You didn’t start your business to manage IT. We did.
Jera IT looks after the technology Scottish businesses run on. We’re a named team of 20 across Edinburgh, Glasgow and Aberdeenshire, and we’ve been doing this since 2003.
8 in 10
problems answered by an engineer within the first hour
96%
Positive rating score
(over 1,500 ratings)5.0
rating
(88 reviews)
Two Scottish IT companies. One team.
Jera brings together two Scottish IT companies, Onestop I.T.S. (2003) and Clark Computers (2005), as one team.
Jera IT Group was formed in 2021, and in July 2024 Clark Computers took the Jera IT name.
We’ve looked after a broad mix of businesses for over 20 years: agriculture, energy, manufacturing, legal, finance, retail. Whatever your setup, we’ve probably seen it before.
Our name comes from Jera, the Norse rune for the year and the harvest: you plan, and you reap what you sow. Many of our clients work in agriculture, so the idea of an annual plan that follows the seasons comes naturally to us. It is also how we work. We start with what you want to achieve, not just what’s broken today. We’re a pragmatic company, focused on how we reach that future together, not on being the cheapest box shifter in town.
Jera IT at a glance
- Leadership
- Ally Hollins-Kirk, Founder; Mark, Managing Director; Austen, Chairman.
- Since
- 2003, through Onestop I.T.S.
- Team
- A named team of 20. Meet the team →
- Offices
- Edinburgh (Loanhead), Glasgow and Aberdeenshire.
- Certified
- ISO 9001 quality management, Cyber Essentials Plus, and Microsoft Solutions Partner for Data & AI, Digital & App Innovation, and Infrastructure.
- Company
- Jera IT Limited, registered in Scotland, company number SC286609.
What we believe, and what it costs.
I started Jera because Scottish businesses deserve a technology partner that actually gives a damn. I hate the status quo. It’s where good ideas go to die, and where people hide behind ‘the way it’s always been done’. If you have a vision for your business, we want to help you get there.
We only promise what we measure.
We count an engineer replying to you, never an automatic email. Over the last six months, 8 in 10 problems got that within the first working hour.
What it costs us: the big, round promises. We’d rather say 8 in 10, and mean it.
We never name our clients.
Not on our website, not in our adverts. A published client list tells criminals who to target and who to pretend to be.
What it costs us: the wall of client logos. Judge us on our numbers instead.
We’re not here to persuade you.
We advise our clients regardless of the commercial consequences to ourselves. If the right answer is to spend less, or nothing at all, that’s what you’ll hear.
What it costs us: the occasional sale.
Technology should always be moving your business forward.
You don’t just grow a business, you raise it, and you want to give it the best chance to fulfil its purpose. If your technology isn’t helping, you’re paying a lot of money just to keep the lights on.
What it costs you: some of your team’s time, especially in the first month.
Five levels, from chaotic to confident.
Our founder, Ally Hollins-Kirk, created the Operational Maturity Levels to describe how a business runs its technology. The IT audit at the start of our plan tells you which level you’re at today.
1Level
Chaotic
Nothing is written down, everything lives in one person’s head, and IT is a grudge purchase.
It feels out of control.
2Level
Reactive
Fighting fires. Problems get patched, never fixed, and when someone leaves, what they knew leaves with them.
It’s exhausting, and you feel stuck.
3Level
Proactive
Problems are spotted before you notice them, downtime is measured, your IT costs are fixed, and clear rules set who can access what, AI included.
It’s a relief.
4Level
Strategic
Technology is an asset. It’s planned, budgeted, governed and reported on, so decisions are based on fact.
It’s an “ah ha!” moment: it all makes sense.
5Level
Innovative
Technology shapes where the business goes next, with time and budget set aside to try new ideas.
You feel confident.
IT support gets you to level 3, a strong platform for levels 4 and 5.
Your roadmap and AI agents take you to 4 and 5.
We kept seeing a disconnect between buying habits and the outcomes people wanted to experience. The disconnect is between planning and how you purchase. At one end, you have people without IT expertise making decisions on hardware when something breaks, with no budget. At the other, IT spending is planned and aligned with business goals. The difference shows up as price versus value, and it closely mirrors a keep-the-lights-on mentality versus innovation. People think the point of a budget is to watch the cash. It isn’t. It’s to maximise the value of the spend you have available. It’s amazing how much the pressure drops once something is in or out of budget: the decisions have been made, the plan is set, and anyone phoning to sell you the latest and greatest can politely be told where to go. We’ve expanded the model over the years, because the same mindset typically shows up across all management decisions.
The same team builds your AI.
jerait.ai is part of Jera. It’s where our AI tools live, such as the AI Readiness check and our catalogue of AI agents.
We adopt AI one atomic agent at a time: one agent, one process, built from how your team really works. We run AI in our own business to see what works and what doesn’t, before we put it in yours.
Every agreement includes your first AI agent, built free.* You pay only for the AI tokens it uses.
Questions people ask about Jera
What does Jera IT do?
Jera IT looks after the technology Scottish businesses run on: IT support, cyber security and AI. One team, one agreement, from offices in Edinburgh, Glasgow and Aberdeenshire.
How long has Jera been going?
Since 2003. Jera brings together two Scottish IT companies, Onestop I.T.S. (2003) and Clark Computers (2005), as one team.
Who founded Jera IT?
Ally Hollins-Kirk founded Jera. Today it is a named team of 20 across Edinburgh, Glasgow and Aberdeenshire.
Meet the team →Where is Jera IT based?
We have offices in Edinburgh (8 Straiton View, Loanhead, EH20 9QZ), Glasgow (2 West Regent Street, G2 1RW) and Aberdeenshire. Our engineers work remotely first and come on site when that is what fixes the problem.
Is jerait.ai part of Jera IT?
Yes. jerait.ai is where our AI tools live, such as the AI Readiness check and our catalogue of AI agents. The people who build your AI agents are the same team that looks after your IT.
Visit jerait.ai ↗What are Jera’s Operational Maturity Levels?
Five stages that describe how a business runs its technology: Chaotic, Reactive, Proactive, Strategic and Innovative. At level 1 nothing is written down and IT is a grudge purchase. At level 5 technology shapes where the business goes next. Our IT support gets you to level 3, a strong platform for the next steps: your roadmap and AI agents take you to levels 4 and 5. The IT audit at the start of our plan tells you which level you are at today.
How do I qualify for a free first AI agent?
Every Jera IT support agreement includes one. We build, support and maintain your first agent from our catalogue at no charge; you pay only for the AI tokens it uses, which we estimate before you commit and show you every month. If you are an existing client, talk to us about it.
