IT Strategy

As a large organisation, failure to have a clear strategy can lead to discrepancies as different departments look to make their own changes and adjustments. Having a clear roadmap for your technology means everyone knows what’s expected, when things will be upgraded and if everything is working as it should. But even small organisations benefit from having an IT strategy in place. This proactive approach means you can plan and see how technology can support and enhance your business as it grows.

You can get off-the-shelf IT strategies but to get the most out of your IT we always think a strategy that is bespoke to your organisation works best. We will work with you to understand your organisation, your structure, existing systems, and future plans to construct a strategy with bespoke support and infrastructure packages. We will consider where you are as a business now and design a roadmap to help you get to where you want to go.

A bespoke strategy with Jera will cover the following:

• Your organisational requirements for IT infrastructure
• Scalable IT solutions that can grow with your business
• Procedures that comply with existing company guidelines and policies
• Staff feedback which we will analyse and incorporate into the solutions we deliver

As IT evolves in response to business needs, this can cause unforeseen issues. That’s why we construct strategies that find the best way to update your systems and position them to scale up to support your business, whatever comes your way. IT strategies are often intertwined with other business strategies and procedures, so we will work with you to ensure that complement your current guidelines and policies.

Beyond that we want your IT to work in the long-term, not just for the next year or two. So, our strategies will include solutions that can grow with your business over time. This would also include strategies for managing the upkeep and replacement of hardware. Management of your IT should not sit in isolation from the rest of your processes, and we can help you integrate this into your business plan by working with your existing CIO and/or CTO, or by covering the gaps for you if you don’t have these roles in your organisation currently.

It is inevitable that an IT strategy might highlight other areas of your IT that might need improvement or development. It might be that you can handle this in-house, in which case we can work with your team so they are happy to implement the strategy. If you don’t have the time or resources to manage this in-house, then our managed IT support and IT security services will have you covered.

Managed IT Support:

We offer a wide range of services to help you manage your IT. Whether you need a full support package or if you just need some additional support for your in-house team, our bespoke packages can provide just what you need. We can offer:

• Helpdesk solutions
• IT vendor management
• IT auditing and reporting
• Real-time monitoring and maintenance
• Backup and disaster recovery

IT Security:

Ensuring your IT and systems are safe and secure is more important than ever. Failing to maintain your IT security can result in hefty fines, as well as losses in time and reputation. We offer bespoke packages to give you exactly the security you need. Our packages cover:

• Network security solutions including cyber security strategy, data security and penetration testing
• Firewall and content filtering solutions
• Spam protection and cloud security
• IT security and cyber security awareness training
• Free IT phishing security test

Intelligent Glue monitors five metrics to show how your systems are performing:• System uptime

• Day-to-day characteristics
• Commercial impact
• Cultural impact
• Senior management feelings and the impact on the owners

Using this data allows us to track, monitor and report on the impact of the IT strategy so that it can be measured against your business goals.

• Our knowledge and years of expertise means we are ideally placed to look at your technology and systems objectively. We can then use this information to devise a strategy that builds on what is currently working for you and improve on areas that aren’t.
• We don’t want you to pay for anything you won’t use, so all our services are designed to be flexible to ensure you only pay for what you need.
• We are active members of HTG IT support peer group. This enables us to benchmark our services, stay ahead of the curve and identify ways to continuously improve our support.
• We develop strategies and services that support your business as it grows.
• We offer 24/7 support, so there is always someone here to help whenever you need them.
• We have been operating since 2003 and have a portfolio of clients who recognise the difference we have made to their businesses.