Worry Free Outsourced IT Support Services
Jera IT provide award winning IT support, eliminating downtime, preventing outages, and keeping your business doing what it does best. We can handle all aspects of your IT support, your networks and your IT infrastructure, leaving you secure in the knowledge your IT is working as it should.
Managed IT Support from Business Specialists
At Jera we take business and technology, seriously. From cyber security to systems upgrades, from network monitoring to IT strategy and risk reduction, we know the ins and outs of every piece of tech that you use to keep your business running smoothly.
Our unique customer service model makes us the highest rated IT service provider in Edinburgh (Glasgow and Aberdeen, we’re coming for you too.) We promise to take on all your IT problems in a cost efficient, proactive manner.
How We Can Support Your Business
Device Plan Only
Are your team already IT savvy? If you’re simply looking for an IT support team to make sure your hardware is set up and protected from the bad guys, this is the plan for you.
Co Managed IT Support
Want to remove all IT headaches and never about IT support again?
Let Jera IT take the reins with our fully managed packages, and our team becomes yours
Co Managed
Fully Managed
Already have an IT team but don’t have the bandwidth for security, strategy and managing the big picture? Let us support your IT support and get those big projects out of planning and into action.
Fully Managed
Your Next Steps
Download our IT Support Buyers Guide
The one stop guide to all things IT Support. Read this and we’ll let you in on all the secrets of shopping around for managed IT support services in Scotland.
Schedule a Call with Jera IT
Once you’ve read the guide, let’s set up a call. We’ll review your business needs, where you are now and where you want to go. Together we will find the right IT support solution for your needs, we’ll even buy the coffee!
Experience an IT Support Upgrade
You’re now ready to concentrate on the big picture, whilst we remove all your IT headaches with the best rated IT support in the country.
Contact Us
Why you Should Outsource
your IT Support
Choosing the optimal IT systems, hardware
and support
We often speak with businesses that acknowledge the challenges and potential disruption of IT system downtime, data breaches, or cybersecurity attacks yet do not know how to approach the task of upgrading, replacing or supplementing their systems, security and telecoms. Jera’s support packages are straightforward, jargon-free, and easy to understand, helping you select exactly the assistance you require – and nothing you don’t.
Structured IT support for teams of all sizes
Jera works with companies of every size, with options including 24/7 support, periodic engineer visits, proactive system monitoring, and minimum contract terms from just 12 months.
Begin the journey to IT confidence
FAQS
Why do you need IT support
Many companies won’t have the time or expertise to ensure their IT remains compliant, up-to-date, and effective. Even if you do have the expertise in-house, you may not have the resources or resilience to dedicate to IT support services. Trying to do everything yourself and not trusting professional services when it comes to IT, it’s often where companies run into trouble. Wouldn’t it be nice to just focus on growing and managing your business instead?
How can we help you manage your IT?
We aim to make your IT support as seamless and as efficient as possible, ensuring that your business enjoys the maximum advantage from its investment in technology. To enable you to do this we can provide the following bespoke IT support services:
- Helpdesk solutions
- IT vendor management
- IT auditing and reporting
- Real-time monitoring and maintenance
- Backup and disaster recovery
How are we different to other managed IT support providers?
We are proud that our customers recognise us as innovative and proactive. We believe in developing strong working relationships with our customers through transparent communication and a true understanding of your business. Our years of expertise and up-to-date knowledge mean we can ensure you are getting the IT support services you need to run your business, without worrying about your technology.
What IT support services do we offer?
Our managed IT support services allow you to pick and choose from the options you need, to ensure that your IT becomes one less thing to worry about.
Our services cover:
- Dedicated Helpdesk support team
- Our helpdesk solution provides IT assistance for those day-to-day IT queries. It may be helping to install a new piece of software or support for staff having trouble connecting to the network. We can help to resolve IT issues quickly and efficiently.
- IT Vendor management
- Since the introduction of GDPR, it is more important than ever to ensure that you are working with the right vendors/suppliers for your business. Not doing your due diligence could result in a data breach that you may be liable for. Our system can help you select vendors, negotiate contracts, control costs, reduce vendor-related risks and ensure service delivery.
- IT auditing and reporting
- Our IT auditing and reporting service is used to measure the effectiveness of your IT security. Reports like this are vital to highlight any potential areas of weakness that could leave your systems vulnerable. An attack resulting in loss of service, or a data breach could cost your business in time, money, and reputation. A proactive approach to security will give you essential insight and your customers peace of mind that your business and their data are protected from potential attacks.
- Real-time IT monitoring and maintenance of hardware and cloud services.
- Monitoring your IT in real-time is essential to respond quickly to any problems. It also enables you to pre-empt any potential issues, saving you time and resources in the long run. Our service will monitor the efficiency of your systems and keeps track of how much is spent on things like server upgrades and repairs.
- Back-up and disaster recovery
- Even the best technology can run into problems, and if it does you want the peace of mind to know that your provider will have you back up and running as soon as possible. Purchasing back-up and disaster recovery can be the difference between your systems being down for a few hours or a few days, potentially resulting in huge loss of time, resources, and business.
Why should you choose Jera as your managed IT service provider?
- Care – we care about your organisation and providing the right services so you can deliver the vision for your business.
- Transparency – we believe in transparent communication and involving you in every step.
- Understanding – we work closely with you to understand your business and translate these needs into action plans to support your business growth.
What makes us a leading provider of IT support services in Edinburgh and Aberdeen?
- Our knowledge and years of expertise means we can ensure your technology and systems are innovative, up-to-date and, crucially, fit for purpose. We provide the IT support that your business needs.
- We offer the flexibility to choose the services and level of IT support you need for your business.
- We are active members of HTG IT support peer group. This enables us to benchmark our services, stay ahead of the curve and identify ways to continuously improve our support.
- The growth of your business is important to us, so we make sure you have the IT support services you need to get your business where you want it to go.
- We offer 24/7 support, so there is always someone here to help whenever you need them.
- We have been operating since 2003 and have a portfolio of clients who recognise the difference we have made to their businesses.
What does a managed IT support provider do?
How do you pick the right IT support provider?
How important is GDPR compliance when choosing IT support?
What is an SLA for IT Support?
Is IT support offered out of hours?
Do we work with any third parties to deliver our IT support?
Our Guarantee
It is so important that you have full confidence in whoever delivers your IT Support, but if you are still not sure then our guarantees will give you peace of mind:
- 90 day walk away option during the on‐boarding period.
- 90 day refund of all IT care charges during the on‐boarding period.
- We’ll pay for the first month of your IT support with an alternative provider of your choice.
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