Stress-free outsourced IT management

Jera provides a seamless experience, eliminating downtime, outages, and the inevitable knock-on impacts when your systems or devices aren’t functioning correctly. We handle all aspects of your networks and IT infrastructure to help you focus on all the other important business management areas.

Why you Should Outsource
your IT Support

Managed IT support from the business specialists

Tech and IT are all we do, from cybersecurity to systems upgrades, network monitoring to IT strategy development – and we know that every element of the tech you use is vital to running a successful organisation. Jera’s technicians are friendly, responsive and highly skilled, providing you with a bank of expertise at an affordable cost.

Powerful customised IT business solutions

Powerful customised IT business solutions

IT support services from Jera are comprehensive, giving you the assurance that we are managing every component of your high-performance IT infrastructure.


Managed IT means we can identify potential issues before they occur and resolve unexpected downtime quickly and decisively to reduce outages.


Jera has a carefully selected team of IT professionals covering the full scope of business IT, ensuring you get the expertise required, whatever your needs may be.

Choosing the optimal IT systems, hardware
and support

We often speak with businesses that acknowledge the challenges and potential disruption of IT system downtime, data breaches, or cybersecurity attacks yet do not know how to approach the task of upgrading, replacing or supplementing their systems, security and telecoms. Jera’s support packages are straightforward, jargon-free, and easy to understand, helping you select exactly the assistance you require – and nothing you don’t.

Structured IT support for teams of all sizes

IT support is an adaptable service where you select the support plan that is the right fit, depending on your budget, core risks, cybersecurity concerns, number of system users and the type of assistance you require.

Jera works with companies of every size, with options including 24/7 support, periodic engineer visits, proactive system monitoring, and minimum contract terms from just 12 months.

Begin the journey to IT confidence

Schedule a Call
With Jera

Let us know when would be a good time to talk, and we’ll discuss your business to find the best way to offer support.

Customise Your
IT Services

We’ll evaluate your objectives and requirements and implement the right support package aligned with your needs.

Experience an IT Support Upgrade

You can concentrate on the bigger picture while we take care of handling your IT, tech and networks.


Why do you need IT support

In an increasingly digital world, almost every company will use technology to a greater or lesser extent. For most companies, managing their IT infrastructure is a full-time job in itself. Ensuring you have technology solutions you can rely on can save a business time and money. Businesses also have a responsibility to their customers to ensure that the technology they invest in is easy-to-use, safe and keeps their data secure.

Many companies won’t have the time or expertise to ensure their IT remains compliant, up-to-date, and effective. Even if you do have the expertise in-house, you may not have the resources or resilience to dedicate to IT support services. Trying to do everything yourself and not trusting professional services when it comes to IT, it’s often where companies run into trouble. Wouldn’t it be nice to just focus on growing and managing your business instead?

How can we help you manage your IT?

We aim to make your IT support as seamless and as efficient as possible, ensuring that your business enjoys the maximum advantage from its investment in technology. To enable you to do this we can provide the following bespoke IT support services:

  • Helpdesk solutions
  • IT vendor management
  • IT auditing and reporting
  • Real-time monitoring and maintenance
  • Backup and disaster recovery

How are we different to other managed IT support providers?

Unlike other providers in Aberdeen and Edinburgh, we focus on your business first. By understanding your structure and needs, we can build an IT support system around you. This means your staff can trust that the technology solutions they use every day will provide them with what they need to concentrate on their job. We recognise that outsourcing your IT support services is an investment and we want to help you to maximise the benefits of this.

We are proud that our customers recognise us as innovative and proactive. We believe in developing strong working relationships with our customers through transparent communication and a true understanding of your business. Our years of expertise and up-to-date knowledge mean we can ensure you are getting the IT support services you need to run your business, without worrying about your technology.

What IT support services do we offer?

Our managed IT support services allow you to pick and choose from the options you need, to ensure that your IT becomes one less thing to worry about.

Our services cover:

  • Dedicated Helpdesk support team
  • Our helpdesk solution provides IT assistance for those day-to-day IT queries. It may be helping to install a new piece of software or support for staff having trouble connecting to the network. We can help to resolve IT issues quickly and efficiently.
  • IT Vendor management
  • Since the introduction of GDPR, it is more important than ever to ensure that you are working with the right vendors/suppliers for your business. Not doing your due diligence could result in a data breach that you may be liable for. Our system can help you select vendors, negotiate contracts, control costs, reduce vendor-related risks and ensure service delivery.
  • IT auditing and reporting
  • Our IT auditing and reporting service is used to measure the effectiveness of your IT security. Reports like this are vital to highlight any potential areas of weakness that could leave your systems vulnerable. An attack resulting in loss of service, or a data breach could cost your business in time, money, and reputation. A proactive approach to security will give you essential insight and your customers peace of mind that your business and their data are protected from potential attacks.
  • Real-time IT monitoring and maintenance of hardware and cloud services.
  • Monitoring your IT in real-time is essential to respond quickly to any problems. It also enables you to pre-empt any potential issues, saving you time and resources in the long run. Our service will monitor the efficiency of your systems and keeps track of how much is spent on things like server upgrades and repairs.
  • Back-up and disaster recovery
  • Even the best technology can run into problems, and if it does you want the peace of mind to know that your provider will have you back up and running as soon as possible. Purchasing back-up and disaster recovery can be the difference between your systems being down for a few hours or a few days, potentially resulting in huge loss of time, resources, and business.

Why should you choose Jera as your managed IT service provider?

  • Care – we care about your organisation and providing the right services so you can deliver the vision for your business.
  • Transparency – we believe in transparent communication and involving you in every step.
  • Understanding – we work closely with you to understand your business and translate these needs into action plans to support your business growth.

What makes us a leading provider of IT support services in Edinburgh and Aberdeen?

  • Our knowledge and years of expertise means we can ensure your technology and systems are innovative, up-to-date and, crucially, fit for purpose. We provide the IT support that your business needs.
  • We offer the flexibility to choose the services and level of IT support you need for your business.
  • We are active members of HTG IT support peer group. This enables us to benchmark our services, stay ahead of the curve and identify ways to continuously improve our support.
  • The growth of your business is important to us, so we make sure you have the IT support services you need to get your business where you want it to go.
  • We offer 24/7 support, so there is always someone here to help whenever you need them.
  • We have been operating since 2003 and have a portfolio of clients who recognise the difference we have made to their businesses.

What does a managed IT support provider do?

A good managed IT support provider should become an extension of your team and work with you to create IT infrastructure and systems that allow your business to run smoothly and continue to grow. They will bridge any gaps you may have in your own IT knowledge and ensure that your technology is compliant, efficient, and reliable. As experts in IT, they can also support you with making use of new technologies, ensuring your business remains up-to-date. You can read more about how managed IT support can help your business in our blogs!

How do you pick the right IT support provider?

Our blogs take you through the things you need to consider when looking for an IT support provider. Ultimately you want a provider who will work with you to find the right solutions and who cares about your business.

How important is GDPR compliance when choosing IT support?

The protection of customer information has always been important but the introduction of GDPR in 2018 has thrown a spotlight on it. When looking for IT support, it is important to check that the supplier you will be working with is GDPR compliant before you start to hand over your systems. Not taking the time can check can leave you vulnerable to fines if you were to suffer a data breach. Look for a detailed privacy notice and ask for more information if needed. You can find our privacy policies linked at the bottom of this page.

What is an SLA for IT Support?

Most IT support providers will work to a Service Level Agreement (SLA) contract when providing IT services. Some providers might have standard SLAs, whilst other may work with each client to agree an SLA that works for both parties. It is important to set realistic SLAs; companies whose response times seem too good to be true may cut corners to meet their deadline for response. Technology can be tricky, so an SLA that recognises some solutions take time is more likely to get results that will last.

Is IT support offered out of hours?

Technology can go wrong at any time of day, and we are increasingly moving away from a typical 9-5 workday. That’s why we always have someone on hand to help 24/7.

Do we work with any third parties to deliver our IT support?

We work with a national group called HTG. We are based in Edinburgh and Aberdeen and deliver IT support services to both cities and central Scotland. Working with HTG allows us to work with partners elsewhere in the country to deliver our services across the UK.

Our Guarantee

We are so confident of our ability to deliver, we guarantee that your business will run better, or we will give you your money back. For us, a business IT system that is running well is evidenced through fewer service tickets and reduced downtime.

It is so important that you have full confidence in whoever delivers your IT Support, but if you are still not sure then our guarantees will give you peace of mind:

  • 90 day walk away option during the on‐boarding period.
  • 90 day refund of all IT care charges during the on‐boarding period.
  • We’ll pay for the first month of your IT support with an alternative provider of your choice.

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Blairmore Farm

We initially looked at replacing our existing VOIP phone system as the clarity of the calls were prohibiting our high standards of customer service and the costs were becoming increasingly prohibitive for us as a small business to utilise all the functions that we found that we were needing. We contacted Jera with our service requirements and they swiftly came back with the CallSwitch option. The brilliant thing about...

Alan Smith

The Jera team have been nothing short of excellent and their patience with me has been saint-like. Thanks for all your help.

Newtown Renovations

We have recently started working with Jera. Customer service is excellent and if there are any issues they are in constant contact with updates and solutions. I would highly recommend Jera.

MV Commercial

We’ve been using Jeras IT solutions for a number of years and have always found their service second to none. Taking ownership of our IT problems and seeing them through to the end. A start to end quality service.

Lorraine Hunter

The new system and handsets are great, and on the Wifi front Jera IT have installed an open network for customer use, and a second secure network for pop-up retailers. The project has been very successful with both aspects now up and running well. Jera IT were always on hand to sort things out and offer us options on how we could adapt things to suit the way our business works. We would definitely recommend the...

Niall Iain

We’ve grown up with Jera IT, and I’ve got a very good relationship with them. They understand me and immediately deal with things that need to be dealt with. I don’t know how demanding I am as a customer, but we’ve got a great working relationship, and that’s invaluable. I regularly recommend them to others.

Lisa Kwiecinska

Jera IT oversee all IT infrastructure and are extremely proactive in suggesting innovations to keep us ahead of the game. I get lots of calls from IT companies offering their services, but Jera IT has become part of RZ Group, and we’d never switch to another provider. They’re evolving too, with new people adding their expertise to the team, and we know we can trust Jera IT to get the job done.

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