Co-Managed IT Support for IT Teams and Managers
Already have a team of IT super stars in place? Co-managed IT support can give them a boost in bandwidth and productivity. Hiring a support company can bring the focus back to what matters. We have experience helping businesses of all sizes with their IT strategy and support. Read on to see if this could help you.
Co-Managed IT Support to help your In House IT Thrive
Your IT Team is a vital part of your organisation’s goals. The fact is however that most IT teams spend the majority of their day setting up devices, changing passwords, and helping the team turn their pc on and off.
As you can imagine this doesn’t leave a lot of time to perform vital work on big picture and strategy. Trying to do everything all at once doesn’t work. Outsourced IT support for your team has many benefits
Signs your IT team could use a helping hand:
You have Little Time to Focus on IT Strategy and you cannot commit time to Cyber Security
You have Little Time to Focus on IT Strategy and you cannot commit time to Cyber Security
Downtime and a loss of productivity are a concern for your business
Your IT Manager is bogged down by the day to day running of the office, and hasn’t the time to strategise or execute
Your team is resource starved and you feel as though you are missing out on key services and tools
What are Your next steps?
Schedule a Call
With Jera
Let’s jump on a call, work out where your business is and where you want to go. We’ll meet your IT team and learn where our support would be most effective for your business
Customise Your
IT Services
After evaluating your needs we’ll help you build a plan and choose the right pricing package to get you from where you are now to where you need to be.
Experience an IT Support Upgrade
We’ll get right to work freeing your IT team from day-to-day support tasks and helping put big picture projects in play to help build the business you deserve
FAQS
Why do you need IT support
In an increasingly digital world, almost every company will use technology to a greater or lesser extent. For most companies, managing their IT infrastructure is a full-time job in itself. Ensuring you have technology solutions you can rely on can save a business time and money. Businesses also have a responsibility to their customers to ensure that the technology they invest in is easy-to-use, safe and keeps their data secure.
Many companies won’t have the time or expertise to ensure their IT remains compliant, up-to-date, and effective. Even if you do have the expertise in-house, you may not have the resources or resilience to dedicate to IT support services. Trying to do everything yourself and not trusting professional services when it comes to IT, it’s often where companies run into trouble. Wouldn’t it be nice to just focus on growing and managing your business instead?
How can we help you manage your IT?
We aim to make your IT support as seamless and as efficient as possible, ensuring that your business enjoys the maximum advantage from its investment in technology. To enable you to do this we can provide the following bespoke IT support services:
- Helpdesk solutions
- IT vendor management
- IT auditing and reporting
- Real-time monitoring and maintenance
- Backup and disaster recovery
How are we different to other managed IT support providers?
Unlike other providers in Aberdeen and Edinburgh, we focus on your business first. By understanding your structure and needs, we can build an IT support system around you. This means your staff can trust that the technology solutions they use every day will provide them with what they need to concentrate on their job. We recognise that outsourcing your IT support services is an investment and we want to help you to maximise the benefits of this.
We are proud that our customers recognise us as innovative and proactive. We believe in developing strong working relationships with our customers through transparent communication and a true understanding of your business. Our years of expertise and up-to-date knowledge mean we can ensure you are getting the IT support services you need to run your business, without worrying about your technology.
What IT support services do we offer?
Our managed IT support services allow you to pick and choose from the options you need, to ensure that your IT becomes one less thing to worry about.
Our services cover:
- Dedicated Helpdesk support team
- Our helpdesk solution provides IT assistance for those day-to-day IT queries. It may be helping to install a new piece of software or support for staff having trouble connecting to the network. We can help to resolve IT issues quickly and efficiently.
- IT Vendor management
- Since the introduction of GDPR, it is more important than ever to ensure that you are working with the right vendors/suppliers for your business. Not doing your due diligence could result in a data breach that you may be liable for. Our system can help you select vendors, negotiate contracts, control costs, reduce vendor-related risks and ensure service delivery.
- IT auditing and reporting
- Our IT auditing and reporting service is used to measure the effectiveness of your IT security. Reports like this are vital to highlight any potential areas of weakness that could leave your systems vulnerable. An attack resulting in loss of service, or a data breach could cost your business in time, money, and reputation. A proactive approach to security will give you essential insight and your customers peace of mind that your business and their data are protected from potential attacks.
- Real-time IT monitoring and maintenance of hardware and cloud services.
- Monitoring your IT in real-time is essential to respond quickly to any problems. It also enables you to pre-empt any potential issues, saving you time and resources in the long run. Our service will monitor the efficiency of your systems and keeps track of how much is spent on things like server upgrades and repairs.
- Back-up and disaster recovery
- Even the best technology can run into problems, and if it does you want the peace of mind to know that your provider will have you back up and running as soon as possible. Purchasing back-up and disaster recovery can be the difference between your systems being down for a few hours or a few days, potentially resulting in huge loss of time, resources, and business.
Why should you choose Jera as your managed IT service provider?
- Care – we care about your organisation and providing the right services so you can deliver the vision for your business.
- Transparency – we believe in transparent communication and involving you in every step.
- Understanding – we work closely with you to understand your business and translate these needs into action plans to support your business growth.
What makes us a leading provider of IT support services in Edinburgh and Aberdeen?
- Our knowledge and years of expertise means we can ensure your technology and systems are innovative, up-to-date and, crucially, fit for purpose. We provide the IT support that your business needs.
- We offer the flexibility to choose the services and level of IT support you need for your business.
- We are active members of HTG IT support peer group. This enables us to benchmark our services, stay ahead of the curve and identify ways to continuously improve our support.
- The growth of your business is important to us, so we make sure you have the IT support services you need to get your business where you want it to go.
- We offer 24/7 support, so there is always someone here to help whenever you need them.
- We have been operating since 2003 and have a portfolio of clients who recognise the difference we have made to their businesses.
What does a managed IT support provider do?
A good managed IT support provider should become an extension of your team and work with you to create IT infrastructure and systems that allow your business to run smoothly and continue to grow. They will bridge any gaps you may have in your own IT knowledge and ensure that your technology is compliant, efficient, and reliable. As experts in IT, they can also support you with making use of new technologies, ensuring your business remains up-to-date. You can read more about how managed IT support can help your business in our blogs!
How do you pick the right IT support provider?
Our blogs take you through the things you need to consider when looking for an IT support provider. Ultimately you want a provider who will work with you to find the right solutions and who cares about your business.
How important is GDPR compliance when choosing IT support?
The protection of customer information has always been important but the introduction of GDPR in 2018 has thrown a spotlight on it. When looking for IT support, it is important to check that the supplier you will be working with is GDPR compliant before you start to hand over your systems. Not taking the time can check can leave you vulnerable to fines if you were to suffer a data breach. Look for a detailed privacy notice and ask for more information if needed. You can find our privacy policies linked at the bottom of this page.
What is an SLA for IT Support?
Most IT support providers will work to a Service Level Agreement (SLA) contract when providing IT services. Some providers might have standard SLAs, whilst other may work with each client to agree an SLA that works for both parties. It is important to set realistic SLAs; companies whose response times seem too good to be true may cut corners to meet their deadline for response. Technology can be tricky, so an SLA that recognises some solutions take time is more likely to get results that will last.
Is IT support offered out of hours?
Technology can go wrong at any time of day, and we are increasingly moving away from a typical 9-5 workday. That’s why we always have someone on hand to help 24/7.
Do we work with any third parties to deliver our IT support?
We work with a national group called HTG. We are based in Edinburgh and Aberdeen and deliver IT support services to both cities and central Scotland. Working with HTG allows us to work with partners elsewhere in the country to deliver our services across the UK.
Our Guarantee
We are so confident of our ability to deliver, we guarantee that your business will run better, or we will give you your money back. For us, a business IT system that is running well is evidenced through fewer service tickets and reduced downtime.
It is so important that you have full confidence in whoever delivers your IT Support, but if you are still not sure then our guarantees will give you peace of mind:
- 90 day walk away option during the on‐boarding period.
- 90 day refund of all IT care charges during the on‐boarding period.
- We’ll pay for the first month of your IT support with an alternative provider of your choice.
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Selecting the Right IT Support for Business Services
Selecting the Right IT Support for Business ServicesThe Jera managed services provider team often consults with new clients who have been either overpaying for IT support services that aren’t aligned with their objectives and budget or that have been exposed...
Cyber Security Training For Managers: Be A Better IT Manager
Cyber Security Training For Managers: Be A Better IT ManagerIT managers have to do so much with technology in businesses, but, not every IT manager is an expert in cybersecurity. You may have worked your way up to management after working in another IT area,...
ATP Anti Phishing: How ATP Keeps You Safe
ATP Anti Phishing: How ATP Keeps You SafeIf you could sum up your job in a few short words, would it be: to keep your organisation’s IT up and running? My bet is that it is. But there’s always a villain in your job. And bad actors who are trying to steal your...
Pen Test Life Cycle: How To Triumph
Pen Test Life Cycle: How To Triumph Introduction Even if you have every cybersecurity solution under the sun to protect your business, there will ALWAYS be a way into your business. Vulnerabilities lurk everywhere in your cybersecurity – and most you wouldn’t...
Best And Safe Web Browser: The Top 3
Best And Safe Web Browser: The Top 3 Introduction Have you ever just stopped what you’re doing and thought: is the web browser I’m currently using the best for me? If you have, that’s probably why you’re here! Chrome is a giant in the web browser world, but is...
Antivirus Software Advantages and Limitations
Antivirus Software Advantages and Limitations Introduction If not already, cybersecurity should be at the forefront of your mind. Without thinking and applying cybersecurity measures, your business is at great risk. Everything you’ve worked for in your...
App Risk Assessment: Apps Most At Risk of Cyber Criminals
App Risk Assessment: Apps Most At Risk of Cyber CriminalsIntroduction Apps are part of everyday life for the majority of people at work, and at home. There’s an app for everything nowadays: you can watch your old high school friends’ lives play out, do your...
Audit in Network Security: Audit’s Role in Cybersecurity
Audit in Network Security: Audit’s Role in CybersecurityIntroduction No matter how big or small your business is, there will always be cybersecurity gaps. With hackers becoming increasingly sophisticated, relying solely on reactive security measures is no...
Failure To Notify ICO Could Destroy Your Business
Failure To Notify ICO Could Destroy Your BusinessIntroduction As a business in the 21st century, you probably store some sort of private data for individuals in the UK. Do you store: bank details, supplier details, customer addresses etc? No matter what type...
5 Ways To Prevent Malware and Antivirus Best Practices
5 Ways To Prevent Malware and Antivirus Best Practices Introduction There are people out there looking to steal anything they can from your business – and all of it can be done with one click. Hackers or malicious actors are out there looking to intercept...
How To Align Cybersecurity To Business Model: Your Strategy
How To Align Cybersecurity To Business Model: Your StrategyIntroduction Cybersecurity is different for every business. What one business needs, another business wouldn’t. Do you think an in-store retail clothing brand would have the same cybersecurity needs as...
How To Get Started With Advanced Ethical Hacking
How To Get Started With Advanced Ethical Hacking Introduction How easy is it to access your business? Do you know? Do you want the first person to chance their luck on your business, to be one of the bad guys? Or do you want to take hacking into your own...
Phishing Email Training: An Easy Cybersecurity Solution
Phishing Email Training: An Easy Cybersecurity Solution Introduction Even if you have the best cybersecurity solutions on the market, you could still become the victim of a cyberattack. But why? Because your employees are the biggest risk to your cybersecurity...
The Future of Web Filtering: Pioneering Cybersecurity
The Future of Web Filtering: Pioneering Cybersecurity Introduction In the vast realm of the internet, where information flows ceaselessly and threats lurk in the shadows, web filtering stands as a formidable guardian, protecting us from the dangers that lie in...
Password Manager vs Paper: Which 1 Should You Choose?
Password Manager vs Paper: Which 1 Should You Choose? Imagine this: You’re a bad guy. You’re one job is to enter a business and gain access to the systems. If you manage to enter the systems, you’ll get your payday and all your money problems will be behind...
Cyber Insurance Trends in 2023: The Impact of Windows Updates
Cyber Insurance Trends in 2023: The Impact of Windows Updates Introduction Imagine the worst has happened. Your business’s computers, tablets and mobile phones have all been halted with a big ransom demand. How long is this going to last? How much money will...
Windows Updates For Business: 3 Links With The Dark Web
Windows Updates For Business: 3 Links With The Dark Web Introduction I’m sure you already know of the Dark Web. And, you probably know the dangers that lurk within. But, how much do you really know about it? Do you know the risks Windows updates for business...
IT Manager Interview: How to Improve Your Chances for Success
IT Manager Interview: How to Improve Your Chances for Success Have you got an IT Manager interview coming up? Do you want to impress the hiring manager and be the one who gets the job? Is the interview your only obstacle to the job you want? Well, passing an...
Statistics for Technology: 4 Ways Statistics Lie
Statistics for Technology: 4 Ways Statistics Lie Are you tired of drowning in a sea of statistics for technology where everything contradicts each other? If you are, you’re not alone! In the world of technology, statistics are used to justify almost every...
Scotland Cyber Security: Cyber and Fraud Centre Scotland Event
Scotland Cyber Security: Cyber and Fraud Centre Scotland Event Few businesses in the world don’t need to care about cybersecurity. Are you one of them? Any business that holds information digitally needs to care. Scotland cyber security is an ever-evolving...
SBRC Re-Brand to Cyber and Fraud Centre Scotland
SBRC Re-Brand to Cyber and Fraud Centre Scotland If you own a business in Scotland or manage IT, it’s in your best interest to pay attention to this! Scottish businesses are being increasingly plagued by cyberattacks with many businesses forced into closure...
How Technology Can Help Prevent Staff Burnout: Tips to Keep your Employees Productive
How Technology Can Help Prevent Staff Burnout: Tips to Keep your Employees Productive Employees are the lifeblood of any business. When they feel overworked and stressed, it can have a negative impact on their productivity and motivation. Staff burnout is a...
Time Wasted on Technology: IT Things Which Waste Time
Time Wasted on Technology: IT Things Which Waste Time There are many different areas within IT, and it can be difficult to keep up with the latest trends and technologies in all of them. Things which waste time are constantly surrounding you. Due to this, you...
Managed Threat Detection and Response: How it Can Protect your Business
Managed Threat Detection and Response: How it Can Protect your Business How to Know if your Company is Vulnerable to Cyber-Attacks You can never be too sure when it comes to online safety, and if you don’t take the necessary steps to protect your company from...
IT Goals and Objectives: Why You Need Them
IT Goals and Objectives: Why You Need Them As an IT Manager or Business Director, you may feel like you are constantly swimming in a sea of unknowns. And one of the most daunting tasks you may face is defining and setting IT goals for your business. It could...
Business Email Compromise: What is it and Why is it a Threat to your Business?
Business Email Compromise: What is it and Why is it a Threat to your Business? Business email compromise (BEC) is a type of cyberattack that targets businesses and their employees. The goal of a BEC attack is to gain access to sensitive information, such as...
Blairmore Farm
We initially looked at replacing our existing VOIP phone system as the clarity of the calls were prohibiting our high standards of customer service and the costs were becoming increasingly prohibitive for us as a small business to utilise all the functions that we found that we were needing. We contacted Jera with our service requirements and they swiftly came back with the CallSwitch option. The brilliant thing about...
Alan Smith
The Jera team have been nothing short of excellent and their patience with me has been saint-like. Thanks for all your help.
Newtown Renovations
We have recently started working with Jera. Customer service is excellent and if there are any issues they are in constant contact with updates and solutions. I would highly recommend Jera.
MV Commercial
We’ve been using Jeras IT solutions for a number of years and have always found their service second to none. Taking ownership of our IT problems and seeing them through to the end. A start to end quality service.
Lorraine Hunter
The new system and handsets are great, and on the Wifi front Jera IT have installed an open network for customer use, and a second secure network for pop-up retailers. The project has been very successful with both aspects now up and running well. Jera IT were always on hand to sort things out and offer us options on how we could adapt things to suit the way our business works. We would definitely recommend the...
Niall Iain
We’ve grown up with Jera IT, and I’ve got a very good relationship with them. They understand me and immediately deal with things that need to be dealt with. I don’t know how demanding I am as a customer, but we’ve got a great working relationship, and that’s invaluable. I regularly recommend them to others.
Lisa Kwiecinska
Jera IT oversee all IT infrastructure and are extremely proactive in suggesting innovations to keep us ahead of the game. I get lots of calls from IT companies offering their services, but Jera IT has become part of RZ Group, and we’d never switch to another provider. They’re evolving too, with new people adding their expertise to the team, and we know we can trust Jera IT to get the job done.
