The starting point in assessing the most appropriate telecoms package is to analyse your current phone lines, users, hours of usage or capacity during peak hours of business, including:

The number of colleagues or users requiring a headset or telecoms access simultaneously – particularly important for higher-volume call centres and customer support functions.

The average number of minutes of call time required per month, including mobile and UK calls.

Microsoft Teams and CRM integration requirements to streamline workflows and allow teams to collaborate and manage projects with in-built telecoms.

If you are unsure which VoIP packages are the right match for your call usage or telecoms priorities, please schedule a call with Jera, and we will be happy to provide further guidance.

Compliant call recording is included in both our Phoenix Call Business and Phoenix Call Centre packages and is a mandatory or organisational quality control requirement in varied sectors, particularly in financial and insurance services where call recording may be obligatory.

Other features and functionality, such as smart queue management, ensure that even during the highest demand periods, customers are assured of professional service and receive regular updates about the anticipated waiting time.

Jera’s enterprise-level telecoms solutions are ideal for larger or remote teams, with the capacity to integrate with CRMs and Microsoft Teams, alongside video conferencing and screen sharing features, whereby teams from any location can communicate live, participate in discussions, or contribute to team meetings.

Our high-performance VoIP solutions begin from just £10 per user per month, and you can find an itemised breakdown of the support and services included in our pricing packages tables.