IT Support in Edinburgh

• Our knowledge and years of expertise means we can ensure your technology and systems are innovative, up-to-date and, crucially, fit for purpose. We provide the service that your business needs.
• We offer your business the flexibility it needs to properly support your IT infrastructure.
• We are active members of HTG IT support peer group. This enables us to benchmark our services, stay ahead of the curve and identify ways to continuously improve our support.
• The growth of your business is important to us, so we make sure to align our IT services to your business goals.
• We offer 24/7 support, so there is always someone on hand to help your business.
• We have been operating since 2003 and have a portfolio of clients who recognise the difference we have made to their businesses. Check out their testimonials now.

• Helpdesk solutions
• IT vendor management
• IT auditing and reporting
• Real-time monitoring and maintenance
• Backup and disaster recovery

We recognise that outsourcing your IT is an investment and we want to help you to maximise the benefits of this.

We are proud that our customers recognise us as a top-rated IT Support provider in Edinburgh, and continue to recommend us to others they know. We believe in developing strong working relationships with our customers through transparent communication and a true understanding of your business. Our years of expertise and up-to-date knowledge means that we can ensure your business is getting the service it needs, without you worrying about your technology. We’ll do the worrying for you.

Our managed IT Support service allows you to pick and choose what you need to ensure that your IT becomes one less thing to worry about.

Our services cover:

• Helpdesk Solutions
  • Our helpdesk solution provides IT assistance for those day-to-day IT queries. It may be helping to install a new piece of software or support staff having trouble connecting to the network. We can help to resolve all IT issues quickly and efficiently.
• IT Vendor management
  • We will ensure that you are working with the right vendors/suppliers for your business under GDPR. Not doing due diligence could result in a data breach that you may be liable for. Our systems can help you select vendors, negotiate contracts, control costs, reduce vendor-related risks and ensure service delivery to keep your business in line with GDPR.
• IT auditing and reporting
  • Our IT auditing and reporting service is used to measure the effectiveness of your IT security. Reports like this are vital to highlight any potential areas of weakness that could leave your systems vulnerable. An attack resulting in loss of service, or a data breach could cost your business in time, money, and reputation. A proactive approach to security will give you essential insight and your customers peace of mind that your business (and their data) are protected from potential attacks.
• Real-time IT monitoring and maintenance
  • Monitoring your IT in real-time is essential to respond quickly to any problems. It also enables you to pre-empt any potential issues, saving you time and resources in the long run. Our service will monitor the efficiency of your systems and keep track of how much is spent on things like server upgrades and repairs.
• Back-up and disaster recovery
  • Even the best technology can run into problems, and if it does, you want to know that your provider will have you back up and running ASAP. Purchasing back-up and disaster recovery can be the difference between your systems being down for a few hours or a few days – potentially saving you from a huge loss of time, resources, and business.

• We Care – we care about your organisation and providing the right services so you can deliver the vision for your business.
• We’re Transparent – we believe in transparent communication and involving you in every step.
• We Understand – we work closely with you to understand your business and translate these needs into action plans to support your business’s growth.

It is so important that you have full confidence in whoever delivers your IT Support, that if you are not satisfied, our below guarantees will give you peace of mind:

• 90 day walk away option during the on‐boarding period.
• 90 day refund of all IT care charges during the on‐boarding period.
• We’ll pay for the first month of your IT support with an alternative provider of your choice.