IT support in Edinburgh you never need to chase.
Jera IT looks after IT support, cyber security and AI for Edinburgh businesses, from our office just south of the city in Loanhead. You get an engineer on 8 in 10 problems within the hour, and your first AI agent built free.*
8 in 10
problems answered by an engineer within the first hour
96%
Positive rating score
(over 1,500 ratings)5.0
rating
(88 reviews)
Is your IT just keeping the lights on?
1What happens
Things get repaired, but nothing gets better.
- Something breaks; you chase your IT company again.
- Nobody brings you ideas or a plan.
- You don’t know how exposed you are to a cyber attack.
- Everyone’s talking about AI, but you don’t know where to start.
2How it feels
It’s like paying a lot of money for
someone to wash your windows. (Pun intended)
You start to dread the monthly invoice, and wonder what you’re actually getting for it.
You feel trapped: trapped with your technology, and trapped with your provider.
3Why it’s wrong
Technology should always be moving your business forward.
You don’t just grow a business, you raise it, and you want to give it the best chance to fulfil its purpose.
Your technology should help it get there, with a clear plan and permission to innovate.
Where is your IT today?
We describe how a business runs its technology in five levels, from chaotic to confident. We call them our Operational Maturity Levels. Most of the problems above belong to levels 1 and 2.
1Level
Chaotic
Nothing is written down, everything lives in one person’s head, and IT is a grudge purchase.
It feels out of control. You’re hoping it all holds together.
2Level
Reactive
Fighting fires. Problems get patched, never fixed, and when someone leaves, what they knew leaves with them.
It’s exhausting, and you feel stuck. You lie awake at night worrying about it.
3Level
Proactive
Problems are spotted before you notice them, downtime is measured, your IT costs are fixed, and clear rules set who can access what, AI included.
It’s a relief. You’re sleeping again, and starting to think about what’s next.
4Level
Strategic
Technology is an asset. It’s planned, budgeted, governed and reported on, so decisions are based on fact.
It’s an “ah ha!” moment: it all makes sense. You sleep soundly.
5Level
Innovative
Technology shapes where the business goes next, with time and budget set aside to try new ideas.
You feel confident. Your team runs the business, and you check in from anywhere.
IT support gets you to level 3, a strong platform for levels 4 and 5. What’s included →
Your roadmap and AI agents take you to 4 and 5. What’s included →
Not sure? Find your level.Six questions, about a minute. Nothing you choose is sent or stored.StartClose
This is a starting point, not a verdict. Step 1 of our plan, the IT audit and business review, checks your IT area by area and tells you exactly where you stand.
Book an IT audit and business reviewIT support, cyber security and AI take you to level 5.
“Most businesses I assess are at level 2, trying to get to level 3.”Ally Hollins-Kirk, Founder
Our IT support and cyber security get you to level 3, to give you a strong platform to get to levels 4 and 5. Your roadmap takes you to level 4, and AI agents take you to level 5. One agreement covers all three, and every agreement includes your first AI agent, built free.*
3Level
Proactive: Everything working, every day.
- Engineers answer your helpdesk by phone, email and portal.
- We support you remotely and on site, from three Scottish offices.
- We monitor your systems 24/7, and do your patching and updates for you.
- If you choose cyber security (most clients do), we spot and stop threats early, 24/7, with email and phishing protection.
- We manage your backup for you.
- We look after your Microsoft 365 users and licences.
- We deal with your other technology suppliers, so you don’t have to.
4Level
Strategic: A plan you can budget for.
- You have a named account manager from day one.
- You get a 12 to 24 month technology roadmap, reviewed at least once a year, or every quarter if you need it.
- A risk register shows what could hurt you, and what we’re doing about it.
- We track every device and licence, so nothing expires by surprise.
- Your team can rate every ticket, and you see the results.
5Level
Innovative: Technology that moves you forward.
- We build, support and maintain your first AI agent from our catalogue, free.* You pay only for the AI tokens it uses.
- We bring new ideas to you, before you have to ask.
- You add more agents when you’re ready, from the same team that runs your IT.
Local to Edinburgh, from our office in Loanhead.
Real people, not a ticket number, and a team that knows your business.
Jera IT Edinburgh
8 Straiton View, Loanhead, Midlothian, EH20 9QZOur main office, where most of the team are based.
0131 510 0100 · main 0333 358 7888
Our engineers come on site across Edinburgh, Midlothian, East Lothian, West Lothian, Fife and the Borders.
Site visits are included.
- Our engineers work remotely first, and come on site when that is what fixes the problem.
- You have a named account manager from day one, so you always know who’s looking after you.
Local matters because, at the end of the day, you want to work with people you know, like and trust. The simple truth is that meeting someone face to face on a regular basis improves communication and understanding, and it builds stronger relationships. And if something goes wrong (think cyber threats), who would you rather have your back: the team you’ve met several times, or someone logged on hundreds of miles away who is less than interested?
Switching IT company in Edinburgh takes four steps.
Step 1
Book an IT audit and business review
We audit your IT and security, learn how your business runs and where AI could take work off your team, then tell you plainly what we’d change and what we’d leave alone.
You get: An honest opinion with no obligation.
Step 2
Review the migration plan
We map your systems and agree the handover with your current provider. You see the plan, the timings and the costs before you sign anything.
You get: No surprises.
Step 3
Sign up and complete the migration
We take over with no downtime, and you get a named account manager from day one. Most people only notice that things start working.
You get: IT that just works, from day one.
Step 4
Create your roadmap, build your agent(s)
Together we create your 12 to 24 month technology roadmap, reviewed at least once a year, or every quarter if you need it, and build your AI agents, starting with your first one free.* You pay only for the AI tokens they use.
You get: Hours back for your team and a plan with a budget.
We make every client three promises.
1Promise
Honest advice, even when it costs us.
We advise our clients regardless of the commercial consequences to ourselves. If the right answer is to spend less, or nothing at all, that’s what you’ll hear.
2Promise
Your secret’s safe with us.
We never name our clients: not on this website, not in our adverts, not on social media. A public client list tells criminals who to target and who to pretend to be. We will sign a non-disclosure agreement before we look at your systems.
3Promise
You have the right to walk away.
If, in your first 100 days, you decide we’re not right for you:
- We refund your IT support fee in full.
- We help you find a new IT partner.
- We pay for your first month with them.
The Jera 100-Day Guarantee
Your next year could go two ways.
If nothing changes
- Each team member loses around 15 minutes a day to IT problems, about 60 hours per person each year.*
- You live with doubt about your cyber security, or a breach could cost you a fine, clients and your reputation.
- Legacy systems stop you taking advantage of AI in your business, while your competitors use it to improve their profitability and efficiency.
- Your team won’t thank you for keeping them on the repetitive work they hate, when an AI agent could be doing it for them.
With Jera
- As we move you up our maturity levels, and redesign your processes with AI, much of that lost time comes back.
- Your IT just works, and you pay one monthly bill you can budget for.
- Problems are fixed before you notice, by people who know your business.
- You have a plan for what comes next, reviewed at least once a year.
- An AI agent is already giving your team hours back.
- You sleep at night again.
* Fifteen minutes a day is our own estimate. Three UK surveys put it higher, at 21 to 27 minutes a day: Managed247 and YouGov, 2026 (2,000 employees, 93 hours a year); Probrand, 2019 (1,137 workers, 21 minutes a day); and Censuswide for Samsung, 2018 (1,000+ office workers at firms under 250 staff, 27 minutes a day). All three were paid for by technology companies.
IT support in Edinburgh: questions people ask us
Is Jera IT based in Edinburgh?
Yes. Our Edinburgh office is at 8 Straiton View, Loanhead, EH20 9QZ, just south of the city, and it’s where most of the team are based. Call the office on 0131 510 0100, or our main number, 0333 358 7888.
Do your engineers come on site?
Yes. Our engineers work remotely first, and come on site across Edinburgh, Midlothian, East Lothian, West Lothian, Fife and the Borders when that is what fixes the problem. Site visits are included in your monthly fee.
How quickly will an engineer respond?
We aim for an engineer to reply to you within the first working hour. Over the last six months, 8 in 10 problems got that, and more than two thirds within 15 minutes. Phone us and an engineer logs it with you there and then; emailed problems wait a median of 15 minutes. Working hours are 08:00 to 17:00, Monday to Friday. We count a person replying, never an automatic email.
How much does IT support in Edinburgh cost?
IT support is priced per user, so it adapts as your team changes size, up or down. Cyber security is priced per device, and our other services are priced on the solution you need. Microsoft licences are added on top. Your setup (servers, sites, how complex it is) and any compliance you need to show, such as Cyber Essentials, also shape the price. You see the full cost in your migration plan before you sign anything, and every agreement includes your first AI agent, built free.
How our pricing works →How long is a Jera agreement?
Most of our agreements run for 36 months, and we can adjust the term to suit your business. Longer agreements, of five or six years, come with a discount. You pay monthly by Direct Debit. The 100-Day Guarantee means that if we are not right for you, you can walk away in your first 100 days.
How do I qualify for a free first AI agent?
Every Jera IT support agreement includes one. We build, support and maintain your first agent from our catalogue at no charge; you pay only for the AI tokens it uses, which we estimate before you commit and show you every month. If you are an existing client, talk to us about it.
What do AI agents cost after the first one?
There is no fixed price, because there are too many moving parts: what the agent does, how complex it is, how much your team uses it, and the AI tokens it runs on. We work out the value an agent will deliver before we build it, and on that model you would expect its costs to be around 20% of the savings it makes. You see the estimate before you commit.
Find your first AI agent on jerait.ai ↗What kind of Edinburgh businesses do you work with?
Businesses of roughly 15 to 250 people that don’t have, or don’t want, their own IT department. We are generalists by choice: a broad mix of businesses of every kind, all wanting the same things from their IT.
Who we work with →How do I switch from my current IT company?
In four steps: an IT audit and business review, with no obligation; a migration plan, with timings and costs, that you see before you sign; a handover we manage with your current provider, with no downtime and a named account manager from day one; then your 12 to 24 month technology roadmap, reviewed at least once a year, or every quarter if you need it, and your AI agents, the first one built free.
What is the Jera 100-Day Guarantee?
If we are not the right IT company for you, walk away in your first 100 days. We refund your IT support fee in full, help you find a new IT partner, and pay for your first month with them.
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