At Jera, we strive to provide honest IT support to our clients which is both process driven and strategic.
All of us at Jera think of ourselves as one tribe. We share the same purpose and goal in providing the best technology solutions to our clients. Jera IT is a tight knit group of individuals who work together effectively as a team.
We see personal growth to be just as important as business growth. We offer continuous training and development to ensure every team member is constantly growing their knowledge base in order to better themselves and our customer service.
Above the line
Above the line is a well-known term used in business, and it is one that Jera take very seriously. We ensure whenever a problem unfolds, we look for a solution rather than an excuse. This means that even before an issue pops up, we are prepared with an idea or solution to move you forward.
We initially looked at replacing our existing VOIP phone system as the clarity of the calls were prohibiting our high standards of customer service and the costs were becoming increasingly prohibitive for us as a small business to utilise all the functions that we found that we were needing. We contacted Jera with our service requirements and they swiftly came back with the CallSwitch option. The brilliant thing about...
The Jera team have been nothing short of excellent and their patience with me has been saint-like. Thanks for all your help.
We have recently started working with Jera. Customer service is excellent and if there are any issues they are in constant contact with updates and solutions. I would highly recommend Jera.
We’ve been using Jeras IT solutions for a number of years and have always found their service second to none. Taking ownership of our IT problems and seeing them through to the end. A start to end quality service.
The new system and handsets are great, and on the Wifi front Jera IT have installed an open network for customer use, and a second secure network for pop-up retailers. The project has been very successful with both aspects now up and running well. Jera IT were always on hand to sort things out and offer us options on how we could adapt things to suit the way our business works. We would definitely recommend the...
We’ve grown up with Jera IT, and I’ve got a very good relationship with them. They understand me and immediately deal with things that need to be dealt with. I don’t know how demanding I am as a customer, but we’ve got a great working relationship, and that’s invaluable. I regularly recommend them to others.
Jera IT oversee all IT infrastructure and are extremely proactive in suggesting innovations to keep us ahead of the game. I get lots of calls from IT companies offering their services, but Jera IT has become part of RZ Group, and we’d never switch to another provider. They’re evolving too, with new people adding their expertise to the team, and we know we can trust Jera IT to get the job done.