Why Does my Business Need IT Support? An Easy Guide

If you own a small or medium-sized business, typically with between 10 and 150 employees, you may have wondered how to get the best from information technology.
If so, read on for some essential tips on how your company can get the most from its investment in computers, given proper IT support.
We also offer an insight into how to organise your IT to achieve growth, even in a competitive marketplace.

Reaping Rewards

Although one might associate IT support services with large organisations, it is a mistake (and, probably, a false economy) to suppose that proper computer support is not necessary for smaller organisations.

Quite the opposite; there are numerous reasons why business IT support is at least as important in small and medium-sized enterprises (SMEs).

With the right expertise, these SMEs stand to benefit and reap the potential rewards surprisingly quickly, thanks to their smaller, often highly responsive ethos.

In the modern marketplace where efficiency counts, a well-configured in-house computing operation that is reliable and fit for purpose really can make all the difference.

Saving Money

Over time, successful startups and growing, established companies alike usually find that IT support services increase uptime and reliability.

Good IT support also reduces costs and while minimises inconvenience.

Conversely, an absence of readily available expert help on tap often leads to hurried searches for suppliers, emergency callouts and inflated rates for isolated repairs in the case of major failures.

Unfortunately, even in-house patches and haphazard fixes are typically only on a best endeavours basis.

In contrast, professionally deployed and properly configured computer systems ensure quick computer response, efficient working and high productivity.

With the consistent approach that is possible with expert, knowledgeable round-the-clock support, businesses get a greater return on investment from their computing assets.

A manageable flat rate for monthly fees provide budgeting certainty and fixed outgoings while staving off unpleasant surprises and unscheduled costs.

Most importantly, the business itself should grow as a result.

Even the thriftiest of accountants should thoroughly approve of all that!

Progressing Towards Goals

Investigating new technologies to enable the company to compete on a day-to-day basis can be almost a full-time job in itself.

Then there are the hours necessary to research, compare and locate the optimal solution(s) to meet changing workplace or office requirements.

In other words, finding the most suitable computer technology takes considerable time.

With an experienced support team behind your IT, providing focused assistance, company operations and productivity should go from strength to strength and propel the business towards its long-term goals.

Focusing on Core Activities

Thanks to the assistance of their IT support providers behind the scenes, companies usually have more working time available to manage essential activities, set policy and make progress.

Thankfully, there is a lower risk of stressful computer failure(s).

Service providers work proactively to prevent or minimise the damaging effects of interruptions to workflow, so that staff benefit from excellent network availability and continuity of service.

Consequently, the quality of output and its consistency remain high.

At the same time, in the background, the best service providers keep an eye on the latest technical innovations and market developments as well as hardware and software offers.

This attention to detail and familiarity with industry conditions means you have up-to-date information about innovative solutions to maximise your company’s potential.

Delivering Peace Of Mind

As well as controlling costs and freeing up managerial time, your company’s IT operations will be secure and compliant with data regulations.

Computer users who have been unfortunate enough to suffer a data loss will be familiar with the exasperation and frustration caused.

Inconvenience and missed opportunity result, whether due to file corruption, hardware malfunction, disk failure, accidental deletion or even ransomware.

Fortunately, however, with well-implemented IT systems, a speedy resolution is usually possible to minimise the damage.

Also, business systems should be capable of dealing with power outages and natural disasters.

With experts to ensure that your essential hardware technology, firmware drivers, software programs and data files are correctly configured and backed up, your essential information will be safe and secure.

Supporting You On The Move

As organisations grow and evolve, business IT support can be delivered on-site or remotely via a data connection.

With a monthly plan and fixed cost contract, there are no hidden overheads such as staff training costs.

Instead, IT support experts deliver solutions from day one, wherever you are: at work, in your home office, attending a conference or in a hotel room.

Creating Good Impressions

Implemented to best effect, a well-oiled back office IT system boosts output and helps you maintain a competitive edge.

Above all, your business will enjoy the best possible chances of success.

It is also possible to tailor computer-based communications systems such as VoIP telephony and messaging to suit your way of working and present a professional image to customers.

Nowadays, streamlined business communication features cutting-edge products and deliver considerable advantages when compared to some types of outdated, clunky telephone switchboards.

New and potential customers can communicate and interact through popular channels, benefiting your brand image and reputation.

Consequently, the client base should expand – along with turnover and profit.

In closing, then, we have seen that regardless of its size, your company stands to gain from having quality IT support.

Your business system(s) will be more efficient and less costly in the long term, while you also have extra time to concentrate on key activities.

How To Get Good IT Support in Scotland

Edinburgh and Aberdeen-based Jera specialises in serving SMEs throughout Scotland and the rest of the UK.

If you have any questions about how Jera’s business IT support can work for you, please click here to get started today.

Jera’s professional and approachable team of experts will be delighted to hear from you and help.