We give you straight answers on price.
Most IT companies make you sit through a sales call before they’ll talk money. Here’s how our pricing works, so you can decide if we’re a fit before you pick up the phone.
Our services start at
£1,000
a month
That’s the total across everything you take from us, not counting Microsoft licences.
Every agreement includes your first AI agent, built free.*
Each service is priced on what drives its cost.
You don’t pay for a bundle you won’t use. Each service is priced on the thing that drives its cost, and it all adds up to one monthly bill.
IT support
Priced per user
Your fee adapts as your team changes size, up or down. Site visits are included.
Cyber security
Priced per device
It’s optional, and most clients choose it. You pay for each device we protect, so the cost follows what you actually have.
Phones
Priced per line
That’s usually one line for each person, on a desk handset or an app on their mobile or computer. Calls to UK landlines and mobiles are included, under a fair usage policy. International and premium-rate numbers aren’t included.
Servers, backups, networks and Wi-Fi
Priced on the solution
Servers, backups, firewalls and Wi-Fi are each priced on what you need, such as how much data you back up and which solution you choose.
AI agents and governance
Your first agent is built free.*
We build, support and maintain it, and you pay only for the AI tokens it uses. After that, there’s no fixed price: on our value model you would expect an agent’s costs to be around 20% of the savings it makes. Governance is priced per agent, as part of its maintenance fee.
All of it counts toward the £1,000: IT support, cyber security, servers, backup, phones, firewalls and Wi-Fi.
See an estimate of your monthly cost before you talk to us.
There are three steps. First, tell us about your setup. Next, work out what an AI agent would save you. Then see your estimate. It takes about three minutes, which is quicker than a 20-minute call, and you don’t need to give us your details to see it.
How your estimate works
Step 1
Your setup
Tell us how big your team is and which services you want. It takes about two minutes.
Step 2
Your savings
Pick one job you’d hand to an AI agent, and see what it’s worth to you.
Step 3
Your estimate
See your monthly IT cost and what an agent is worth to you, side by side. You don’t need to give us your details to see it.
Start whenever you’re ready.
We run a quick check in the background to keep our prices away from bots. If it needs you, you’ll see a box to tick here.
We look after the car you have, not the one you’re going to buy.
This is a common question: what does the monthly fee actually cover? The simplest way to explain it is with a car. Your fee is the service plan for the car you already drive. We keep it running, and we fix it when something goes wrong. Buying a new car, or fitting something new to the one you have, is quoted separately, and you see the price before you agree to it.
In your monthly fee
- We support, secure and maintain the systems you have today.
- Site visits are included, whenever coming on site is what fixes the problem.
- We deal with your other technology suppliers, so you don’t have to.
- We flag kit that is reaching the end of its life in your roadmap, well before it happens.
- Meetings with your adviser are included, quarterly or annually, or monthly for businesses with 30 or more users or devices.
- Your portal lets you review your tickets, projects and billing enquiries, and request changes such as new users and leavers.
Quoted separately
- New hardware is quoted separately.
- Projects that add to or change your setup are quoted separately, and you see the cost before any work starts.
- Once the manufacturer or software developer stops providing parts and updates for a model, it falls outside our support, just as it would at a garage.
- Microsoft licences are not part of the £1,000.
Four things decide what you pay.
Team size
The number of people we support is the biggest single factor.
The services you choose
IT support on its own costs less than IT support with cyber security, servers, backup and phones.
Your setup
Two sites and your own servers take more looking after than a single office that runs in the cloud.
Compliance
If you need to prove compliance, such as Cyber Essentials, the evidence you need shapes the price.
You know every cost before you sign, and you can walk away if we’re not right for you.
Most agreements run for 36 months.
We can adjust the term to suit your business, and longer agreements, of five or six years, come with a discount.
Paid monthly by Direct Debit.
One predictable bill, which moves only when your team or your services change.
You see the full cost first.
Your migration plan shows every cost before you sign anything.
The 100-Day Guarantee
If we’re not right for you, walk away in your first 100 days. We refund your IT support fee in full, help you find a new IT partner, and pay for your first month with them.
Cheap IT support costs more in the end.
If you choose on price alone
- Each team member loses around 15 minutes a day to IT problems, about 60 hours per person each year.*
- Visits, fixes and projects arrive as extra invoices you didn’t budget for.
- Security is the first thing cut, and a breach could cost you a fine, clients and your reputation.
- Nobody brings you a plan, so the same problems come back every month.
With Jera
- As we move you up our maturity levels, and redesign your processes with AI, much of that lost time comes back.
- You know what you’ll pay each month before you sign.
- Site visits are included, and anything extra is quoted before the work starts.
- Problems are fixed before you notice, by people who know your business.
- An AI agent is already giving your team hours back.
* Fifteen minutes a day is our own estimate. Three UK surveys put it higher, at 21 to 27 minutes a day: Managed247 and YouGov, 2026 (2,000 employees, 93 hours a year); Probrand, 2019 (1,137 workers, 21 minutes a day); and Censuswide for Samsung, 2018 (1,000+ office workers at firms under 250 staff, 27 minutes a day). All three were paid for by technology companies.
Questions people ask about price
How much does IT support from Jera cost?
Our services start at £1,000 a month, not counting Microsoft licences. That is the total across everything you take from us: IT support, cyber security, servers, backup, phones, firewalls and Wi-Fi all count toward it. IT support is priced per user, so it adapts as your team changes size, up or down. Cyber security is priced per device, and our other services are priced on the solution you need. You see the full cost in your migration plan before you sign anything.
What does the monthly fee cover?
Think of it like a car: we look after the car you have, not the one you are going to buy. Your monthly fee covers supporting, securing and maintaining the systems you have today, site visits included. Once the manufacturer or software developer stops providing parts and updates for a model, it falls outside our support, just as it would at a garage. We flag it in your roadmap well before it happens, so it is never a surprise. New hardware, and projects that add to or change your setup, are quoted separately, so you always know the cost before any work starts.
How long is a Jera agreement?
Most of our agreements run for 36 months, and we can adjust the term to suit your business. Longer agreements, of five or six years, come with a discount. You pay monthly by Direct Debit. The 100-Day Guarantee means that if we are not right for you, you can walk away in your first 100 days.
Is cyber security included in Jera IT support?
It is an optional part of your IT support agreement, and most of our clients choose it. The same team looks after your systems and secures them, so nothing falls between two suppliers.
What if my business spends less than £1,000 a month?
We will tell you straight. The £1,000 counts everything you take from us, including your phones, backup and security, not just IT support. If you still come in under it, we will show you what an AI agent would save you against the difference.
How do I qualify for a free first AI agent?
Every Jera IT support agreement includes one. We build, support and maintain your first agent from our catalogue at no charge; you pay only for the AI tokens it uses, which we estimate before you commit and show you every month. If you are an existing client, talk to us about it.
What do AI agents cost after the first one?
There is no fixed price, because there are too many moving parts: what the agent does, how complex it is, how much your team uses it, and the AI tokens it runs on. We work out the value an agent will deliver before we build it, and on that model you would expect its costs to be around 20% of the savings it makes. You see the estimate before you commit.
Find your first AI agent on jerait.ai ↗What is the Jera 100-Day Guarantee?
If we are not the right IT company for you, walk away in your first 100 days. We refund your IT support fee in full, help you find a new IT partner, and pay for your first month with them.
