Co-Managed IT Support for IT Teams and Managers
Already have a team of IT super stars in place? Co-managed IT support can give them a boost in bandwidth and productivity. Hiring a support company can bring the focus back to what matters. We have experience helping businesses of all sizes with their IT strategy and support. Read on to see if this could help you.
Co-Managed IT Support to help your In House IT Thrive
Your IT Team is a vital part of your organisation’s goals. The fact is however that most IT teams spend the majority of their day setting up devices, changing passwords, and helping the team turn their pc on and off.
As you can imagine this doesn’t leave a lot of time to perform vital work on big picture and strategy. Trying to do everything all at once doesn’t work. Outsourced IT support for your team has many benefits
Signs your IT team could use a helping hand:
You have Little Time to Focus on IT Strategy and you cannot commit time to Cyber Security
You have Little Time to Focus on IT Strategy and you cannot commit time to Cyber Security
Downtime and a loss of productivity are a concern for your business
Your IT Manager is bogged down by the day to day running of the office, and hasn’t the time to strategise or execute
Your team is resource starved and you feel as though you are missing out on key services and tools
What are Your next steps?
Schedule a Call
With Jera
Let’s jump on a call, work out where your business is and where you want to go. We’ll meet your IT team and learn where our support would be most effective for your business
Customise Your
IT Services
After evaluating your needs we’ll help you build a plan and choose the right pricing package to get you from where you are now to where you need to be.
Experience an IT Support Upgrade
We’ll get right to work freeing your IT team from day-to-day support tasks and helping put big picture projects in play to help build the business you deserve
FAQS
Why do you need IT support
Many companies won’t have the time or expertise to ensure their IT remains compliant, up-to-date, and effective. Even if you do have the expertise in-house, you may not have the resources or resilience to dedicate to IT support services. Trying to do everything yourself and not trusting professional services when it comes to IT, it’s often where companies run into trouble. Wouldn’t it be nice to just focus on growing and managing your business instead?
How can we help you manage your IT?
We aim to make your IT support as seamless and as efficient as possible, ensuring that your business enjoys the maximum advantage from its investment in technology. To enable you to do this we can provide the following bespoke IT support services:
- Helpdesk solutions
- IT vendor management
- IT auditing and reporting
- Real-time monitoring and maintenance
- Backup and disaster recovery
How are we different to other managed IT support providers?
We are proud that our customers recognise us as innovative and proactive. We believe in developing strong working relationships with our customers through transparent communication and a true understanding of your business. Our years of expertise and up-to-date knowledge mean we can ensure you are getting the IT support services you need to run your business, without worrying about your technology.
What IT support services do we offer?
Our managed IT support services allow you to pick and choose from the options you need, to ensure that your IT becomes one less thing to worry about.
Our services cover:
- Dedicated Helpdesk support team
- Our helpdesk solution provides IT assistance for those day-to-day IT queries. It may be helping to install a new piece of software or support for staff having trouble connecting to the network. We can help to resolve IT issues quickly and efficiently.
- IT Vendor management
- Since the introduction of GDPR, it is more important than ever to ensure that you are working with the right vendors/suppliers for your business. Not doing your due diligence could result in a data breach that you may be liable for. Our system can help you select vendors, negotiate contracts, control costs, reduce vendor-related risks and ensure service delivery.
- IT auditing and reporting
- Our IT auditing and reporting service is used to measure the effectiveness of your IT security. Reports like this are vital to highlight any potential areas of weakness that could leave your systems vulnerable. An attack resulting in loss of service, or a data breach could cost your business in time, money, and reputation. A proactive approach to security will give you essential insight and your customers peace of mind that your business and their data are protected from potential attacks.
- Real-time IT monitoring and maintenance of hardware and cloud services.
- Monitoring your IT in real-time is essential to respond quickly to any problems. It also enables you to pre-empt any potential issues, saving you time and resources in the long run. Our service will monitor the efficiency of your systems and keeps track of how much is spent on things like server upgrades and repairs.
- Back-up and disaster recovery
- Even the best technology can run into problems, and if it does you want the peace of mind to know that your provider will have you back up and running as soon as possible. Purchasing back-up and disaster recovery can be the difference between your systems being down for a few hours or a few days, potentially resulting in huge loss of time, resources, and business.
Why should you choose Jera as your managed IT service provider?
- Care – we care about your organisation and providing the right services so you can deliver the vision for your business.
- Transparency – we believe in transparent communication and involving you in every step.
- Understanding – we work closely with you to understand your business and translate these needs into action plans to support your business growth.
What makes us a leading provider of IT support services in Edinburgh and Aberdeen?
- Our knowledge and years of expertise means we can ensure your technology and systems are innovative, up-to-date and, crucially, fit for purpose. We provide the IT support that your business needs.
- We offer the flexibility to choose the services and level of IT support you need for your business.
- We are active members of HTG IT support peer group. This enables us to benchmark our services, stay ahead of the curve and identify ways to continuously improve our support.
- The growth of your business is important to us, so we make sure you have the IT support services you need to get your business where you want it to go.
- We offer 24/7 support, so there is always someone here to help whenever you need them.
- We have been operating since 2003 and have a portfolio of clients who recognise the difference we have made to their businesses.
What does a managed IT support provider do?
How do you pick the right IT support provider?
How important is GDPR compliance when choosing IT support?
What is an SLA for IT Support?
Is IT support offered out of hours?
Do we work with any third parties to deliver our IT support?
Our Guarantee
It is so important that you have full confidence in whoever delivers your IT Support, but if you are still not sure then our guarantees will give you peace of mind:
- 90 day walk away option during the on‐boarding period.
- 90 day refund of all IT care charges during the on‐boarding period.
- We’ll pay for the first month of your IT support with an alternative provider of your choice.
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