Security that never sleeps.
We find the gaps before attackers do, close them, and keep watch around the clock. So you know exactly how exposed you are, and you’re not the one lying awake.
8 in 10
problems answered by an engineer within the first hour
96%
Positive rating score
(over 1,500 ratings)5.0
rating
(88 reviews)
Do you know how exposed you are?
1What happens
You find the gaps the wrong way.
- An email from a supplier asks you to change their bank details, but it isn’t from them.
- Suddenly your email system is sending thousands of messages asking people to open a file, and they do, because it came from you.
- Your data is encrypted, and none of your team can work.
- A customer or insurer asks for Cyber Essentials, and you’re not sure you’d pass.
- Something goes wrong, and you find out there’s no plan.
2How it feels
You’re responsible for something you can’t see.
You’ve been told you’re protected, and that it’s your responsibility. But nobody has shown you what that means, or what you should actually do.
It feels like you’re giving a keynote speech to thousands of people on a subject you know nothing about.
3Why it’s wrong
Cyber security should give you the confidence to move forward.
That confidence starts with seeing security as two questions, not one. How do you keep attackers out? And how do you get back up and running after an attack, lost data or a simple mistake?
When you know your business is protected, you have permission to try new things, AI included.
We hold ourselves to the standard we set for you.
Certified ourselves
We hold Cyber Essentials Plus, independently tested, and ISO 9001 for quality management. We’re a Microsoft Solutions Partner for Infrastructure.
We never name our clients
Not on our website, not in our adverts. A published client list tells criminals who to target and who to pretend to be.
One team for IT and security
The people who look after your systems also secure them, so nothing falls between two suppliers.
We recommend Cyber Essentials Plus: the same standard as Cyber Essentials, but independently audited, so you can sleep better.
Find the gaps. Close them. Keep watch.
Security isn’t a product you buy once. We follow one rule: your data has to be accessible, recoverable and secure, and we can prove it.
We start with three simple things: we document what you have, who can access it, and what each person can access. Then we fix what matters most first, watch your systems, and review them with you as your business and the threats change.
What’s included
- We review the security of your systems, accounts, email and devices.
- We set up and manage multi-factor sign-in, patching and email security.
- We put endpoint protection on every laptop, desktop and server.
- We provide a 24/7 security operations centre (SOC) service to spot and stop threats early.
- We monitor and manage backups for all your key applications, so you’re never held to ransom.
- We give you one place to see the evidence: every device with its age, security status and end-of-life date, who has multi-factor sign-in, and the backup status of your key applications.
- We guarantee you pass Cyber Essentials or Cyber Essentials Plus first time: if anything we look after fails the assessment, we fix it free of charge.
Getting protected takes four steps.
Step 1
Book a security audit
We document what you have, who can access it and what each person can access, check it against Cyber Essentials, and tell you plainly where the gaps are.
You get: An honest picture of how exposed you are, with no obligation.
Step 2
Review your security plan
We rank the gaps by risk and show you what we’d fix first and what it costs, before you sign anything.
You get: No surprises.
Step 3
Close the gaps
We set up multi-factor sign-in, patching, endpoint protection and backups, and switch on the 24/7 SOC.
You get: Protection that’s watching from day one.
Step 4
Certify and keep improving
We take you through Cyber Essentials or Cyber Essentials Plus, then review your security with you on a regular basis as your business and the threats change.
You get: A certificate your customers recognise, and security that keeps up.
We make every client three promises.
1Promise
Honest advice, even when it costs us.
We advise our clients regardless of the commercial consequences to ourselves. If the right answer is to spend less, or nothing at all, that’s what you’ll hear.
2Promise
Your secret’s safe with us.
We never name our clients: not on this website, not in our adverts, not on social media. A public client list tells criminals who to target and who to pretend to be. We will sign a non-disclosure agreement before we look at your systems.
3Promise
You have the right to walk away.
If, in your first 100 days, you decide we’re not right for you:
- We refund your IT support fee in full.
- We help you find a new IT partner.
- We pay for your first month with them.
The Jera 100-Day Guarantee
Your next year could go two ways.
If nothing changes
- A breach could cost you a fine, clients and your reputation.
- You lose days of work while your systems are rebuilt.
- You can’t bid for contracts that ask for Cyber Essentials.
- You end up writing a report to the ICO that you’d rather never write.
With Jera
- You know exactly how exposed you are, and what we’re doing about it.
- You hold a certificate your customers and insurers recognise.
- Threats are spotted and stopped before they become a problem, day and night.
- You have the confidence to move forward, AI included.
Questions people ask us about cyber security
Do small businesses really need cyber security?
Yes. Attackers look for an open door, not a big company, and a smaller business usually has fewer people watching. The protections that stop most attacks are not expensive: multi-factor sign-in, up-to-date software, secured email and a team that can spot a phishing email.
Is cyber security included in Jera IT support?
It is an optional part of your IT support agreement, and most of our clients choose it. The same team looks after your systems and secures them, so nothing falls between two suppliers.
How much does cyber security from Jera cost?
Cyber security is priced per device, so it follows the number of laptops, desktops and servers we protect. It is part of a Jera IT support agreement. The audit shows you what we would change and what we would leave alone, and you see the full cost before you sign anything.
How our pricing works →What is the difference between Cyber Essentials and Cyber Essentials Plus?
Cyber Essentials is a government-backed certificate you gain by answering a questionnaire about your security controls. Cyber Essentials Plus is the same standard, but an independent assessor audits your systems to check the controls are really in place, so the answers can’t just be ticked. Plus carries more weight with customers, insurers and public sector buyers. We hold Cyber Essentials Plus ourselves, we take clients through both, and we guarantee a first-time pass on anything we look after.
Do you guarantee we’ll pass Cyber Essentials?
Yes. We guarantee you pass Cyber Essentials or Cyber Essentials Plus first time. If anything we look after fails the assessment, we fix it free of charge.
Can we see proof that our systems are secure?
Yes. You get one place to see the evidence: every device with its age, security status and end-of-life date, who has multi-factor sign-in, and the backup status of your key applications. So when your insurer, auditor or board asks, you have the answer.
What happens if we are hit by a cyber attack?
Call us straight away. What happens next usually depends on your cyber insurance, because the insurer often decides the next steps, so we work with you and your insurance company to get you back up and running as quickly as possible. Out of hours, an external security operations centre (SOC) watches your systems around the clock and can act straight away to limit the damage.
Why don’t you name your clients?
Because a published client list tells criminals who to target and who to pretend to be. Keeping it private is part of keeping our clients safe. Judge us on our numbers instead: a 5.0 Google rating from 88 reviews, and Cyber Essentials Plus held by us.
Our staff are using ChatGPT and other AI tools. Is that a risk?
It can be, if company or client information goes into tools you do not control. We set rules for which AI tools your team can use, and set up the ones you choose inside your security.
How do I qualify for a free first AI agent?
Every Jera IT support agreement includes one. We build, support and maintain your first agent from our catalogue at no charge; you pay only for the AI tokens it uses, which we estimate before you commit and show you every month. If you are an existing client, talk to us about it.
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