Know what your IT will cost before it costs you.
Together we create your 12 to 24 month roadmap, with a date and an estimated cost beside each step, from replacing old laptops to building your first AI agent. You review it with your adviser at least once a year, or every quarter if you need it, and the meetings come in the same monthly fee as your IT support.
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Is your IT budget a plan, or a list of surprises?
1What happens
You spend on IT when something breaks.
- A server fails, and its replacement was never in anyone’s budget.
- Laptops get replaced as they die, at whatever price is going.
- The same problems come back every month, and nobody works out what they cost you.
- Everyone’s talking about AI, but nobody has shown you where it fits in your business.
2How it feels
Every IT decision feels like a guess.
You sign off spending you can’t judge, on advice you can’t check.
When your accountant asks what IT will cost next year, you don’t have an answer.
3Why it’s wrong
Keeping the lights on isn’t a strategy.
Technology is there to move your business forward. That takes a plan, with the costs worked out before the bills arrive.
Where is your IT today?
We describe how a business runs its technology in five levels, from chaotic to confident. We call them our Operational Maturity Levels. Most of the problems above belong to levels 1 and 2.
1Level
Chaotic
Nothing is written down, everything lives in one person’s head, and IT is a grudge purchase.
It feels out of control. You’re hoping it all holds together.
2Level
Reactive
Fighting fires. Problems get patched, never fixed, and when someone leaves, what they knew leaves with them.
It’s exhausting, and you feel stuck. You lie awake at night worrying about it.
3Level
Proactive
Problems are spotted before you notice them, downtime is measured, your IT costs are fixed, and clear rules set who can access what, AI included.
It’s a relief. You’re sleeping again, and starting to think about what’s next.
4Level
Strategic
Technology is an asset. It’s planned, budgeted, governed and reported on, so decisions are based on fact.
It’s an “ah ha!” moment: it all makes sense. You sleep soundly.
5Level
Innovative
Technology shapes where the business goes next, with time and budget set aside to try new ideas.
You feel confident. Your team runs the business, and you check in from anywhere.
IT support gets you to level 3, a strong platform for levels 4 and 5. What’s included →
Your roadmap and AI agents take you to 4 and 5. What’s included →
Not sure? Find your level.Six questions, about a minute. Nothing you choose is sent or stored.StartClose
This is a starting point, not a verdict. Step 1 of our plan, the IT audit and business review, checks your IT area by area and tells you exactly where you stand.
Book an IT audit and business reviewA plan from the team that sees every ticket.
A strategy written from a couple of interviews only sees what people remember to mention. Yours is written by the people who run your IT every day, and they stay to deliver it.
Built on what really happens
Your first roadmap comes from the audit. After that, we see every problem your team logs, so the plan keeps up with what goes wrong.
Five levels, one language
Our five levels give you and us the same words for where your IT is today, and where it goes next.
AI tested on ourselves first
We run AI in our own business to see what works and what doesn’t, before we put it in yours.
Microsoft Solutions Partner
For Data & AI, Digital & App Innovation, and Infrastructure. We also hold ISO 9001 for quality management.
A roadmap and AI agents that take you to level 5.
IT support gets you to level 3, a strong platform. Your roadmap takes you to level 4, and AI agents take you to level 5. Every agreement includes your first AI agent, built free.* You pay only for the AI tokens it uses.
3Level
Proactive: Everything working, every day.
- Our IT support and cyber security get you here, a strong platform for levels 4 and 5.
- It’s hard to plan while you’re fighting fires, so this comes first.
4Level
Strategic: A plan you can budget for.
- You get a 12 to 24 month technology roadmap, with a date and an estimated cost beside each step.
- You meet your adviser at least once a year, or every quarter if you need it, and the meetings are part of your monthly fee.
- We track every device and licence, and flag kit reaching the end of its life in your roadmap, well before it happens.
- A risk register lists the risks to your business, and what we’re doing about each one.
- You have a named account manager from day one, and they are your adviser.
5Level
Innovative: Technology that moves you forward.
- We build, support and maintain your first AI agent from our catalogue, free.* You pay only for the AI tokens it uses.
- Your roadmap shows which job an AI agent takes on next, and the value we expect it to deliver.
- We bring new ideas to you, before you have to ask.
- You add more agents when you’re ready, from the same team that runs your IT.
Which IT problems are worth fixing?
The ones that cost you more than fixing them would. Here’s the sum, so you can check yours.
Count the tickets for a problem that keeps coming back, and the time each one costs your team. Put a value on that time, and you know what the problem costs you a year. Set that against the price of the fix, whether that’s a project, new kit, a better process or an AI agent, and the decision usually makes itself.
Most of the time lost comes from a small share of the tickets. In one large benchmark of mostly big organisations, 13% of tickets caused 80% of it (HappySignals, 2025).
The same sum tells you what to leave alone. A problem that costs you £150 a year isn’t worth a £1,500 fix, and we’ll say so.
It needs one thing from your team: log the problems, small ones included. A workaround nobody reports is a cost nobody can see.
The sum
Tickets a month × hours lost on each × loaded hourly rate × 12 = what the problem costs you a year.
Your loaded hourly rate is what an hour of your team’s time really costs you: roughly their hourly pay × 1.5.
An example
Round numbers, for illustration.
- Printer problems logged a month
- 20
- Time lost on each
- 30 minutes
- Loaded hourly rate
- £30
- Cost a year (20 × 0.5 hours × £30 × 12)
- £3,600
- Two new printers, once
- £2,000
The fix pays for itself in about seven months, so it goes on the roadmap.
Source: HappySignals, Global IT Experience Benchmark 2025, from 2,275,520 responses by its customers’ staff between January and December 2024. The smallest organisations it reports on have 1,000 to 5,000 staff, and HappySignals sells software that measures lost time.
Four steps to your roadmap.
Step 1
Book an IT audit and business review
We audit your IT and security, learn how your business runs and where AI could take work off your team, then tell you plainly what we’d change and what we’d leave alone.
You get: An honest opinion with no obligation.
Step 2
Review the migration plan
We map your systems and agree the handover with your current provider. You see the plan, the timings and the costs before you sign anything.
You get: No surprises.
Step 3
Sign up and complete the migration
We take over with no downtime, and you get a named account manager from day one. Most people only notice that things start working.
You get: IT that just works, from day one.
Step 4
Create your roadmap, build your agent(s)
Together we create your 12 to 24 month technology roadmap, reviewed at least once a year, or every quarter if you need it, and build your AI agents, starting with your first one free.* You pay only for the AI tokens they use.
You get: Hours back for your team and a plan with a budget.
We make every client three promises.
1Promise
Honest advice, even when it costs us.
We advise our clients regardless of the commercial consequences to ourselves. If the right answer is to spend less, or nothing at all, that’s what you’ll hear.
2Promise
Your secret’s safe with us.
We never name our clients: not on this website, not in our adverts, not on social media. A public client list tells criminals who to target and who to pretend to be. We will sign a non-disclosure agreement before we look at your systems.
3Promise
You have the right to walk away.
If, in your first 100 days, you decide we’re not right for you:
- We refund your IT support fee in full.
- We help you find a new IT partner.
- We pay for your first month with them.
The Jera 100-Day Guarantee
Your next year could go two ways.
If nothing changes
- Each team member loses around 15 minutes a day to IT problems, about 60 hours per person each year.*
- Kit fails before anyone planned to replace it, and the bill lands in the wrong month.
- The same problems keep costing you, because nobody has put a price on them.
- Your IT decisions get made in a hurry, after something has broken.
- Competitors put AI to work on the jobs your team still does by hand.
With Jera
- As we move you up our maturity levels, and redesign your processes with AI, much of that lost time comes back.
- You know what the next 12 to 24 months hold for your IT, and roughly what they will cost.
- You replace kit when you planned to, not when it dies.
- When your accountant asks what IT will cost next year, you have the answer.
- An AI agent is already giving your team hours back.
* Fifteen minutes a day is our own estimate. Three UK surveys put it higher, at 21 to 27 minutes a day: Managed247 and YouGov, 2026 (2,000 employees, 93 hours a year); Probrand, 2019 (1,137 workers, 21 minutes a day); and Censuswide for Samsung, 2018 (1,000+ office workers at firms under 250 staff, 27 minutes a day). All three were paid for by technology companies.
Questions people ask us about IT strategy
What is an IT strategy?
A plan for your technology that follows your business plan, not your breakdowns. It sets out what to fix and what to replace, with a date and an estimated cost beside each step. At Jera it takes the form of a 12 to 24 month roadmap, which you review with your adviser at least once a year, or every quarter if you need it.
What does an IT roadmap include?
The steps your technology needs over the next 12 to 24 months, each with a date and an estimated cost: kit reaching the end of its life, problems worth fixing, security improvements and the AI agents that would take work off your team. Beside it sits a risk register, which lists the risks to your business and what we are doing about each one.
How much does IT strategy cost?
Your roadmap and your adviser meetings come in the same monthly fee as your IT support. The projects and new hardware your roadmap recommends are quoted separately, and nothing goes ahead until you agree to it.
How our pricing works →How often do we meet our adviser?
At least once a year, or every quarter if your business needs it, and the meetings are included in your monthly fee. Each one checks your roadmap against what has happened since the last, and agrees what comes next.
What are Jera’s Operational Maturity Levels?
Five stages that describe how a business runs its technology: Chaotic, Reactive, Proactive, Strategic and Innovative. At level 1 nothing is written down and IT is a grudge purchase. At level 5 technology shapes where the business goes next. Our IT support gets you to level 3, a strong platform for the next steps: your roadmap and AI agents take you to levels 4 and 5. The IT audit at the start of our plan tells you which level you are at today.
Is my business too small for an IT strategy?
Not for a plan. If you spend money on technology, you are already making decisions about it, and a roadmap means making them on purpose. If a 12 to 24 month roadmap feels like more than you need, you might just want an annual plan instead. IT strategy comes with our IT support, in the same monthly fee.
Is a Jera adviser the same as a virtual IT director?
Much the same job. A virtual IT director, or vCIO, plans a business’s technology without being on its payroll. Your Jera adviser builds and updates your roadmap, forecasts what your IT will cost, and looks after your security and the risks to your business. For some clients, they are also a sounding board for the directors. What we rarely do is manage your other suppliers’ contracts for you. Your adviser meetings come in the same monthly fee as your IT support.
Can we have IT strategy without Jera’s IT support?
No. A roadmap is only as good as what we know about your systems, and we learn that by running them. IT strategy comes as part of one Jera agreement, with the rest of our services.
Do we have to buy the kit our roadmap recommends from you?
No. New hardware and projects are quoted separately, and you see every cost before anything goes ahead. Most clients buy through us, because then there is one team to deal with if something goes wrong. If you buy it yourself, the supplier warranties and any returns are yours to handle.
How do I qualify for a free first AI agent?
Every Jera IT support agreement includes one. We build, support and maintain your first agent from our catalogue at no charge; you pay only for the AI tokens it uses, which we estimate before you commit and show you every month. If you are an existing client, talk to us about it.
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