Smaller organisations and start-ups are often concerned about the cost of investing in professional IT support yet cannot afford the extensive costs and damage associated with downtime. Our IT Care Lite package is ideal, with streamlined advice and support, and a minimum contract period of 12 months.

Companies trading in high-volume and high-demand sectors rely on their IT for every function, particularly where digitised transactions or a global customer base mean an outage outside the usual office hours would be disastrous.

Jera’s IT Care Priority package offers proactive IT support with around-the-clock assistance and rapid responses when a problem occurs, ensuring that network overloads or cybersecurity attacks do not affect your customer’s experience or your ability to grow. 

Unlimited support time, 24/7 assistance, and cost-effective plans from £30 per user per month ensure that businesses of all sizes can benefit from professional IT support.

IT Care Lite: Effective Light-Touch IT Support for SMEs and Small Workforces

Our entry-level IT support package is designed to make professional support accessible to every business, from start-ups to SMEs, sole trader companies and entrepreneurial enterprises looking for the best solutions to ensure they have technical experts on hand when they need them most.

This support service includes one hour of assistance every month, ensuring our engineers can address technical issues, diagnose the cause of user problems, and provide advice about the right ways to improve and augment your technology and processes.

As managed service providers, we endeavour to deliver great customer service in every interaction and provide discounts for all in-person engineering visits. Clients can access trouble-shooting support from our remote helpdesk, with a formal service level agreement for your peace of mind.

IT Support Included Within the IT Care Lite Package

Clients can sign up for our IT Care Lite support package for a 12-month period, with the flexibility to extend or end their SLA at that point. Albeit a rare occurrence, this is an important aspect of our entry-level assistance to ensure every business we support has full control over the information technology guidance they require and choose to maintain.

Many organisations starting out report the substantial benefits of having the knowledge and skills necessary to solve password problems, improve processes that stall productivity, and help achieve business goals supported by the intelligent implementation of cloud computing solutions and equipment that meets their core objectives.

Support is available throughout normal working hours, with one hour of dedicated support time per month to utilise as you wish or as will most help achieve your business aspirations.

Our technicians can consult on any aspect of your hardware, software or systems that require attention, providing industry-leading assistance at each step to ensure your networks are on point, running smoothly, and functioning as your system users expect.

IT Care Infinite: Affordable IT Expertise for Companies With 15+ Employees

IT Care Infinite is suited to the business needs of organisations with 15 or more staff and is based on a price per user for convenience – ensuring you can scale your IT support up or down as required. This upgraded package includes unlimited support time, providing a first point of contact should you experience any issues such as downtime, outages, lost connectivity or data losses.

Jera delivers a high-quality service, with proactive checks to prevent any such problems from developing, with systems oversight and maintenance included, alongside 24/7 emergency support, should you need it.

With a 36-month contract period, business clients can extract greater benefits from their IT support package, whether to supplement the capacity and knowledge of their internal IT team or to implement a robust level of IT security protection with discounts available on any project work.

Support Services Available to IT Care Infinite Customers

Care Infinite is a solution designed to support business clients at every stage, with optional face-to-face consultations and engineer visits, should you need advice about any aspect of your operating systems, developing the right tools to meet the needs of a growing company, or technical support with hardware investments.

We can organise virtual or in-person staff training, dispatching a qualified and experienced technician to demonstrate how systems or interfaces work and helping your employees understand all the functionality your computer hardware and business applications offer.

Regular monthly system checks verify whether all the aspects of your IT infrastructure are working correctly and configured properly, identifying any emerging risks to ensure you make timely, informed decisions.

Our service desk is available throughout office hours, without any caps on the support available, where we can investigate issues, recommend solutions, update your software, or advise on the right ways to improve security protection to keep your data and digital assets optimised and secure.

IT Care Priority: First-Class IT Support for Larger Businesses with 20+ System Users

IT Care Priority is the ideal IT support for larger companies who wish to maintain excellent oversight of their computer systems, software and hardware while their management teams and employees focus on their areas of responsibility.

With all of the services included within our other IT support packages, this level of assistance also provides an account manager to deliver ongoing communications, from updating your operating systems to identifying data overloads and areas where upgrades to your networks are essential for security and reliability.

Our service desk is available 24/7 to handle problem-solving requirements, from glitches within your computer hardware to technical support while you install new devices, training in the functionality of advanced software and diagnosing any issues that impact remote connectivity between your teams.

Technical Support and Expertise Offered Through IT Care Priority

If downtime is a business-critical consideration, and you rely on information technology to maintain your commercial activities, IT Care Priority offers a robust solution with unlimited support time and priority responses, ensuring you receive a rapid response to any support tickets raised and are back online as quickly as possible.

As with all IT support packages from Jera, we can also provide generous discounts on any project-based job, such as transitioning legacy systems to cloud-based replacements or dispatching a team to install new hardware that has been strategically selected. Optional engineer visits are also available on request.

As an IT support provider, we focus on speed, efficiency, and exceptional service. We can often mitigate any need to contact our service desk by running ongoing checks to maintain, update and monitor your systems, using our industry knowledge and the fantastic previous experience of our technicians and engineers to foresee potential issues and manage them seamlessly.