IT Strategy

Bespoke IT Strategy that scales with your Business

IT is fundamental to how all businesses operate and grow. Your IT strategy should underpin every decision you make, from the software you choose to the devices your team uses.  

An IT strategy from Jera will be built around your businesses needs and map out your future growth. As your business grows, so will your infrastructure. 

Develop an IT Strategy That
Works for Your Business

Adaptive IT strategy for innovative businesses

Tech evolves rapidly, with new functionality such as AI and machine learning introducing new ways to leverage efficiencies that can revolutionise the way you work. A tailored strategy maps out your immediate demands, and options for future progression, as your objectives and trading plans change and adapt.

Harnessing the power of IT with a comprehensive strategy

Immersive Planning and Implementation

An excellent IT strategy considers every touch point and integration, ensuring your teams and processes are fully versed in the advantages available and how to adapt to incorporate new tools and capabilities.

IT and Tech Tailored to Your Goals

Building an IT strategy with Jera ensures that every solution we suggest and every change you make is customised to your specific business and lifecycle stage, with options to scale and adjust to match your pace of growth.

Seizing the Competitive Edge

IT strategies begin with the here and now and extend into the future, encapsulating your plans, expectations and trajectories to ensure your solutions and systems are poised to move as quickly as you do.

The value of an IT strategy for fast-growing companies

IT and tech never stand still; to keep up with the pace of change, a strategy is a key asset which shows not only which IT assets can help you achieve your goals, but how. In modern business, IT is no longer a support function but is the foundation on which companies trade, so a clear, tactical approach is essential to remain at the forefront of innovation.

Tailored strategies are aligned with your business objectives and set out tangible ways to extract greater value from IT and up-skill your workforce to reach your targets faster.

Creating a bespoke IT strategy for your organisation

Book a Convenient Time to Call

We’ll work around your schedule to explain how IT strategies work, the consultation process, and the benefits available.

Design Your Future-Proof Strategy

Jera works closely with every client to understand your challenges and opportunities and create a strategy unique to your business requirements.

Build a Business Backed by IT

As your company progresses, our scalable strategies team can provide responsive updates or timeline changes to support steady, sustainable progression.

FAQs

Why do you need an IT strategy?

As technology becomes vital to more and more areas of your business, managing all the different elements can become like a constant juggling act unless you have a clear strategy in place. An IT strategy looks at your technology holistically to make sure it is all working optimally for your business; from ensuring your hardware is up-to-date and performing as it needs to, to having the right software in place and making sure your systems are running effectively.

As a large organisation, failure to have a clear strategy can lead to discrepancies as different departments look to make their own changes and adjustments. Having a clear roadmap for your technology means everyone knows what’s expected, when things will be upgraded and if everything is working as it should. But even small organisations benefit from having an IT strategy in place. This proactive approach means you can plan and see how technology can support and enhance your business as it grows.

Why do you need an IT strategy?

As technology becomes vital to more and more areas of your business, managing all the different elements can become like a constant juggling act unless you have a clear strategy in place. An IT strategy looks at your technology holistically to make sure it is all working optimally for your business; from ensuring your hardware is up-to-date and performing as it needs to, to having the right software in place and making sure your systems are running effectively.

As a large organisation, failure to have a clear strategy can lead to discrepancies as different departments look to make their own changes and adjustments. Having a clear roadmap for your technology means everyone knows what’s expected, when things will be upgraded and if everything is working as it should. But even small organisations benefit from having an IT strategy in place. This proactive approach means you can plan and see how technology can support and enhance your business as it grows.

How can we help you with your IT strategy?

You can get off-the-shelf IT strategies but to get the most out of your IT we always think a strategy that is bespoke to your organisation works best. We will work with you to understand your organisation, your structure, existing systems, and future plans to construct a strategy with bespoke support and infrastructure packages. We will consider where you are as a business now and design a roadmap to help you get to where you want to go.

A bespoke strategy with Jera will cover the following:

  • Your organisational requirements for IT infrastructure
  • Scalable IT solutions that can grow with your business
  • Procedures that comply with existing company guidelines and policies
  • Staff feedback which we will analyse and incorporate into the solutions we deliver

Why should you choose us for your IT strategy?

Our years of expertise and up-to-date knowledge make us one of the leading providers of IT services in Glasgow and Edinburgh. We recognise how important it is to work with a company you can trust to understand your business and find the right solutions for you. We know how frustrating it can be for you and your staff to use technology and systems that aren’t working for them. By working closely with your business, we will design a long-term strategy that ensures you and your staff have technology you can rely on, so your staff can get on with their jobs, without worrying about IT.

As IT evolves in response to business needs, this can cause unforeseen issues. That’s why we construct strategies that find the best way to update your systems and position them to scale up to support your business, whatever comes your way. IT strategies are often intertwined with other business strategies and procedures, so we will work with you to ensure that complement your current guidelines and policies.

What does our IT strategy cover?

The quick answer is whatever you need it to. We want to build a strategy that works for you. So, we will take a step back to look at your business to see how IT is working well for you and identify areas where it could be working better. It may be that there are areas of the business that could be improved with a new system or an old system that needs updating. The strategy will then give you a roadmap to ensure your technology enhances your business.

Beyond that we want your IT to work in the long-term, not just for the next year or two. So, our strategies will include solutions that can grow with your business over time. This would also include strategies for managing the upkeep and replacement of hardware. Management of your IT should not sit in isolation from the rest of your processes, and we can help you integrate this into your business plan by working with your existing CIO and/or CTO, or by covering the gaps for you if you don’t have these roles in your organisation currently.

What if our IT strategy highlights other areas that need improvement?

It is inevitable that an IT strategy might highlight other areas of your IT that might need improvement or development. It might be that you can handle this in-house, in which case we can work with your team so they are happy to implement the strategy. If you don’t have the time or resources to manage this in-house, then our managed IT support and IT security services will have you covered.

Managed IT Support:

We offer a wide range of services to help you manage your IT. Whether you need a full support package or if you just need some additional support for your in-house team, our bespoke packages can provide just what you need. We can offer:

  • Helpdesk solutions
  • IT vendor management
  • IT auditing and reporting
  • Real-time monitoring and maintenance
  • Backup and disaster recovery

IT Security:

Ensuring your IT and systems are safe and secure is more important than ever. Failing to maintain your IT security can result in hefty fines, as well as losses in time and reputation. We offer bespoke packages to give you exactly the security you need. Our packages cover:

  • Network security solutions including cyber security strategy, data security and penetration testing
  • Firewall and content filtering solutions
  • Spam protection and cloud security
  • IT security and cyber security awareness training
  • Free IT phishing security test

How do you measure the success of an IT strategy?

When we work with you, we want you to be able to see that there is tangible improvement for your business. Intelligent Glue is our unique Operation Maturity Model (OMM) which tracks the performance of your organisation’s technology over time. This gives us the insight to see how IT decisions are made and how they impact your organisation overall.

Intelligent Glue monitors five metrics to show how your systems are performing:• System uptime

  • Day-to-day characteristics
  • Commercial impact
  • Cultural impact
  • Senior management feelings and the impact on the owners

Using this data allows us to track, monitor and report on the impact of the IT strategy so that it can be measured against your business goals.

What makes us a leading provider of IT services in Glasgow and Edinburgh?

  • Our knowledge and years of expertise means we are ideally placed to look at your technology and systems objectively. We can then use this information to devise a strategy that builds on what is currently working for you and improve on areas that aren’t.
  • We don’t want you to pay for anything you won’t use, so all our services are designed to be flexible to ensure you only pay for what you need.
  • We are active members of HTG IT support peer group. This enables us to benchmark our services, stay ahead of the curve and identify ways to continuously improve our support.
  • We develop strategies and services that support your business as it grows.
  • We offer 24/7 support, so there is always someone here to help whenever you need them.
  • We have been operating since 2003 and have a portfolio of clients who recognise the difference we have made to their businesses.

What are the benefits of outsourcing your IT strategy?

Even if you have a strong IT team in-house, it can still be beneficial to get an external perspective for your IT strategy. When looking critically at your current IT, it is important to be objective, which is not always possible when you are looking at teams and systems that you deal with daily. Outsourcing your IT ensures that your strategy will remain objective. Working with an external provider who specialises in IT strategy, also means that they will have the most up-to-date knowledge. They will be able to advise not only on where your IT is now, but where it should be and how best to get you there.

How much does an IT strategy cost?

As we offer a bespoke service for our IT strategy, the price will vary according to the size of the organisation and the scope of the project. We remain committed to providing an excellent service at prices that are affordable to SMEs and try to accommodate all budgets.

How important is GDPR compliance when choosing who to work with on your IT strategy?

Working with a partner on your IT strategy means opening your IT and systems to a third party, so you need to be sure that they are compliant with the GDPR. Not checking this can leave you vulnerable to data breaches and fines. We are committed to ensuring our own systems and technology are compliant and can advise customers on their own compliance regarding their IT. You can find our Privacy Notice linked at the bottom of this page.

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01
Blairmore Farm

We initially looked at replacing our existing VOIP phone system as the clarity of the calls were prohibiting our high standards of customer service and the costs were becoming increasingly prohibitive for us as a small business to utilise all the functions that we found that we were needing. We contacted Jera with our service requirements and they swiftly came back with the CallSwitch option. The brilliant thing about...

02
Alan Smith

The Jera team have been nothing short of excellent and their patience with me has been saint-like. Thanks for all your help.

03
Newtown Renovations

We have recently started working with Jera. Customer service is excellent and if there are any issues they are in constant contact with updates and solutions. I would highly recommend Jera.

04
MV Commercial

We’ve been using Jeras IT solutions for a number of years and have always found their service second to none. Taking ownership of our IT problems and seeing them through to the end. A start to end quality service.

05
Lorraine Hunter

The new system and handsets are great, and on the Wifi front Jera IT have installed an open network for customer use, and a second secure network for pop-up retailers. The project has been very successful with both aspects now up and running well. Jera IT were always on hand to sort things out and offer us options on how we could adapt things to suit the way our business works. We would definitely recommend the...

06
Niall Iain

We’ve grown up with Jera IT, and I’ve got a very good relationship with them. They understand me and immediately deal with things that need to be dealt with. I don’t know how demanding I am as a customer, but we’ve got a great working relationship, and that’s invaluable. I regularly recommend them to others.

07
Lisa Kwiecinska

Jera IT oversee all IT infrastructure and are extremely proactive in suggesting innovations to keep us ahead of the game. I get lots of calls from IT companies offering their services, but Jera IT has become part of RZ Group, and we’d never switch to another provider. They’re evolving too, with new people adding their expertise to the team, and we know we can trust Jera IT to get the job done.

 
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