Let’s talk.
Call us on 0333 358 7888, or book a call at a time that suits you. If you’d rather write, send us a message and one of the team will get back to you. Our working hours are 08:00 to 17:00, Monday to Friday, and we have offices in Edinburgh, Glasgow and Aberdeenshire.
Weighing up a switch, or just want a second opinion on your IT? Talk to us either way. We’re not here to persuade you.
Already a Jera client? Log a ticket on our support portal, email support@jerait.co.uk or call 0333 358 7888.
Send us a message
What happens when you get in touch?
If we’re not the right fit for your business, we’ll tell you, even when it costs us the work.
Step 1
You get in touch.
Call us, or book a time that suits you. If you send us a message instead, we email you a copy straight away.
Step 2
One of the team gets back to you.
A person reads your message and gets back to you by email, or by phone if you gave us your number. You hear from us the same day, or the next working day at the latest.
Step 3
A straight conversation.
We learn how your business runs and where it’s being let down.
Step 4
An honest opinion.
If it makes sense, we audit your IT and security and tell you plainly what we’d change and what we’d leave alone, with no obligation.
We have three offices, and engineers who can come on site.
Edinburgh
8 Straiton ViewLoanhead, Midlothian
EH20 9QZ
Our main office, where most of the team are based.
0131 510 0100services@jerait.co.uk
IT support Edinburgh →Glasgow
2 West Regent StreetGlasgow
G2 1RW
In the city centre.
0141 442 0142services@jerait.co.uk
IT support Glasgow →Aberdeen
AuchterlessTurriff, Aberdeenshire
AB53 8EP
Our North East office, and our registered office.
01224 67338801888 511441services@jerait.co.uk
IT support Aberdeen →Questions people ask us
How do I contact Jera IT?
Call us on 0333 358 7888, email services@jerait.co.uk, book a call online, or send us a message from this page. Each office also has its own number: Edinburgh 0131 510 0100, Glasgow 0141 442 0142 and Aberdeen 01224 673388.
Where are Jera IT’s offices?
We have offices in Edinburgh (8 Straiton View, Loanhead, EH20 9QZ), Glasgow (2 West Regent Street, Glasgow, G2 1RW) and Aberdeenshire (Auchterless, Turriff, AB53 8EP). The Aberdeenshire office is also our registered office. Our engineers work remotely first, and come on site when that is what fixes the problem.
What are your working hours?
Our working hours are 08:00 to 17:00, Monday to Friday. You can send us a message or book a call at any time.
Do I have to commit to anything?
No. If it makes sense after our first conversation, the next step is an IT audit and business review, and you’re under no obligation after that either.
Can I use a personal email address?
Not on our forms: they take work email addresses only, not personal ones such as Gmail or Hotmail. If you’d rather not use a work address, call us on 0333 358 7888 instead.
