Changing IT provider is easier than staying frustrated.
We deal with your current provider and take over with no downtime. Switching does take some of your team’s time in the first month, and by the end of it, the only people with the keys to your systems are you and us.
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Unhappy with your IT company, but dreading the move?
1What happens
You put up with it, because moving looks like more work than staying.
- You’ve stopped expecting a quick reply, so you work round the problem.
- Your provider holds the admin passwords, and you’re not sure what else.
- Nobody can tell you how your systems are set up, except your provider.
- You picture a week of downtime every time you think about leaving.
- The renewal date comes round, and you stay because it’s easier.
2How it feels
You feel trapped: trapped with your technology, and trapped with your provider.
The devil you know starts to feel safer than the hassle of moving. So another year goes by, and you’re still paying for IT that only keeps the lights on.
3Why it’s wrong
The keys to your business are yours.
Your data and your passwords belong to you, not to your IT company.
An IT company worth keeping never needs to hold them over you.
We’ve probably seen your setup before.
Whatever we find when we take over, you hear about it plainly, with what we’d fix first. No finger-pointing: blaming your last IT company doesn’t get anything working.
We’ve looked after Scottish businesses since 2003. Over 90% of the businesses we work with had another IT company before they came to us, so moving you is something we do all the time. Today we’re a named team of 20 in Edinburgh, Glasgow and Aberdeenshire, so you’ll always know who’s looking after you.
Moving IT provider isn’t any different to other human relationships. Treat everyone the way you’d like to be treated, and try not to burn bridges.
It takes four steps to go from frustrated to sorted.
Step 1
Book an IT audit and business review
We audit your IT and security, learn how your business runs and where AI could take work off your team, then tell you plainly what we’d change and what we’d leave alone.
You get: An honest opinion with no obligation.
Step 2
Review the migration plan
We map your systems and agree the handover with your current provider. You see the plan, the timings and the costs before you sign anything.
You get: No surprises.
Step 3
Sign up and complete the migration
We take over with no downtime, and you get a named account manager from day one. Most people only notice that things start working.
You get: IT that just works, from day one.
Step 4
Create your roadmap, build your agent(s)
Together we create your 12 to 24 month technology roadmap, reviewed at least once a year, or every quarter if you need it, and build your AI agents, starting with your first one free.* You pay only for the AI tokens they use.
You get: Hours back for your team and a plan with a budget.
Most of the work is ours, but not all of it.
What we do
- We agree the handover with your current provider, so you’re not stuck in the middle.
- We collect everything they hold about your systems, and install our monitoring.
- We document your network, so nothing lives only in one person’s head.
- We reset every administrator password, so the old ones stop working.
- We give you a named account manager from day one.
What we need from you
- You give your current provider notice, because the contract is yours.
- You and your leadership team spend time with us on the audit and business review.
- Your team joins us for a get-to-know-us meeting in the first month, so everyone knows how to get help from us.
- You review the move with us at 30, 60 and 90 days.
It’s better you hear that from us now than discover it halfway through the move.
These are the questions that keep people where they are.
How long does switching take?
Usually as long as your notice period with your current provider, which is often 90 days, and it can be shorter. We take over your support about a month before that notice ends, so your old provider is still there for the last month if anything quirky was missed. Your migration plan sets out the timings.
What about the notice period with our current provider?
It’s in your contract with them, so check it before you plan anything. Look for the renewal date too, because some agreements renew automatically if you miss it. The notice has to come from you, as the contract is yours, and we plan the move around the date you’re free. You don’t pay twice: while both of us are looking after you, we don’t charge for support. It also keeps your current provider motivated to hand over properly.
What does our current provider have to do?
They have two jobs: to keep looking after you until your notice period ends, and to hand over what they hold about your systems. We set up a meeting with them and ask for a copy of their offboarding process. Most providers are professional and have done this many times. We also ask one question that saves a lot of grief: is there anything that will stop this move going smoothly, such as an outstanding bill, or licences that don’t expire for another nine months? When a handover goes badly, it’s usually over a bill. So treat them the way you’d want to be treated, and don’t burn bridges (your new provider is watching how you behave too).
What happens to our passwords and admin access?
They’re yours, and they stay yours. When we take over your support, we collect what your current provider holds, reset every administrator password and switch off their access, so the only people with the keys are you and us. We also recommend everyone on your team changes their password, though if you already use multi-factor sign-in, it matters less.
Will there be any downtime?
No. The real risk is something odd your old IT company never wrote down, so never passed on. In 23 years we’ve seen that cause an outage once: a domain name registered for ten years quietly expired. It’s why your old provider stays on for the last month, and why we ask them what might trip the move up.
What does it cost to switch?
The IT audit is charged, and we refund it in full if you go on to work with us. After it, you see every cost in your migration plan before you sign anything. Moving you over is a project, and like any project it’s quoted separately.
How our pricing works →We make every client three promises.
1Promise
Honest advice, even when it costs us.
We advise our clients regardless of the commercial consequences to ourselves. If the right answer is to spend less, or nothing at all, that’s what you’ll hear.
2Promise
Your secret’s safe with us.
We never name our clients: not on this website, not in our adverts, not on social media. A public client list tells criminals who to target and who to pretend to be. We will sign a non-disclosure agreement before we look at your systems.
3Promise
You have the right to walk away.
If, in your first 100 days, you decide we’re not right for you:
- We refund your IT support fee in full.
- We help you find a new IT partner.
- We pay for your first month with them.
The Jera 100-Day Guarantee
Staying put has a cost too.
If you stay where you are
- Each team member loses around 15 minutes a day to IT problems, about 60 hours per person each year.*
- You go on chasing your IT company, and passing messages between them and your team.
- Every year you stay, more of how your systems work lives only in your provider’s head, and the move gets harder.
- Another year goes by without AI properly rolled out in your business, while your competitors use it to get ahead.
Once you’ve switched
- As we move you up our maturity levels, and redesign your processes with AI, much of that lost time comes back.
- You stop being the go-between: you have a named account manager, and a roadmap you review together at least once a year.
- Nobody but you and us holds your admin passwords, and your network is written down.
- An AI agent is already giving your team hours back.
* Fifteen minutes a day is our own estimate. Three UK surveys put it higher, at 21 to 27 minutes a day: Managed247 and YouGov, 2026 (2,000 employees, 93 hours a year); Probrand, 2019 (1,137 workers, 21 minutes a day); and Censuswide for Samsung, 2018 (1,000+ office workers at firms under 250 staff, 27 minutes a day). All three were paid for by technology companies.
Missed your cancellation window? We’ll call you before the next one.
Tell us when your current agreement renews. We’ll call you three months before, so you have time to give notice if you still want to review your IT.
One call, at the time you choose. Until then, we won’t chase you.
More questions about switching
How do I switch to Jera from my current IT provider?
In four steps: an IT audit and business review, with no obligation; a migration plan, with timings and costs, that you see before you sign; a handover we manage with your current provider, with no downtime and a named account manager from day one; then your 12 to 24 month technology roadmap, reviewed at least once a year, or every quarter if you need it, and your AI agents, the first one built free. You pay only for the AI tokens they use.
What happens in the first month with Jera?
We collect everything from your previous provider, install our monitoring, document your network and reset every administrator password, so the only people with the keys are you and us. We show your team how to get help from us, and review the move with you at 30, 60 and 90 days. Your audit results and your roadmap follow within 30 days.
What if our current provider never wrote anything down?
Then we do. We document your network in your first month, so you have a written record of how your systems are set up, whether your last provider kept one or not.
Will you look after the equipment we already have?
Yes. Think of it like a car: we look after the car you have, not the one you are going to buy. Your monthly fee covers supporting, securing and maintaining the systems you have today. Once the manufacturer or software developer stops providing parts and updates for a model, it falls outside our support, just as it would at a garage, and we flag it in your roadmap well before it happens.
How long is a Jera agreement?
Most of our agreements run for 36 months, and we can adjust the term to suit your business. Longer agreements, of five or six years, come with a discount. You pay monthly by Direct Debit. The 100-Day Guarantee means that if we are not right for you, you can walk away in your first 100 days.
What is the Jera 100-Day Guarantee?
If we are not the right IT company for you, walk away in your first 100 days. We refund your IT support fee in full, help you find a new IT partner, and pay for your first month with them.
How do I qualify for a free first AI agent?
Every Jera IT support agreement includes one. We build, support and maintain your first agent from our catalogue at no charge; you pay only for the AI tokens it uses, which we estimate before you commit and show you every month. If you are an existing client, talk to us about it.
