IT support you never need to chase.

We have offices in Edinburgh (8 Straiton View, Loanhead, EH20 9QZ), Glasgow (2 West Regent Street, G2 1RW) and Aberdeenshire. Our engineers work remotely first and come on site when that is what fixes the problem.

We aim for an engineer to reply to you within the first working hour. Over the last six months, 8 in 10 problems got that, and more than two thirds within 15 minutes. Phone us and an engineer logs it with you there and then; emailed problems wait a median of 15 minutes. Working hours are 08:00 to 17:00, Monday to Friday. We count a person replying, never an automatic email.

IT support is priced per user, so it adapts as your team changes size, up or down. Cyber security is priced per device, and our other services are priced on the solution you need. Microsoft licences are added on top. Your setup (servers, sites, how complex it is) and any compliance you need to show, such as Cyber Essentials, also shape the price. You see the full cost in your migration plan before you sign anything, and every agreement includes your first AI agent, built free.

Think of it like a car: we look after the car you have, not the one you are going to buy. Your monthly fee covers supporting, securing and maintaining the systems you have today, site visits included. Once the manufacturer or software developer stops providing parts and updates for a model, it falls outside our support, just as it would at a garage. We flag it in your roadmap well before it happens, so it is never a surprise. New hardware, and projects that add to or change your setup, are quoted separately, so you always know the cost before any work starts.

Most of our agreements run for 36 months, and we can adjust the term to suit your business. Longer agreements, of five or six years, come with a discount. You pay monthly by Direct Debit. The 100-Day Guarantee means that if we are not right for you, you can walk away in your first 100 days.

Five stages that describe how a business runs its technology: Chaotic, Reactive, Proactive, Strategic and Innovative. At level 1 nothing is written down and IT is a grudge purchase. At level 5 technology shapes where the business goes next. Our IT support gets you to level 3, a strong platform for the next steps: your roadmap and AI agents take you to levels 4 and 5. The IT audit at the start of our plan tells you which level you are at today.

Every Jera IT support agreement includes one. We build, support and maintain your first agent from our catalogue at no charge; you pay only for the AI tokens it uses, which we estimate before you commit and show you every month. If you are an existing client, talk to us about it.

There is no fixed price, because there are too many moving parts: what the agent does, how complex it is, how much your team uses it, and the AI tokens it runs on. We work out the value an agent will deliver before we build it, and on that model you would expect its costs to be around 20% of the savings it makes. You see the estimate before you commit.

If we are not the right IT company for you, walk away in your first 100 days. We refund your IT support fee in full, help you find a new IT partner, and pay for your first month with them.

We never name them. A published client list tells criminals who to target and who to pretend to be, so we keep it private. Judge us on our numbers instead: a 5.0 Google rating from 88 reviews, and 8 in 10 problems answered by an engineer within the first working hour.

Yes. Many of our clients have an IT manager. They set the direction and we do the work, under our standard IT support agreement. What we don’t do is take on one piece on its own, such as first-line support or backups.

Alongside IT support, cyber security and AI, we look after Microsoft 365 and cloud systems, business phone systems (VoIP), and IT strategy: the roadmap, budgets and risks, in plain English. One team, one agreement.

Since 2003. Jera brings together two Scottish IT companies, Onestop I.T.S. (2003) and Clark Computers (2005), as one team.

In four steps: an IT audit and business review, with no obligation; a migration plan, with timings and costs, that you see before you sign; a handover we manage with your current provider, with no downtime and a named account manager from day one; then your 12 to 24 month technology roadmap, reviewed at least once a year, or every quarter if you need it, and your AI agents, the first one built free.

We collect everything from your previous provider, install our monitoring, document your network and reset every administrator password, so the only people with the keys are you and us. We show your team how to get help from us, and review the move with you at 30, 60 and 90 days. Your audit results and your roadmap follow within 30 days.