Telecoms Pricing
High-powered, cost-effective business telecoms
Many businesses are aware that VoIP and digital telecoms are highly efficient and deliver cost savings against traditional wired handsets. Still, there are varied packages and solutions with different pricing dependent on the most suitable plan for your organisation.
Jera’s Phoenix Call platform is market-leading, with comprehensive integrations, supported hardware and Unified Communications…
Selecting a VoIP pricing package
The starting point in assessing the most appropriate telecoms package is to analyse your current phone lines, users, hours of usage or capacity during peak hours of business, including:
The number of colleagues or users requiring a headset or telecoms access simultaneously – particularly important for higher-volume call centres and customer support functions.
The average number of minutes of call time required per month, including mobile and UK calls.
Microsoft Teams and CRM integration requirements to streamline workflows and allow teams to collaborate and manage projects with in-built telecoms.
If you are unsure which VoIP packages are the right match for your call usage or telecoms priorities, please schedule a call with Jera, and we will be happy to provide further guidance.
Choose the plan that’s right for you
Included Support Time | 1 hour | Unlimited | Unlimited |
Mobile Client |  | | |
Mac and Windows Client | | | |
Desk Phones | | | |
Included UK Calls | 500 minutes | 2000 minutes | 2000 minutes |
Included Mobile Calls | 500 minutes | 2000 minutes | 2000 minutes |
Voicemail and Personal Greetings | | | |
Voicemail to Email Transcription | | | |
Call Forwarding | | | |
Direct Dials | | | |
Hunt Groups and Auto Attendant | | | |
International and Geographic Numbers | | | |
Call Recording | | | |
Secure Administration Portal | | | |
Telecoms Support | | | |
Screen Sharing | | | |
Directory Services & Click-to-dial | | | |
Call Queuing & Parking | | | |
Instant Messaging & Presence | | | |
CRM integration | | | |
Voice & Video Conferencing | | | |
Microsoft Teams Integration | | | |
Compliant Call Recording | Add-on | Add-on | |
Intelligent Call Queues | | ||
Call Agents | | ||
Supervisory Management | | ||
Call Monitoring & Intervention | | ||
Wallboards | |
DOWNLOAD COMPARISON PDF
Advanced telephony for compliance and coordination
Call recording and customer call queues are enhanced features that can boost the customer experience, ensure regulatory compliance, and allow managers to monitor calls, access logs, or intervene or join a live call to help resolve challenges or address queries.
Compliant call recording is included in both our Phoenix Call Business and Phoenix Call Centre packages and is a mandatory or organisational quality control requirement in varied sectors, particularly in financial and insurance services where call recording may be obligatory.
Other features and functionality, such as smart queue management, ensure that even during the highest demand periods, customers are assured of professional service and receive regular updates about the anticipated waiting time.
Leveraging VoIP Telecoms for Teamwork and Collaborations
Jera’s enterprise-level telecoms solutions are ideal for larger or remote teams, with the capacity to integrate with CRMs and Microsoft Teams, alongside video conferencing and screen sharing features, whereby teams from any location can communicate live, participate in discussions, or contribute to team meetings.
Our high-performance VoIP solutions begin from just £10 per user per month, and you can find an itemised breakdown of the support and services included in our pricing packages tables.
FAQs
Which package is best for me?
Each organisation is different, so our team takes great pride in helping you set out the right strategy for your business. Contact our sales representatives to learn more about what our telecoms could do for your business.
Can I transfer my numbers?
Of course, if you have DDI numbers that you wish to keep, but want to reduce the number of landlines you have, we can transfer your existing numbers to VoIP. They are then with you for life and can be used from any office and any location. For example, you can have London numbers piped to your office in Edinburgh, and there is no charge!
How else can I save on telecoms costs?
Not only do you save on call charges, but line rental is free and DDI numbers are significantly cheaper too! This means you can reduce the number of landlines in your business, as well as getting additional services and features.
How do I know I am making a VoIP call or a landline call?
Normally you shouldn’t be able to tell the difference, the system can be configured to automatically route certain calls (such as international calls) over VoIP, but others over landlines. You can however, manually select your outgoing route, if you wish, when you dial the number.
If I call on VoIP does the other person need to be on VoIP also?
No, if you are calling another VoIP user, then the call is completely free. However, you can call any landline or mobile, anywhere in the world. These calls are typically around 1p per minute.
Will I save money on my phone bills?
Yes, by routing calls via VoIP, your telephone bills can be reduced dramatically. This is especially true for long-distance and international calls.
Are there any connection fees?
No
Is this an approved service?
Absolutely. Ofcom regulates the telecoms sector, which was fully deregulated in 2006.
Read about it at http://www.ofcom.org.uk/telecoms/
How is pricing calculated?
Pricing is custom. We cannot set a clear price for this service like many of our other services this is because Telecoms has many distinct aspects that need to be considered like how many handsets you will need and what type of handset you will need.
Can I change my package when I want?
We know that circumstances change so, if you feel that you need to change your Telecoms packages there is no need to worry. Our Telecoms packages are highly flexible so that we can provide the perfect roadmap for your business. If you want to change some aspects of your Telecoms package you can easily get in touch with a member of our team.
What is involved in the set up process?
We have all been stressed when setting up a bit of complicated new tech. Don’t stress our professional Telecoms engineers will take care of everything and help you understand the process so that you can focus on the important work in your business.
Are there any hidden costs?
We believe in transparency so there are no annoying hidden fees. We will build your Telecoms package around you and your business. Both parties being part of the process helps us understand your business needs and gives you control over your Telecoms so that you have trust in it because at the end of the day it is you will be the one using it.
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What is the best VoIP Phone System?
What is the best VoIP Phone System? Before we jump into our favourite VoIP systems on the market right now, let’s look at what a VoIP system is. What is a VoIP System? VoIP, or Voice over Internet Protocol, is the advanced voice capability most VoIP...
What is an IT Strategy and How Can You Assemble The Best?
What is an IT Strategy and How Can You Assemble The Best? Many people make the mistake of thinking that IT strategy and IT support are the same thing. What they don’t realise is it’s so much more than just technology maintenance. An IT strategy helps you...
Why your Business Demands a Security Audit
Why your Business Demands a Security Audit Preparing for the Future In our modern-day and age, cyberattacks can seem like a thing of the past. After all, we know so much more about the internet and security than we did ten years ago, right? It’s actually more...
Your Guide to Microsoft Teams Guest Access: Easy Tips
Your Guide to Microsoft Teams Guest Access: Easy Tips No man is an island, and no organisation is, either. We all collaborate with people outside our company from time to time, whether that be with freelancers, consultants, vendors or something like an IT...
Cyber Security – The Perfect Storm?
Cyber Security – The Perfect Storm? Most of us would be inclined to think of cyber criminals as a lot of lawless occupants of the deep, a gang of individuals that trade exploit kits and stolen data and operate in a chaotic and disorderly manner. But the...
How to Establish an Effective Human Firewall of Employees
How to Establish an Effective Human Firewall of Employees Did you know, research across the British business sector revealed that 70% of IT security breaches are caused by human error. To combat this IT security risk and safe guard your business, you need to...
Disaster Recovery: 5 Things That Can Cripple Your Business
Disaster Recovery: 5 Things That Can Cripple Your Business Backup and disaster recovery planning are, unfortunately, one of those things that too many companies pay lip service to. It is time-consuming, it needs to be regularly reviewed and updated, it should...
IT help desk: Troubleshooting to Secure A Simple Life
IT help desk: Troubleshooting to Secure A Simple Life From printer troubleshooting to accessing shared drives: How an IT help desk improves business continuity. Troubleshooting an offline printer “We had one user calling us because their printer was showing...
Consent & GDPR – What Interesting Things Are you Agreeing to?
Consent & GDPR – What Interesting Things Are you Agreeing to? If you lead any kind of online life you will have probably been inundated with emails imploring you to confirm and continue your various subscriptions. The General Data Protection Regulation...
Taking GDPR Compliance Seriously – Be Careful!
Taking GDPR Compliance Seriously – Be Careful! ‘Serious’ is one of those words in the English language that has multiple meanings depending on context. When we suggest that you should take the GDPR (General Data Protection Regulations) seriously we do not...
Cybersecurity and Data Breach Notification: Unlock Safety
Cybersecurity and Data Breach Notification: Unlock Safety Contained within the General Data Protection Regulation (GDPR) is an obligation to notify the Information Commissioner’s Office (ICO) of a data breach which meets certain criteria: The GDPR introduces...
Operational Impact of the GDPR Legislation Now
Operational Impact of the GDPR Legislation Now The General Data Protection Regulation (GDPR) becomes effective on the 25th of May 2018. It represents a major shift in the way data is treated; it is significant that in the midst of their current troubles...
How To Respond To A Subject Access Request (SAR)
How To Respond To A Subject Access Request (SAR) If there is one thing that we in the I.T. industry love, it’s TLAs (Three Letter Acronyms), so let us throw one at you – SAR. Search And Rescue? Sarah’s Aunt Rachel? Sausages Are Righteous? None of those we...
GDPR: Your Data Integrity and Confidentiality Needs Protected
GDPR: Your Data Integrity and Confidentiality Needs Protected Here’s a thought; if you would like to have a little fun with the GDPR when you’re next asked in a store for your email address “for your receipt” enquire in turn whether they are now GDPR...
The Surprising Steps You Need To Be GDPR Savvy
The Surprising Steps You Need To Be GDPR Savvy The GDPR (General Data Protection Regulations) isn’t to be confused with the DPRK or even the DDR, although businesses could be forgiven for thinking otherwise. Press coverage has emphasised the greatly increased...
Blairmore Farm
We initially looked at replacing our existing VOIP phone system as the clarity of the calls were prohibiting our high standards of customer service and the costs were becoming increasingly prohibitive for us as a small business to utilise all the functions that we found that we were needing. We contacted Jera with our service requirements and they swiftly came back with the CallSwitch option. The brilliant thing about...
Alan Smith
The Jera team have been nothing short of excellent and their patience with me has been saint-like. Thanks for all your help.
Newtown Renovations
We have recently started working with Jera. Customer service is excellent and if there are any issues they are in constant contact with updates and solutions. I would highly recommend Jera.
MV Commercial
We’ve been using Jeras IT solutions for a number of years and have always found their service second to none. Taking ownership of our IT problems and seeing them through to the end. A start to end quality service.
Lorraine Hunter
The new system and handsets are great, and on the Wifi front Jera IT have installed an open network for customer use, and a second secure network for pop-up retailers. The project has been very successful with both aspects now up and running well. Jera IT were always on hand to sort things out and offer us options on how we could adapt things to suit the way our business works. We would definitely recommend the...
Niall Iain
We’ve grown up with Jera IT, and I’ve got a very good relationship with them. They understand me and immediately deal with things that need to be dealt with. I don’t know how demanding I am as a customer, but we’ve got a great working relationship, and that’s invaluable. I regularly recommend them to others.
Lisa Kwiecinska
Jera IT oversee all IT infrastructure and are extremely proactive in suggesting innovations to keep us ahead of the game. I get lots of calls from IT companies offering their services, but Jera IT has become part of RZ Group, and we’d never switch to another provider. They’re evolving too, with new people adding their expertise to the team, and we know we can trust Jera IT to get the job done.
