Stress-free outsourced IT management
Jera provides a seamless experience, eliminating downtime, outages, and the inevitable knock-on impacts when your systems or devices aren’t functioning correctly. We handle all aspects of your networks and IT infrastructure to help you focus on all the other important business management areas.
Managed IT support from the business specialists
Tech and IT are all we do, from cybersecurity to systems upgrades, network monitoring to IT strategy development – and we know that every element of the tech you use is vital to running a successful organisation. Jera’s technicians are friendly, responsive and highly skilled, providing you with a bank of expertise at an affordable cost.
Powerful customised IT business solutions
Powerful customised IT business solutions
Choosing the optimal IT systems, hardware
We often speak with businesses that acknowledge the challenges and potential disruption of IT system downtime, data breaches, or cybersecurity attacks yet do not know how to approach the task of upgrading, replacing or supplementing their systems, security and telecoms. Jera’s support packages are straightforward, jargon-free, and easy to understand, helping you select exactly the assistance you require – and nothing you don’t.
Structured IT support for teams of all sizes
Jera works with companies of every size, with options including 24/7 support, periodic engineer visits, proactive system monitoring, and minimum contract terms from just 12 months.
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Why do you need IT support
Many companies won’t have the time or expertise to ensure their IT remains compliant, up-to-date, and effective. Even if you do have the expertise in-house, you may not have the resources or resilience to dedicate to IT support services. Trying to do everything yourself and not trusting professional services when it comes to IT, it’s often where companies run into trouble. Wouldn’t it be nice to just focus on growing and managing your business instead?
How can we help you manage your IT?
We aim to make your IT support as seamless and as efficient as possible, ensuring that your business enjoys the maximum advantage from its investment in technology. To enable you to do this we can provide the following bespoke IT support services:
- Helpdesk solutions
- IT vendor management
- IT auditing and reporting
- Real-time monitoring and maintenance
- Backup and disaster recovery
How are we different to other managed IT support providers?
We are proud that our customers recognise us as innovative and proactive. We believe in developing strong working relationships with our customers through transparent communication and a true understanding of your business. Our years of expertise and up-to-date knowledge mean we can ensure you are getting the IT support services you need to run your business, without worrying about your technology.
What IT support services do we offer?
Our managed IT support services allow you to pick and choose from the options you need, to ensure that your IT becomes one less thing to worry about.
Our services cover:
- Dedicated Helpdesk support team
- Our helpdesk solution provides IT assistance for those day-to-day IT queries. It may be helping to install a new piece of software or support for staff having trouble connecting to the network. We can help to resolve IT issues quickly and efficiently.
- IT Vendor management
- Since the introduction of GDPR, it is more important than ever to ensure that you are working with the right vendors/suppliers for your business. Not doing your due diligence could result in a data breach that you may be liable for. Our system can help you select vendors, negotiate contracts, control costs, reduce vendor-related risks and ensure service delivery.
- IT auditing and reporting
- Our IT auditing and reporting service is used to measure the effectiveness of your IT security. Reports like this are vital to highlight any potential areas of weakness that could leave your systems vulnerable. An attack resulting in loss of service, or a data breach could cost your business in time, money, and reputation. A proactive approach to security will give you essential insight and your customers peace of mind that your business and their data are protected from potential attacks.
- Real-time IT monitoring and maintenance of hardware and cloud services.
- Monitoring your IT in real-time is essential to respond quickly to any problems. It also enables you to pre-empt any potential issues, saving you time and resources in the long run. Our service will monitor the efficiency of your systems and keeps track of how much is spent on things like server upgrades and repairs.
- Back-up and disaster recovery
- Even the best technology can run into problems, and if it does you want the peace of mind to know that your provider will have you back up and running as soon as possible. Purchasing back-up and disaster recovery can be the difference between your systems being down for a few hours or a few days, potentially resulting in huge loss of time, resources, and business.
Why should you choose Jera as your managed IT service provider?
- Care – we care about your organisation and providing the right services so you can deliver the vision for your business.
- Transparency – we believe in transparent communication and involving you in every step.
- Understanding – we work closely with you to understand your business and translate these needs into action plans to support your business growth.
What makes us a leading provider of IT support services in Edinburgh and Aberdeen?
- Our knowledge and years of expertise means we can ensure your technology and systems are innovative, up-to-date and, crucially, fit for purpose. We provide the IT support that your business needs.
- We offer the flexibility to choose the services and level of IT support you need for your business.
- We are active members of HTG IT support peer group. This enables us to benchmark our services, stay ahead of the curve and identify ways to continuously improve our support.
- The growth of your business is important to us, so we make sure you have the IT support services you need to get your business where you want it to go.
- We offer 24/7 support, so there is always someone here to help whenever you need them.
- We have been operating since 2003 and have a portfolio of clients who recognise the difference we have made to their businesses.
What does a managed IT support provider do?
How do you pick the right IT support provider?
How important is GDPR compliance when choosing IT support?
What is an SLA for IT Support?
Is IT support offered out of hours?
Do we work with any third parties to deliver our IT support?
It is so important that you have full confidence in whoever delivers your IT Support, but if you are still not sure then our guarantees will give you peace of mind:
- 90 day walk away option during the on‐boarding period.
- 90 day refund of all IT care charges during the on‐boarding period.
- We’ll pay for the first month of your IT support with an alternative provider of your choice.
Learn more and improve your business
We initially looked at replacing our existing VOIP phone system as the clarity of the calls were prohibiting our high standards of customer service and the costs were becoming increasingly prohibitive for us as a small business to utilise all the functions that we found that we were needing. We contacted Jera with our service requirements and they swiftly came back with the CallSwitch option. The brilliant thing about...
The Jera team have been nothing short of excellent and their patience with me has been saint-like. Thanks for all your help.
We have recently started working with Jera. Customer service is excellent and if there are any issues they are in constant contact with updates and solutions. I would highly recommend Jera.
We’ve been using Jeras IT solutions for a number of years and have always found their service second to none. Taking ownership of our IT problems and seeing them through to the end. A start to end quality service.
The new system and handsets are great, and on the Wifi front Jera IT have installed an open network for customer use, and a second secure network for pop-up retailers. The project has been very successful with both aspects now up and running well. Jera IT were always on hand to sort things out and offer us options on how we could adapt things to suit the way our business works. We would definitely recommend the...
We’ve grown up with Jera IT, and I’ve got a very good relationship with them. They understand me and immediately deal with things that need to be dealt with. I don’t know how demanding I am as a customer, but we’ve got a great working relationship, and that’s invaluable. I regularly recommend them to others.
Jera IT oversee all IT infrastructure and are extremely proactive in suggesting innovations to keep us ahead of the game. I get lots of calls from IT companies offering their services, but Jera IT has become part of RZ Group, and we’d never switch to another provider. They’re evolving too, with new people adding their expertise to the team, and we know we can trust Jera IT to get the job done.