IT Support: Your Checklist of What to Look for

Have you ever been in a situation where your computer crashed, or an employee had their laptop broken?

If so, then it may be time to find IT support.

Find out how to find the right IT support company with this blog. Our IT professionals here at Jera IT share what they look for when searching for the best IT support company. 

There can be many distinct aspects to look out for when choosing the right IT support company.

Here is our checklist that you should use when choosing your IT support provider. 

Highly Skilled IT Professionals 

The first aspect to look for in an IT support company is the staff.

Your business needs a team of professionals who are highly skilled and up-to-date on current standards. As technology changes rapidly, so must your IT support company must be able to keep up with these changes or risk falling behind old technologies that could put your business at a disadvantage.  

Customer Testimonials  

One way to assess an IT company is by reading customer testimonials.

Customer case studies can be found on the business’s website or third-party websites like Trustpilot and Google Reviews, where you are able to get a feel for how their customer’s experience has been with them.

Case studies paint a picture of what that business experienced from the start of their IT support all the way through until now. 

Ultimately, what you are looking for in a quality provider of IT support services are actual results that show up across clientele similarly situated as yourself. IT support companies should be chosen because they have extensive knowledge of managing IT throughout many different industries and scenarios. 

Quick Response Times 

Be careful of IT support companies guaranteeing a set time with which your problem will be resolved even before they see it. We know that not all-time frames are kept because technology can be a nightmare.

You want someone you can trust to get the job done to a high standard.

You do not want someone cutting corners just to meet their deadline and save themselves time. This will probably backfire in the long term because the problem will arise again if the IT support company does not fix the issue to a high quality. 

You need an IT company that will give you a fast response time as well as doing the work to a high professional standard.

Find out how long the IT support company takes to sort an everyday issue. This might give you a good idea of the type of service the IT support company can do for you. 

Dedicated Phone Number 

When you have an IT problem, do not get frustrated and anxious about how to reach your support.

With a dedicated phone number for technical support that is always available to help out with any issue or question, your worries will be solved in no time!  

Personalised Levels of Support 

Not every business will need an IT support company to be on hand every minute of the working day. Your business might be small and only need support with small IT issues.  

You need to choose an IT support company that offers a variety of IT support solutions to suit your specific needs. Whether you need a one-time service or an ongoing monthly contract, they need to have an option that suits you!  

For instance, if you are a charity, you are probably not in the market for a monthly contract. 

That is why choosing an IT support company that offers a variety of different service packages may be a better fit. Block hours may be more attractive to see significant savings on hourly rates.

Choosing an IT support package like block hours will allow your business to budget accordingly and save money on IT support that you might not even need.  

Customer Ratings and Reviews  

We all look at reviews before buying a new phone or headphones online. So why don’t we look at reviews for business services?  

Looking at an IT support companies rating and reviews on platforms like Google Reviews, Yelp or Facebook is a fantastic way to see what their customers have to say.

These reviews may also be more personalised and specific to certain problems that staff member has experienced and how the IT support company helped them get back to work. The more information that customers provide in their review, the better. 

Just as you want people to take the time and write reviews for products they buy, we at Jera encourage our customers to write reviews about us good or bad.

We value our customer’s opinions which helps us provide an even better service that will, in turn, help them become a better business. 

Building Trust with Dedicated IT Consultants  

The IT support company you choose to work with is important.

By choosing the right one they will be able to get familiar with your needs and grow with your business, making it easier for them to provide solutions that suit what you need now as well as in the future. 

Trusting your IT support company is vital. If you ever get that huge IT problem that will make or break your business being able to trust your IT support company will help you both to solve the problem together.   

Security Solutions 

Yes, this blog is about IT support but, IT security is just as important and for most businesses you need an IT support company that can not only provide you with IT support but also IT security. 

You need to find an IT support company who can advise you regarding security solutions such as anti-malware, spam protection and intrusion prevention.

They should provide the next generation of firewalls for your network in order to reduce the risks of data being stolen or hijacked. Your business needs a partner that understands what is going on inside your office; someone who will be there when you need them most – this person could be just one click away! 

Why you Should Choose Jera IT

Delivering an IT outcome that is process-driven and strategic is our focus.

At Jera, we care about understanding the specific needs of your organisation and translating these needs into action plans to support and develop your business.

We have been delivering unparalleled IT Support in Edinburgh since 2003. 

Your IT services, in-house or outsourced, are the backbone of your company. We all rely on technology to drive our businesses. Yet we all constantly take technology for granted and yet when it fails it will become your No. 1 problem almost instantly. 

That is why we need IT support to drive our technologies and businesses forward. 

No matter the problem Jera offers all you need to build the business you deserve through reliable technology solutions and support.

Our IT Support means we look after your technology, so you do not have to worry about failing IT holding you back. Simply follow our three-step process to begin your journey to becoming a great business.