in Microsoft 365 training, reinforcing the positive impact on the company’s overall performance and success.


Overall, Microsoft 365 training for end users is essential for every business to ensure that their employees are working to the best of their ability, and the functionality of their systems.

Processes can be sped up and automated, making life easier for your employees.

If you need more information about what Microsoft 365 training you should get, contact us here at Jera.