Stress-free outsourced IT management
Jera provides a seamless experience, eliminating downtime, outages, and the inevitable knock-on impacts when your systems or devices aren’t functioning correctly. We handle all aspects of your networks and IT infrastructure to help you focus on all the other important business management areas.
Why you Should Outsource
your IT Support
Managed IT support from the business specialists
Tech and IT are all we do, from cybersecurity to systems upgrades, network monitoring to IT strategy development – and we know that every element of the tech you use is vital to running a successful organisation. Jera’s technicians are friendly, responsive and highly skilled, providing you with a bank of expertise at an affordable cost.
Powerful customised IT business solutions
Powerful customised IT business solutions
IT support services from Jera are comprehensive, giving you the assurance that we are managing every component of your high-performance IT infrastructure.
Enhanced
Productivity
Managed IT means we can identify potential issues before they occur and resolve unexpected downtime quickly and decisively to reduce outages.
Capable
Expertise
Jera has a carefully selected team of IT professionals covering the full scope of business IT, ensuring you get the expertise required, whatever your needs may be.
Choosing the optimal IT systems, hardware
and support
We often speak with businesses that acknowledge the challenges and potential disruption of IT system downtime, data breaches, or cybersecurity attacks yet do not know how to approach the task of upgrading, replacing or supplementing their systems, security and telecoms. Jera’s support packages are straightforward, jargon-free, and easy to understand, helping you select exactly the assistance you require – and nothing you don’t.
Structured IT support for teams of all sizes
IT support is an adaptable service where you select the support plan that is the right fit, depending on your budget, core risks, cybersecurity concerns, number of system users and the type of assistance you require.
Jera works with companies of every size, with options including 24/7 support, periodic engineer visits, proactive system monitoring, and minimum contract terms from just 12 months.
Begin the journey to IT confidence
Schedule a Call
With Jera
Let us know when would be a good time to talk, and we’ll discuss your business to find the best way to offer support.
Customise Your
IT Services
We’ll evaluate your objectives and requirements and implement the right support package aligned with your needs.
Experience an IT Support Upgrade
You can concentrate on the bigger picture while we take care of handling your IT, tech and networks.
FAQS
Why do you need IT support
In an increasingly digital world, almost every company will use technology to a greater or lesser extent. For most companies, managing their IT infrastructure is a full-time job in itself. Ensuring you have technology solutions you can rely on can save a business time and money. Businesses also have a responsibility to their customers to ensure that the technology they invest in is easy-to-use, safe and keeps their data secure.
Many companies won’t have the time or expertise to ensure their IT remains compliant, up-to-date, and effective. Even if you do have the expertise in-house, you may not have the resources or resilience to dedicate to IT support services. Trying to do everything yourself and not trusting professional services when it comes to IT, it’s often where companies run into trouble. Wouldn’t it be nice to just focus on growing and managing your business instead?
How can we help you manage your IT?
We aim to make your IT support as seamless and as efficient as possible, ensuring that your business enjoys the maximum advantage from its investment in technology. To enable you to do this we can provide the following bespoke IT support services:
- Helpdesk solutions
- IT vendor management
- IT auditing and reporting
- Real-time monitoring and maintenance
- Backup and disaster recovery
How are we different to other managed IT support providers?
Unlike other providers in Aberdeen and Edinburgh, we focus on your business first. By understanding your structure and needs, we can build an IT support system around you. This means your staff can trust that the technology solutions they use every day will provide them with what they need to concentrate on their job. We recognise that outsourcing your IT support services is an investment and we want to help you to maximise the benefits of this.
We are proud that our customers recognise us as innovative and proactive. We believe in developing strong working relationships with our customers through transparent communication and a true understanding of your business. Our years of expertise and up-to-date knowledge mean we can ensure you are getting the IT support services you need to run your business, without worrying about your technology.
What IT support services do we offer?
Our managed IT support services allow you to pick and choose from the options you need, to ensure that your IT becomes one less thing to worry about.
Our services cover:
- Dedicated Helpdesk support team
- Our helpdesk solution provides IT assistance for those day-to-day IT queries. It may be helping to install a new piece of software or support for staff having trouble connecting to the network. We can help to resolve IT issues quickly and efficiently.
- IT Vendor management
- Since the introduction of GDPR, it is more important than ever to ensure that you are working with the right vendors/suppliers for your business. Not doing your due diligence could result in a data breach that you may be liable for. Our system can help you select vendors, negotiate contracts, control costs, reduce vendor-related risks and ensure service delivery.
- IT auditing and reporting
- Our IT auditing and reporting service is used to measure the effectiveness of your IT security. Reports like this are vital to highlight any potential areas of weakness that could leave your systems vulnerable. An attack resulting in loss of service, or a data breach could cost your business in time, money, and reputation. A proactive approach to security will give you essential insight and your customers peace of mind that your business and their data are protected from potential attacks.
- Real-time IT monitoring and maintenance of hardware and cloud services.
- Monitoring your IT in real-time is essential to respond quickly to any problems. It also enables you to pre-empt any potential issues, saving you time and resources in the long run. Our service will monitor the efficiency of your systems and keeps track of how much is spent on things like server upgrades and repairs.
- Back-up and disaster recovery
- Even the best technology can run into problems, and if it does you want the peace of mind to know that your provider will have you back up and running as soon as possible. Purchasing back-up and disaster recovery can be the difference between your systems being down for a few hours or a few days, potentially resulting in huge loss of time, resources, and business.
Why should you choose Jera as your managed IT service provider?
- Care – we care about your organisation and providing the right services so you can deliver the vision for your business.
- Transparency – we believe in transparent communication and involving you in every step.
- Understanding – we work closely with you to understand your business and translate these needs into action plans to support your business growth.
What makes us a leading provider of IT support services in Edinburgh and Aberdeen?
- Our knowledge and years of expertise means we can ensure your technology and systems are innovative, up-to-date and, crucially, fit for purpose. We provide the IT support that your business needs.
- We offer the flexibility to choose the services and level of IT support you need for your business.
- We are active members of HTG IT support peer group. This enables us to benchmark our services, stay ahead of the curve and identify ways to continuously improve our support.
- The growth of your business is important to us, so we make sure you have the IT support services you need to get your business where you want it to go.
- We offer 24/7 support, so there is always someone here to help whenever you need them.
- We have been operating since 2003 and have a portfolio of clients who recognise the difference we have made to their businesses.
What does a managed IT support provider do?
A good managed IT support provider should become an extension of your team and work with you to create IT infrastructure and systems that allow your business to run smoothly and continue to grow. They will bridge any gaps you may have in your own IT knowledge and ensure that your technology is compliant, efficient, and reliable. As experts in IT, they can also support you with making use of new technologies, ensuring your business remains up-to-date. You can read more about how managed IT support can help your business in our blogs!
How do you pick the right IT support provider?
Our blogs take you through the things you need to consider when looking for an IT support provider. Ultimately you want a provider who will work with you to find the right solutions and who cares about your business.
How important is GDPR compliance when choosing IT support?
The protection of customer information has always been important but the introduction of GDPR in 2018 has thrown a spotlight on it. When looking for IT support, it is important to check that the supplier you will be working with is GDPR compliant before you start to hand over your systems. Not taking the time can check can leave you vulnerable to fines if you were to suffer a data breach. Look for a detailed privacy notice and ask for more information if needed. You can find our privacy policies linked at the bottom of this page.
What is an SLA for IT Support?
Most IT support providers will work to a Service Level Agreement (SLA) contract when providing IT services. Some providers might have standard SLAs, whilst other may work with each client to agree an SLA that works for both parties. It is important to set realistic SLAs; companies whose response times seem too good to be true may cut corners to meet their deadline for response. Technology can be tricky, so an SLA that recognises some solutions take time is more likely to get results that will last.
Is IT support offered out of hours?
Technology can go wrong at any time of day, and we are increasingly moving away from a typical 9-5 workday. That’s why we always have someone on hand to help 24/7.
Do we work with any third parties to deliver our IT support?
We work with a national group called HTG. We are based in Edinburgh and Aberdeen and deliver IT support services to both cities and central Scotland. Working with HTG allows us to work with partners elsewhere in the country to deliver our services across the UK.
Our Guarantee
We are so confident of our ability to deliver, we guarantee that your business will run better, or we will give you your money back. For us, a business IT system that is running well is evidenced through fewer service tickets and reduced downtime.
It is so important that you have full confidence in whoever delivers your IT Support, but if you are still not sure then our guarantees will give you peace of mind:
- 90 day walk away option during the on‐boarding period.
- 90 day refund of all IT care charges during the on‐boarding period.
- We’ll pay for the first month of your IT support with an alternative provider of your choice.
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How Technology Helps Ensure Business Processes are Efficient and Consistent Business processes are the foundation of every business. They ensure that tasks are completed in a consistent and efficient manner, and they play a vital role in ensuring that your...
How Can Technology Improve Business Communication and Collaboration?
How Can Technology Improve Business Communication and Collaboration? How Important is Communication and Collaboration in a Business? Communication and collaboration are two of the most important aspects of any business. If you can’t communicate effectively...
Regulatory Requirements: Important Things To Know
Regulatory Requirements: Important Things To Know A regulatory requirement is a law or rule that businesses must adhere to in order to operate legally. There are many different requirements that are important for business, and you need to be aware of them all....
VoIP Phone Systems in Edinburgh: Who Should you Choose?
VoIP Phone Systems in Edinburgh: Who Should you Choose?If you’re looking for a new business phone system, you might be wondering what the best option is for VoIP telecoms in Edinburgh. There are a few different types of phone systems available, but one of the...
VoIP Phone System: Important Things To Know
VoIP Phone System: Important Things To Know Do you know what a VoIP phone system is? If not, don’t worry, you’re not alone. VoIP is a technology that has been around for a while but is still relatively unknown to the average person. VoIP stands for Voice over...
What is Managed IT Support Edinburgh? Ultimate Pros and Cons
What is Managed IT Support Edinburgh? Ultimate Pros and Cons In the world of business, technology is always evolving and changing. As a business owner, it is important to stay up-to-date on the latest trends in order to keep your company competitive. One of...
Creating an IT Compliance Policy – 7 Things To Know Now
Creating an IT Compliance Policy – 7 Things To Know Now The digital world is a complex place. It’s not easy to keep your business safe without an IT policy in place, but it can be done with the right focus on security and compliance practices! Mitigating risks...
Business Continuity Plan: The 5 Step To Create
Business Continuity Plan: The 5 Step To Create How will your business respond when faced with an unexpected situation? Will your business sink or swim? Do you have a business continuity plan in place? Leading a small business is a challenging endeavour....
Combatting Business Email Compromise in 2023
Combatting Business Email Compromise in 2023 Business email compromise in 2023 – potentially one of the biggest threats to your business this year. Business email compromise (BEC) is a social engineering technique used to manipulate unsuspecting people into...
Explaining Cybersecurity Audits: 3 Ultimate Tips For Success
Explaining Cybersecurity Audits: 3 Ultimate Tips For Success You need more than the latest antivirus software to ensure your company’s network is secure. Cybersecurity audits help you create a complete picture of your security strategy! Once upon a time, the...
Dark Web Scan For Business: It’s Risky Out Here
Dark Web Scan For Business: It’s Risky Out Here You may or may not be aware of the criminal underbelly of the internet known as the dark web and its potential security risks to your organization. Do you really know what a dark web scan for business can do for...
IT Solutions Edinburgh: Overcome 3 Common IT Issues
IT Solutions Edinburgh: Overcome 3 Common IT Issues Our IT solutions Edinburgh services are just one part of the many vital areas your business can work with us to improve productivity, increase security, and reduce overall costs. A forward-thinking, highly...
Business VoIP Phone Service: Easily Improve Your Business
Business VoIP Phone Service: Easily Improve Your Business In today’s world, telecommunications has become a necessity for any business. VoIP phone service is the future of telecommunications and holds many benefits over traditional phone lines. But what could...
6 Reasons your Business Demands an IT Strategy
6 Reasons your Business Demands an IT Strategy If you are the owner of a business, then you know how important it is to be able to operate smoothly. You depend on your IT systems for everything, from organising payroll to communicating with your team. When...
What is the best VoIP Phone System?
What is the best VoIP Phone System? Before we jump into our favourite VoIP systems on the market right now, let’s look at what a VoIP system is. What is a VoIP System? VoIP, or Voice over Internet Protocol, is the advanced voice capability most VoIP...
What is an IT Strategy and How Can You Assemble The Best?
What is an IT Strategy and How Can You Assemble The Best? Many people make the mistake of thinking that IT strategy and IT support are the same thing. What they don’t realise is it’s so much more than just technology maintenance. An IT strategy helps you...
Why your Business Demands a Security Audit
Why your Business Demands a Security Audit Preparing for the Future In our modern-day and age, cyberattacks can seem like a thing of the past. After all, we know so much more about the internet and security than we did ten years ago, right? It’s actually more...
Your Guide to Microsoft Teams Guest Access: Easy Tips
Your Guide to Microsoft Teams Guest Access: Easy Tips No man is an island, and no organisation is, either. We all collaborate with people outside our company from time to time, whether that be with freelancers, consultants, vendors or something like an IT...
Cyber Security – The Perfect Storm?
Cyber Security – The Perfect Storm? Most of us would be inclined to think of cyber criminals as a lot of lawless occupants of the deep, a gang of individuals that trade exploit kits and stolen data and operate in a chaotic and disorderly manner. But the...
How to Establish an Effective Human Firewall of Employees
How to Establish an Effective Human Firewall of Employees Did you know, research across the British business sector revealed that 70% of IT security breaches are caused by human error. To combat this IT security risk and safe guard your business, you need to...
Disaster Recovery: 5 Things That Can Cripple Your Business
Disaster Recovery: 5 Things That Can Cripple Your Business Backup and disaster recovery planning are, unfortunately, one of those things that too many companies pay lip service to. It is time-consuming, it needs to be regularly reviewed and updated, it should...
IT help desk: Troubleshooting to Secure A Simple Life
IT help desk: Troubleshooting to Secure A Simple Life From printer troubleshooting to accessing shared drives: How an IT help desk improves business continuity. Troubleshooting an offline printer “We had one user calling us because their printer was showing...
Consent & GDPR – What Interesting Things Are you Agreeing to?
Consent & GDPR – What Interesting Things Are you Agreeing to? If you lead any kind of online life you will have probably been inundated with emails imploring you to confirm and continue your various subscriptions. The General Data Protection Regulation...
Taking GDPR Compliance Seriously – Be Careful!
Taking GDPR Compliance Seriously – Be Careful! ‘Serious’ is one of those words in the English language that has multiple meanings depending on context. When we suggest that you should take the GDPR (General Data Protection Regulations) seriously we do not...
Cybersecurity and Data Breach Notification: Unlock Safety
Cybersecurity and Data Breach Notification: Unlock Safety Contained within the General Data Protection Regulation (GDPR) is an obligation to notify the Information Commissioner’s Office (ICO) of a data breach which meets certain criteria: The GDPR introduces...
Operational Impact of the GDPR Legislation Now
Operational Impact of the GDPR Legislation Now The General Data Protection Regulation (GDPR) becomes effective on the 25th of May 2018. It represents a major shift in the way data is treated; it is significant that in the midst of their current troubles...
How To Respond To A Subject Access Request (SAR)
How To Respond To A Subject Access Request (SAR) If there is one thing that we in the I.T. industry love, it’s TLAs (Three Letter Acronyms), so let us throw one at you – SAR. Search And Rescue? Sarah’s Aunt Rachel? Sausages Are Righteous? None of those we...
GDPR: Your Data Integrity and Confidentiality Needs Protected
GDPR: Your Data Integrity and Confidentiality Needs Protected Here’s a thought; if you would like to have a little fun with the GDPR when you’re next asked in a store for your email address “for your receipt” enquire in turn whether they are now GDPR...
The Surprising Steps You Need To Be GDPR Savvy
The Surprising Steps You Need To Be GDPR Savvy The GDPR (General Data Protection Regulations) isn’t to be confused with the DPRK or even the DDR, although businesses could be forgiven for thinking otherwise. Press coverage has emphasised the greatly increased...
Blairmore Farm
We initially looked at replacing our existing VOIP phone system as the clarity of the calls were prohibiting our high standards of customer service and the costs were becoming increasingly prohibitive for us as a small business to utilise all the functions that we found that we were needing. We contacted Jera with our service requirements and they swiftly came back with the CallSwitch option. The brilliant thing about...
Alan Smith
The Jera team have been nothing short of excellent and their patience with me has been saint-like. Thanks for all your help.
Newtown Renovations
We have recently started working with Jera. Customer service is excellent and if there are any issues they are in constant contact with updates and solutions. I would highly recommend Jera.
MV Commercial
We’ve been using Jeras IT solutions for a number of years and have always found their service second to none. Taking ownership of our IT problems and seeing them through to the end. A start to end quality service.
Lorraine Hunter
The new system and handsets are great, and on the Wifi front Jera IT have installed an open network for customer use, and a second secure network for pop-up retailers. The project has been very successful with both aspects now up and running well. Jera IT were always on hand to sort things out and offer us options on how we could adapt things to suit the way our business works. We would definitely recommend the...
Niall Iain
We’ve grown up with Jera IT, and I’ve got a very good relationship with them. They understand me and immediately deal with things that need to be dealt with. I don’t know how demanding I am as a customer, but we’ve got a great working relationship, and that’s invaluable. I regularly recommend them to others.
Lisa Kwiecinska
Jera IT oversee all IT infrastructure and are extremely proactive in suggesting innovations to keep us ahead of the game. I get lots of calls from IT companies offering their services, but Jera IT has become part of RZ Group, and we’d never switch to another provider. They’re evolving too, with new people adding their expertise to the team, and we know we can trust Jera IT to get the job done.
