Personalise Your IT Support in Edinburgh
Expert IT Support in Edinburgh
No matter the problems you have with IT Support in Edinburgh, our expert IT engineers are trained to face any problem. Our flexible IT Support packages are there to support your business on-site or remote!
Learn More about IT Support in
Edinburgh
Get the IT Support You Deserve
We’ll Support your Business Your Way
Our Edinburgh based IT support team are there to support your business however you need it. Our IT Support packages can be flexible depending on the needs of your business. Whether you have an office in Edinburgh, or your employees work remotely in the Edinburgh area: we are flexible to all of your business’s needs.
Feel confident in your IT when you realize that our friendly and professional engineers genuinely care about your business. They want you to feel happy about the IT Support you recieve.
IT Support in Edinburgh with Jera
Caring for your business like their own, Jera and their technology will provide your Edinburgh business peace of mind. Unlike other tech companies who are only concerned about the running of your IT, the team at Jera genuinely care about the success of your business, guaranteeing a way to improve your business through technology. We deliver a bespoke service designed to suit your needs and ambitions, here’s how:
- We provide professional advice and strategies for the long term. Working on ways you can improve IT systems, automate processes, and protect your business.
- Our IT solutions are extremely flexible: we can adapt all solutions to fit the requirements you’re looking for (e.g. telecoms systems, security services)
- You’ll get 24/7 monitoring on your systems which proactively check for issues and report them so we can respond to them before they become a security concern.
Visit our IT support pricing page where you’ll find a detailed overview of the wide range of IT support services we offer to Edinburgh businesses. Each package can be personally adapted to suit the needs of your business.
Jera have been an managed IT service provider for Edinburgh businesses since 2003. Check out our clients’ testimonials to see for yourself how businesses can improve with Jera!
3 step Plan to Trust Your Edinburgh IT Support
Contact the Jera
team
Get in touch today so we can find out more about your business (e.g. No. of staff, No. of computers, and standard of tech).
Customise your support plan
Our IT experts can advise you on the right IT Support for your business.
Enjoy reliable IT
support
Focus on working towards your business’s goals and enjoy no longer worrying about your IT!
Our Other IT Solutions in Edinburgh
IT strategy
Our IT experts will create a strategy for you to move your IT to the next level. Implementing an IT strategy allows you to align your technology with your business goals – making it easier to bring your business to the next level.
IT security
Businesses in Edinburgh and the surrounding areas are being increasingly targetted by cybercriminals, but most do not have the proper measures to protect themselves. Take your business into your own hands and speak to us about what you can do to best protect your business and reputation.
Communication with VoIP
In a digital world, it’s difficult to stay connected. Get your teams to work together effectively by using our wide range of cloud solutions, including; internet support, flexible telecoms, and remote working technology.
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What Our Customers Say About Us
Blairmore Farm
We initially looked at replacing our existing VOIP phone system as the clarity of the calls were prohibiting our high standards of customer service and the costs were becoming increasingly prohibitive for us as a small business to utilise all the functions that we found that we were needing. We contacted Jera with our service requirements and they swiftly came back with the CallSwitch option. The brilliant thing about...
Alan Smith
The Jera team have been nothing short of excellent and their patience with me has been saint-like. Thanks for all your help.
Newtown Renovations
We have recently started working with Jera. Customer service is excellent and if there are any issues they are in constant contact with updates and solutions. I would highly recommend Jera.
MV Commercial
We’ve been using Jeras IT solutions for a number of years and have always found their service second to none. Taking ownership of our IT problems and seeing them through to the end. A start to end quality service.
Lorraine Hunter
The new system and handsets are great, and on the Wifi front Jera IT have installed an open network for customer use, and a second secure network for pop-up retailers. The project has been very successful with both aspects now up and running well. Jera IT were always on hand to sort things out and offer us options on how we could adapt things to suit the way our business works. We would definitely recommend the...
Niall Iain
We’ve grown up with Jera IT, and I’ve got a very good relationship with them. They understand me and immediately deal with things that need to be dealt with. I don’t know how demanding I am as a customer, but we’ve got a great working relationship, and that’s invaluable. I regularly recommend them to others.
Lisa Kwiecinska
Jera IT oversee all IT infrastructure and are extremely proactive in suggesting innovations to keep us ahead of the game. I get lots of calls from IT companies offering their services, but Jera IT has become part of RZ Group, and we’d never switch to another provider. They’re evolving too, with new people adding their expertise to the team, and we know we can trust Jera IT to get the job done.
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FAQs
Why do you need Outsourced IT Support in Edinburgh?
In an increasingly digital world, almost every company uses technology – but that technology can sometimes go wrong. For many companies, managing IT infrastructure is a full-time job in itself, but doing that and all your other IT responsibilities is difficult to stay on top of. That’s where Outsourced IT Support comes in.
Outsourcing your IT Support can ensure that your business has technology you can rely on, and that when soomething goes wrong, you have the right person to fix it. Meaning, you can get on with your other responsibilities without worry.
Many companies also don’t have the time or expertise to ensure their IT remains compliant, up-to-date, and effective. But, even if you do have the expertise in-house, you may not have the resources to dedicate enough time to it.
Trying to do everything yourself is often where IT runs into trouble!
Wouldn’t it be nice to just focus on growing and managing your business instead? That’s how Outsourced IT Support can improve your business.
What makes us a leading provider of IT Support Services in Edinburgh?
- Our knowledge and years of expertise means we can ensure your technology and systems are innovative, up-to-date and, crucially, fit for purpose. We provide the service that your business needs.
- We offer your business the flexibility it needs to properly support your IT infrastructure.
- We are active members of HTG IT support peer group. This enables us to benchmark our services, stay ahead of the curve and identify ways to continuously improve our support.
- The growth of your business is important to us, so we make sure to align our IT services to your business goals.
- We offer 24/7 support, so there is always someone on hand to help your business.
- We have been operating since 2003 and have a portfolio of clients who recognise the difference we have made to their businesses. Check out their testimonials now.
How can you better manage your IT with Jera?
We aim to make your IT support as seamless and as efficient as possible with technology. Your business will be able to meet it’s goals with the following bespoke services:
- Helpdesk solutions
- IT vendor management
- IT auditing and reporting
- Real-time monitoring and maintenance
- Backup and disaster recovery
Why you should choose us over other IT Support providers in Edinburgh?
Unlike other providers in Edinburgh and the surrounding areas, we focus on your business first. By understanding your structure and business needs, we build your IT support system around you. This means your staff can trust that the technology they use every day will provide them with what they need to concentrate on their job.
We recognise that outsourcing your IT is an investment and we want to help you to maximise the benefits of this.
We are proud that our customers recognise us as a top-rated IT Support provider in Edinburgh, and continue to recommend us to others they know. We believe in developing strong working relationships with our customers through transparent communication and a true understanding of your business. Our years of expertise and up-to-date knowledge means that we can ensure your business is getting the service it needs, without you worrying about your technology. We’ll do the worrying for you.
What IT Support Services do we offer businesses in Edinburgh?
Our managed IT Support service allows you to pick and choose what you need to ensure that your IT becomes one less thing to worry about.
Our services cover:
- Helpdesk Solutions
- Our helpdesk solution provides IT assistance for those day-to-day IT queries. It may be helping to install a new piece of software or support staff having trouble connecting to the network. We can help to resolve all IT issues quickly and efficiently.
- IT Vendor management
- We will ensure that you are working with the right vendors/suppliers for your business under GDPR. Not doing due diligence could result in a data breach that you may be liable for. Our systems can help you select vendors, negotiate contracts, control costs, reduce vendor-related risks and ensure service delivery to keep your business in line with GDPR.
- IT auditing and reporting
- Our IT auditing and reporting service is used to measure the effectiveness of your IT security. Reports like this are vital to highlight any potential areas of weakness that could leave your systems vulnerable. An attack resulting in loss of service, or a data breach could cost your business in time, money, and reputation. A proactive approach to security will give you essential insight and your customers peace of mind that your business (and their data) are protected from potential attacks.
- Real-time IT monitoring and maintenance
- Monitoring your IT in real-time is essential to respond quickly to any problems. It also enables you to pre-empt any potential issues, saving you time and resources in the long run. Our service will monitor the efficiency of your systems and keep track of how much is spent on things like server upgrades and repairs.
- Back-up and disaster recovery
- Even the best technology can run into problems, and if it does, you want to know that your provider will have you back up and running ASAP. Purchasing back-up and disaster recovery can be the difference between your systems being down for a few hours or a few days – potentially saving you from a huge loss of time, resources, and business.
Why should you choose Jera as your managed IT Service Provider in Edinburgh?
- We Care – we care about your organisation and providing the right services so you can deliver the vision for your business.
- We’re Transparent – we believe in transparent communication and involving you in every step.
- We Understand – we work closely with you to understand your business and translate these needs into action plans to support your business’s growth.
Our Guarantee!
We are so confident of our ability to deliver, we guarantee that your business will run better, or we will give you your money back. For us, a business IT system that is running well is evidenced through fewer service tickets and reduced downtime.
It is so important that you have full confidence in whoever delivers your IT Support, that if you are not satisfied, our below guarantees will give you peace of mind:
- 90 day walk away option during the on‐boarding period.
- 90 day refund of all IT care charges during the on‐boarding period.
- We’ll pay for the first month of your IT support with an alternative provider of your choice.