IT Academy

At Jera, we care about protecting Scottish Businesses and providing future opportunities for young people. The severe shortage of Cyber
professionals, 6 million globally, leaves Scottish businesses vulnerable to devastating cyber attacks. Our IT Academy is how we are committed to solving this.

Cyber Academy

The Foundation Apprenticeship 

Our Level 6 (equivalent to Higher) Foundation Apprenticeship is a 1 year
course available to Senior Phase school pupils, aligned to their timetable. Learning will take place through digital and in person delivery from our premises at Straiton Business Park.

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Benefits to You:

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Not Just Academic Learning

IT support services from Jera are comprehensive, giving you the assurance that we are managing every component of your high-performance IT infrastructure.
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Work Experience

You will have the opportunity for real work experience, on premises at our academy with modern training facilities

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Further References

Meet industry leaders and potential employers and receive a full business reference on completion of the course

Why do a Foundation Apprenticeship in Hardware and Systems Support?

The global shortage of skilled IT professionals means there are opportunities to build a career with the following benefits:

• IT roles are well paid
• Great career progression
• Can provide a great work life balance
• Flexible working
• Opportunity to use your skills abroad and
• Options, all businesses need people with IT

In today’s modern world IT is a career not just a job, and our IT Foundation Apprenticeship is the first step on YOUR new career.

Why Choose Jera?

Security Fundamentals

Cyber Security

Jera IT have led the way in Cyber Security for 20 years. We’re innovative and committed to relentless learning. An apprenticeship with us is an opportunity to kickstart your career in cyber security

Network Fundamentals


With over 20 Years serving Scottish Businesses, students will have the opportunity to network and work with some of Scotlands leading businesses

Server Fundamentals

State of the Art

Our brand new academy features top of the line security equipment and training facilities

Customer Service

Customer Service

Our engineers are not just cyber security experts, we also have the highest google reviews in Edinburgh for our exceptional customer service. This is an opportunity to learn a vital work skill first hand!


Speak to your Guidance Teacher or Deputy Head Teacher, or contact the Jera team directly to
learn more about our IT Foundation Apprenticeship, and the academy in general


Why do you need IT support

In an increasingly digital world, almost every company will use technology to a greater or lesser extent. For most companies, managing their IT infrastructure is a full-time job in itself. Ensuring you have technology solutions you can rely on can save a business time and money. Businesses also have a responsibility to their customers to ensure that the technology they invest in is easy-to-use, safe and keeps their data secure.

Many companies won’t have the time or expertise to ensure their IT remains compliant, up-to-date, and effective. Even if you do have the expertise in-house, you may not have the resources or resilience to dedicate to IT support services. Trying to do everything yourself and not trusting professional services when it comes to IT, it’s often where companies run into trouble. Wouldn’t it be nice to just focus on growing and managing your business instead?

How can we help you manage your IT?

We aim to make your IT support as seamless and as efficient as possible, ensuring that your business enjoys the maximum advantage from its investment in technology. To enable you to do this we can provide the following bespoke IT support services:

  • Helpdesk solutions
  • IT vendor management
  • IT auditing and reporting
  • Real-time monitoring and maintenance
  • Backup and disaster recovery

How are we different to other managed IT support providers?

Unlike other providers in Aberdeen and Edinburgh, we focus on your business first. By understanding your structure and needs, we can build an IT support system around you. This means your staff can trust that the technology solutions they use every day will provide them with what they need to concentrate on their job. We recognise that outsourcing your IT support services is an investment and we want to help you to maximise the benefits of this.

We are proud that our customers recognise us as innovative and proactive. We believe in developing strong working relationships with our customers through transparent communication and a true understanding of your business. Our years of expertise and up-to-date knowledge mean we can ensure you are getting the IT support services you need to run your business, without worrying about your technology.

What IT support services do we offer?

Our managed IT support services allow you to pick and choose from the options you need, to ensure that your IT becomes one less thing to worry about.

Our services cover:

  • Dedicated Helpdesk support team
  • Our helpdesk solution provides IT assistance for those day-to-day IT queries. It may be helping to install a new piece of software or support for staff having trouble connecting to the network. We can help to resolve IT issues quickly and efficiently.
  • IT Vendor management
  • Since the introduction of GDPR, it is more important than ever to ensure that you are working with the right vendors/suppliers for your business. Not doing your due diligence could result in a data breach that you may be liable for. Our system can help you select vendors, negotiate contracts, control costs, reduce vendor-related risks and ensure service delivery.
  • IT auditing and reporting
  • Our IT auditing and reporting service is used to measure the effectiveness of your IT security. Reports like this are vital to highlight any potential areas of weakness that could leave your systems vulnerable. An attack resulting in loss of service, or a data breach could cost your business in time, money, and reputation. A proactive approach to security will give you essential insight and your customers peace of mind that your business and their data are protected from potential attacks.
  • Real-time IT monitoring and maintenance of hardware and cloud services.
  • Monitoring your IT in real-time is essential to respond quickly to any problems. It also enables you to pre-empt any potential issues, saving you time and resources in the long run. Our service will monitor the efficiency of your systems and keeps track of how much is spent on things like server upgrades and repairs.
  • Back-up and disaster recovery
  • Even the best technology can run into problems, and if it does you want the peace of mind to know that your provider will have you back up and running as soon as possible. Purchasing back-up and disaster recovery can be the difference between your systems being down for a few hours or a few days, potentially resulting in huge loss of time, resources, and business.

Why should you choose Jera as your managed IT service provider?

  • Care – we care about your organisation and providing the right services so you can deliver the vision for your business.
  • Transparency – we believe in transparent communication and involving you in every step.
  • Understanding – we work closely with you to understand your business and translate these needs into action plans to support your business growth.

What makes us a leading provider of IT support services in Edinburgh and Aberdeen?

  • Our knowledge and years of expertise means we can ensure your technology and systems are innovative, up-to-date and, crucially, fit for purpose. We provide the IT support that your business needs.
  • We offer the flexibility to choose the services and level of IT support you need for your business.
  • We are active members of HTG IT support peer group. This enables us to benchmark our services, stay ahead of the curve and identify ways to continuously improve our support.
  • The growth of your business is important to us, so we make sure you have the IT support services you need to get your business where you want it to go.
  • We offer 24/7 support, so there is always someone here to help whenever you need them.
  • We have been operating since 2003 and have a portfolio of clients who recognise the difference we have made to their businesses.

What does a managed IT support provider do?

A good managed IT support provider should become an extension of your team and work with you to create IT infrastructure and systems that allow your business to run smoothly and continue to grow. They will bridge any gaps you may have in your own IT knowledge and ensure that your technology is compliant, efficient, and reliable. As experts in IT, they can also support you with making use of new technologies, ensuring your business remains up-to-date. You can read more about how managed IT support can help your business in our blogs!

How do you pick the right IT support provider?

Our blogs take you through the things you need to consider when looking for an IT support provider. Ultimately you want a provider who will work with you to find the right solutions and who cares about your business.

How important is GDPR compliance when choosing IT support?

The protection of customer information has always been important but the introduction of GDPR in 2018 has thrown a spotlight on it. When looking for IT support, it is important to check that the supplier you will be working with is GDPR compliant before you start to hand over your systems. Not taking the time can check can leave you vulnerable to fines if you were to suffer a data breach. Look for a detailed privacy notice and ask for more information if needed. You can find our privacy policies linked at the bottom of this page.

What is an SLA for IT Support?

Most IT support providers will work to a Service Level Agreement (SLA) contract when providing IT services. Some providers might have standard SLAs, whilst other may work with each client to agree an SLA that works for both parties. It is important to set realistic SLAs; companies whose response times seem too good to be true may cut corners to meet their deadline for response. Technology can be tricky, so an SLA that recognises some solutions take time is more likely to get results that will last.

Is IT support offered out of hours?

Technology can go wrong at any time of day, and we are increasingly moving away from a typical 9-5 workday. That’s why we always have someone on hand to help 24/7.

Do we work with any third parties to deliver our IT support?

We work with a national group called HTG. We are based in Edinburgh and Aberdeen and deliver IT support services to both cities and central Scotland. Working with HTG allows us to work with partners elsewhere in the country to deliver our services across the UK.

Our Guarantee

We are so confident of our ability to deliver, we guarantee that your business will run better, or we will give you your money back. For us, a business IT system that is running well is evidenced through fewer service tickets and reduced downtime.

It is so important that you have full confidence in whoever delivers your IT Support, but if you are still not sure then our guarantees will give you peace of mind:

  • 90 day walk away option during the on‐boarding period.
  • 90 day refund of all IT care charges during the on‐boarding period.
  • We’ll pay for the first month of your IT support with an alternative provider of your choice.

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We initially looked at replacing our existing VOIP phone system as the clarity of the calls were prohibiting our high standards of customer service and the costs were becoming increasingly prohibitive for us as a small business to utilise all the functions that we found that we were needing. We contacted Jera with our service requirements and they swiftly came back with the CallSwitch option. The brilliant thing about...

Alan Smith

The Jera team have been nothing short of excellent and their patience with me has been saint-like. Thanks for all your help.

Newtown Renovations

We have recently started working with Jera. Customer service is excellent and if there are any issues they are in constant contact with updates and solutions. I would highly recommend Jera.

MV Commercial

We’ve been using Jeras IT solutions for a number of years and have always found their service second to none. Taking ownership of our IT problems and seeing them through to the end. A start to end quality service.

Lorraine Hunter

The new system and handsets are great, and on the Wifi front Jera IT have installed an open network for customer use, and a second secure network for pop-up retailers. The project has been very successful with both aspects now up and running well. Jera IT were always on hand to sort things out and offer us options on how we could adapt things to suit the way our business works. We would definitely recommend the...

Niall Iain

We’ve grown up with Jera IT, and I’ve got a very good relationship with them. They understand me and immediately deal with things that need to be dealt with. I don’t know how demanding I am as a customer, but we’ve got a great working relationship, and that’s invaluable. I regularly recommend them to others.

Lisa Kwiecinska

Jera IT oversee all IT infrastructure and are extremely proactive in suggesting innovations to keep us ahead of the game. I get lots of calls from IT companies offering their services, but Jera IT has become part of RZ Group, and we’d never switch to another provider. They’re evolving too, with new people adding their expertise to the team, and we know we can trust Jera IT to get the job done.

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