IT Support Pricing
Affordable IT support for every business
Costs and budgets are always important factors for businesses, and Jera makes it easy to select the right level of IT support for your organisation. Our transparent pricing packages are designed to help you make informed decisions, with itemised aspects of every service demonstrating what each package includes.
Cost-Effective IT Assistance for Start-Ups
Smaller organisations and start-ups are often concerned about the cost of investing in professional IT support yet cannot afford the extensive costs and damage associated with downtime. Our IT Care Lite package is ideal, with streamlined advice and support, and a minimum contract period of 12 months.
Enhanced IT Support for Growing Organisations
Companies trading in high-volume and high-demand sectors rely on their IT for every function, particularly where digitised transactions or a global customer base mean an outage outside the usual office hours would be disastrous.
Jera’s IT Care Priority package offers proactive IT support with around-the-clock assistance and rapid responses when a problem occurs, ensuring that network overloads or cybersecurity attacks do not affect your customer’s experience or your ability to grow.
Our Most Popular Business IT Support Package
IT Care Infinite is Jera’s most requested support package. It is designed for small and medium-sized businesses that require pre-emptive protection against IT and cybersecurity threats and need a fast response if an issue occurs, or a system begins to malfunction.
Unlimited support time, 24/7 assistance, and cost-effective plans from £30 per user per month ensure that businesses of all sizes can benefit from professional IT support.
Choosing the best IT support for your company
Included Support Time | 1 hour | Unlimited | Unlimited |
Discounted Labour and Project Work |  | | |
Service Level Agreement (SLA) | | | |
Office Hours Support | | | |
Enhanced Service Level Agreement (SLA) | | | |
Proactive Checks | | | |
Priority Support | | ||
24x7 Support | | ||
Regular Engineer Visits | Add-on | Add-on | |
* Minimum Users | 15 | 20 | |
Minimum Term | 12 months | 36 months | 36 months |
DOWNLOAD COMPARISON PDF
FAQs
Which package is best for me?
IT support for each organisation is different, so our team takes great pride in helping you select the best option for your specific business. We do this by working with you, not just for you. This helps us create the best support package possible. Contact our helpful team to learn all about our packages and what they can do for your business.
How is pricing calculated?
IT support pricing is calculated based on several factors, such as the number of assets in your IT environment and how much managed IT support your team will need. Sadly there is no set price as such because each business is different.
Can I change my package when I want?
We know that circumstances can change, so if you need more IT support, you can easily get in touch with a team member and discuss how we can best adapt our service to serve you better.
What is involved in the set-up process?
We have all been stressed when setting up some new complicated tech. Don’t stress! Our professional IT support engineers will take care of everything and help you understand the process so that you are in the know every step of the way. So you can focus on what is really important to your business.
Are there any hidden costs?
We believe in transparency, so there are no annoying hidden costs. We want to build a trusting relationship with our clients. That is why our pricing is clear and hassle-free.
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How to Provide Excellent IT Support for SMEs Almost invariably, the standard of small business IT support received from helpdesks tends to leave a lasting impression on customers. At contract renewal time, exceptionally good or bad service affects repeat...
Why Does my Business Need IT Support? An Easy Guide
Why Does my Business Need IT Support? An Easy Guide If you own a small or medium-sized business, typically with between 10 and 150 employees, you may have wondered how to get the best from information technology. If so, read on for some essential tips on how...
How to Create Asset Management Databases
How to Create Asset Management Databases Picture this, it’s a normal day and you’re using your CRM system as you do every day. But today, you find out that your CRM’s new update has had a massive cybersecurity breach! What do you do?! How do you know what...
Why Your Business Needs An IT Budget Now
Why Your Business Needs An IT Budget Now Why is preparing an IT budget within SMEs (small medium enterprises) essential? And, how can having a strategic budget propel your organisation towards success in the modern, competitive marketplace. Here, we delve...
How your Employees are Impacting your Organisations IT Security
How your Employees are Impacting your Organisations IT Security Your employees are the backbone of your business. The life and soul of the organisation, the people creating and pushing your product or service. So, surely, they can’t be putting your business...
Build a Successful IT Strategy Workshop
Build a Successful IT Strategy Workshop Are you struggling to build and develop a solid business strategy? Do you have an IT strategy in place that is helping you grow in an ever-changing digital world? At Jera, we believe having a solid IT strategy in place...
What is Encryption & 4 Reasons you Should be Using it
What is Encryption & 4 Reasons you Should be Using it Without encryption, the ways we use the internet today would look very different. Using things like online shopping, banking and other services online would be much more difficult and unsafe. That’s...
What is Vendor Management?: Your Complete Guide
What is Vendor Management?: Your Complete Guide We live and function in a connected world and there are few if any businesses who don’t rely day to day on external vendors. They might be a delivery company, getting your goods to your customers, or delivering...
The Dark World of Spam & Phishing – How to Protect Yourself
The Dark World of Spam & Phishing – How to Protect Yourself We all know what spam is. No, not the tinned meat kind, but the annoying email messages that look so dodgy you might wonder how anyone could fall for these scams. However, the reality is that many...
4 Ways Outsourcing Your IT Can Help Your Business Grow
4 Ways Outsourcing Your IT Can Help Your Business Grow Most small to mid-size businesses think they can or should do it all. And while this mentality may be okay in the very beginning of establishing your organisation, it will soon start to stall the growth...
How to Strengthen your Office 365 Spam Filtering for Security
How to Strengthen your Office 365 Spam Filtering for Security Spam is not only annoying – it can be seriously dangerous for your business. While cybersecurity awareness training can do wonders to minimise risks posed by spam, it’s only one side of the coin:...
3 Productivity Advantages of Using a Cloud Server
3 Productivity Advantages of Using a Cloud Server Traditionally, people would download, install and run applications on their physical machines or a physical server based somewhere in the building. With cloud computing, users can access the same type of...
Your Guide to the Cyber Essentials Certifications
Your Guide to the Cyber Essentials Certifications If you’re interested in gauging how good your organisation’s IT security really is, you should consider applying for a Cyber Essentials certification. Read on to discover how this scheme can help you...
What to Look for in an IT Service Provider: 3 Easy Steps
What to Look for in an IT Service Provider: 3 Easy Steps Few things are more important to your company than properly managing your systems and data. Just as you would not hand over the keys to your home to a total stranger, you shouldn’t entrust your...
How to Train New Employees on Corporate Security Well
How to Train New Employees on Corporate Security Well When new staff enter your organisation, you need to make your security policies a priority during the onboarding process. This way, you can ensure your company will not suffer devastating security...
What is a Firewall and How to Choose the Right one for you
What is a Firewall and How to Choose the Right one for you When a layperson is asked about cybersecurity, “firewall” is likely to be one of the first phrases that come to their mind. You might well be one of these people. But do you actually understand what a...
Blairmore Farm
We initially looked at replacing our existing VOIP phone system as the clarity of the calls were prohibiting our high standards of customer service and the costs were becoming increasingly prohibitive for us as a small business to utilise all the functions that we found that we were needing. We contacted Jera with our service requirements and they swiftly came back with the CallSwitch option. The brilliant thing about...
Alan Smith
The Jera team have been nothing short of excellent and their patience with me has been saint-like. Thanks for all your help.
Newtown Renovations
We have recently started working with Jera. Customer service is excellent and if there are any issues they are in constant contact with updates and solutions. I would highly recommend Jera.
MV Commercial
We’ve been using Jeras IT solutions for a number of years and have always found their service second to none. Taking ownership of our IT problems and seeing them through to the end. A start to end quality service.
Lorraine Hunter
The new system and handsets are great, and on the Wifi front Jera IT have installed an open network for customer use, and a second secure network for pop-up retailers. The project has been very successful with both aspects now up and running well. Jera IT were always on hand to sort things out and offer us options on how we could adapt things to suit the way our business works. We would definitely recommend the...
Niall Iain
We’ve grown up with Jera IT, and I’ve got a very good relationship with them. They understand me and immediately deal with things that need to be dealt with. I don’t know how demanding I am as a customer, but we’ve got a great working relationship, and that’s invaluable. I regularly recommend them to others.
Lisa Kwiecinska
Jera IT oversee all IT infrastructure and are extremely proactive in suggesting innovations to keep us ahead of the game. I get lots of calls from IT companies offering their services, but Jera IT has become part of RZ Group, and we’d never switch to another provider. They’re evolving too, with new people adding their expertise to the team, and we know we can trust Jera IT to get the job done.
