Our team · Scotland
You talk to real people, not a ticket number.
A named team of 20 across Edinburgh, Glasgow and Aberdeenshire. When you call, you reach people who know your business, and you’ll always know who’s looking after you.
Meet the team
The people behind your IT.
Ally Hollins-Kirk
Austen
Cameron
Ella
Finn
Graeme
Lachlan
Laura
Liam
Louis
Marie
Mark
Mike
Morag
Nigel
Robert
Sammi
Shaun
Zak
John
There are two traits I look for in people joining the team. The first is curiosity, and the second is care. To me, they’re closely related. They feed directly into a person’s desire to look after others and themselves, and they’re the fuel for self-motivation. People with these traits want to make a difference in the world. Our core values as a company are supported by these behaviours. If these traits are there, then we can talk about talent and training. I could talk about this for hours.
Working with us
You’ll know us by name.
An engineer, not an auto-reply.
Phone us and an engineer logs it with you there and then. Over the last six months, 8 in 10 problems got an engineer’s reply within the first working hour.
Site visits included.
Our engineers work remotely first, and come on site when that is what fixes the problem. The visit is part of your monthly fee.
You can rate every ticket.
Your team can rate every ticket, and you see the results. Over the last 12 months, 96% of the ratings our clients gave our support were positive, from over 1,500 ratings.
You know who’s looking after you.
A named account manager from day one, and a 12 to 24 month technology roadmap you review together at least once a year.
