IT Support for Financial Services · Scotland
Scottish financial services firms operate under some of the most demanding regulatory obligations in any sector. FCA authorisation, Consumer Duty, COBS, client money rules, and audit trail requirements don’t pause for IT problems. Jera IT gives Scottish IFAs, wealth managers, investment firms and insurance brokers the IT support, security and AI capability to stay compliant, protect client assets, and run a more efficient business.
You don’t need us to explain these. You need us to fix them.
Not generic IT support with a finance logo on the website. Specialists who understand FCA obligations, back-office and platform software, client money requirements, and what it means when a technology failure has regulatory consequences.
[Firm name] is a Scottish [IFA/wealth management] firm with [X] advisers and [X] staff. Their back-office software wasn’t integrated with their CRM, their Consumer Duty evidence trail was underdeveloped, and a compliance review had identified gaps in their data handling that needed addressing before the next FCA visit. Advisers were spending disproportionate time on documentation rather than client-facing work.
IT maturity assessment and full security review. Intelliflo and Salesforce FSC integration configured. Cyber Essentials Plus achieved in 8 weeks. AI-assisted suitability report drafting deployed — with governance ensuring no client data leaves the Microsoft 365 environment. Consumer Duty evidence documentation structured and automated. Time recovered tracked by adviser using OI Scoring.
The FCA’s SYSC 15A operational resilience rules require regulated firms to identify important business services, set impact tolerances, and demonstrate they can remain within those tolerances during a severe but plausible disruption. A cyber attack is the most plausible disruption scenario the FCA expects you to plan for. Jera’s Security Framework gives your firm structured, continuously reviewed protection that satisfies regulatory expectations — and actually keeps your clients’ assets and data safe.
Using tools they already pay for — with full FCA and GDPR governance built in, and time recovered tracked by Jera’s OI Scoring system.
Common questions
Yes — and we know that for regulated firms, IT resilience isn’t just an operational issue, it’s a regulatory one. Under SYSC 15A, FCA-regulated firms must identify their important business services, set impact tolerances for disruption, and demonstrate they can remain within those tolerances. We help firms map their important business services to their IT dependencies, identify single points of failure, and build the resilience documentation the FCA expects to see. We don’t just keep the lights on — we help you evidence that you can keep them on when things go wrong.
Consumer Duty requires firms to evidence Good Outcomes for retail customers across four outcomes: products and services, price and value, consumer understanding, and consumer support. From a technology perspective, this means having structured data on client interactions, outcome monitoring, and communications reviews — and being able to produce that evidence on demand. We configure your Microsoft 365 environment and CRM to capture and structure this data systematically, deploy AI tools that generate compliant documentation as a byproduct of normal workflow, and build the reporting that lets your compliance team demonstrate Good Outcomes without scrambling to assemble evidence after the fact.
Yes — when the governance is right. The FCA’s position on AI in financial advice is that the adviser remains responsible for the suitability of the recommendation regardless of how the documentation is produced. AI-assisted suitability reports are therefore entirely permissible provided the adviser reviews, personalises and takes professional responsibility for the output. The critical technical requirement is that client data must remain within your firm’s own Microsoft 365 environment — never sent to external AI models. Jera’s deployment and governance framework ensures exactly this, and we can document the data flow for your compliance file.
Potentially yes, and quickly. Under SYSC 15A and the FCA’s operational resilience rules, regulated firms must notify the FCA without undue delay if they experience a major operational incident — including a cyber attack — that could impact the firm’s ability to deliver important business services or that affects clients. The FCA also has cross-cutting rules under Consumer Duty that require firms to act to avoid foreseeable harm. Our incident response service includes regulatory notification guidance so you understand your obligations from the moment an incident is identified — not hours later when you’re trying to establish whether you need to report. Prevention is always better, but knowing exactly what to do in the first 24 hours is equally critical.
Other sectors we support across Scotland
Book a free 30-minute call with Ally. No pitch — just an honest look at your firm’s IT environment, your FCA operational resilience position, and where AI could recover adviser hours across your team.
